This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Thistle Hill Care Home has a Review Score of 9.6 (9.632) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Thistle Hill Care Home has 61 reviews.
Review from Meg (Daughter of Resident) published on 6 January 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made.
We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you.
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Care / Support
Cleanliness
Treated with Dignity
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Value for Money
The Review Score of 9.6 (9.632) out of 10 for Barchester Thistle Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.691 for Barchester Thistle Hill Care Home is calculated as follows: ( (132 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 181 Ratings = 4.691
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.941 Points relating to the number of positive Reviews for Barchester Thistle Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 16 Positive Reviews ÷ 17 = 0.941
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Hi, my name is Mandy and I am General Manager here at Thistle Hill. Welcome to our website!
Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.
I have more than 20 years of experience in the care sector and started my career working with people with learning disabilities. I have managed domiciliary care agencies as well as nursing dementia homes. I have also been an area manager for over 10 years bringing a wealth of experience to the home.
I look forward to welcoming you to our home.
Job Title: Home Deputy Manager
Joined: 2018
I trained as an adult nurse in India. I worked as a critical care nurse in the Middle East for 18 years before joining Thistle Hill in 2018.
Job Title: Home Administrator
Joined: 2018
Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the chance to become an administrator has recently arisen and I was appointed and started this position which is full-time in June. I am really enjoying my new position.
I like to spend my spare time with my family I have two grown-up daughters both of whom are nurses.
One of my daughters works here at Thistle Hill. I am a proud grandmother to two lovely granddaughters who are nine and two.
I like to travel when this is permitted and love Corfu in Greece where I have been on holiday for 15 years. I recently went to Las Vegas with my younger daughter, where we spent time exploring, and visited the Grand Canyon via helicopter flying over the Hoover Dam.
Job Title: Activities Coordinator
Joined: 2009
Hi, my name is Ursula and I am activities coordinator here at Thistle Hill. I have worked at Thistle Hill since 2009, working as an activities coordinator before joining the care team where I have spent the last few years.
The team have created a lovely culture within the home, we all work together to give our residents the best possible experience, we provide a stimulating and socially active environment, and we have an awareness of our residents' preferences, so we can deliver a person-centred programme to each and every resident, it is this knowledge and experience of the home which is helping me know what they like to do now. I have known some of the residents for many years!
