Westfield House Care Home

Ripon Road, Killinghall, Harrogate HG3 2AY
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8.0 20 Reviews
  • Westfield House Care Home, Harrogate
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Care Provided by Westfield House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Walters (Manager)
  • Admission Criteria
    • Residents aged 50 years and over.
    • Ages 18+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Westfield House Care Home Reviews (20)

8.0

Westfield House Care Home has a Review Score of 8.0 (7.994) out of 10, based on 1 reviews in the last 2 years. Over all time Westfield House Care Home has 20 reviews.

Overall Experience

  • 14
  • 6
  • 0
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Date Published

20
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1
19

Review from Lorraine B (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Westfield House Care Home after a short stay at another care home as that was a short-term placement after a very bad fall resulting in him losing a lot of his mobility.
He has been there for just under a year now and has made himself at home amongst the caring team at Westfield House.
More
than that, his confidence has grown once again - with the team encouraging him to use his iPad and one member of staff went out of her way to source a more modern mobile phone on her day off (so that all he had to do was go and pay for it and take the sim out of the one we bought him) so she could show him how to use it and get him up to speed.
Dad is one of the lucky ones that is able to have some independence and can when he feels up can walk up to the local shop or down a nice quiet lane to get some fresh air.
Long may his time be happy there.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you very much for taking the time to write a review for us - we really appreciate it and we're delighted that you're happy with the care that your dad is receiving at Westfield House.


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Review from C M (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been wonderful in welcoming my father-in-law into Westfield House. They are a warm, friendly and caring team. He has been treated with dignity and respect and the staff have done their utmost to accommodate his wishes.

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Review from Caroline B (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff at Westfield House Care Home high enough. All the staff were amazing, so caring and thoughtful towards my mum and my dad who visited regularly. It was a very difficult time, particularly towards the end, but the love that they showed to my mum was awesome. Although
mum only went there for respite care, it became obvious that she would not be able to return home. The manager made sure that Mum stayed at Westfield until the end, where she was extremely well cared for and safe.
Thank you so much.

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Review from Jessica H (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Westfield House for a short respite stay following multiple hospital admissions.
My mum was incredibly resistant to going, and it took her a while to settle in. However, I cannot praise the staff for their patience, understanding of some of the difficulties and caring attitude.
During
her stay, she had many appointments at the hospital that I couldn't always take her to due to living over 100 miles away. Even at short notice, staff were able to organise and chaperone her. I cannot thank them enough for this.
Very good communication with the manager, who was always available to offer advice.
Also, a special mention to three members of staff who my mum was particularly fond of. However, all the staff were amazing; I just cannot mention them all.
I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

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Review from Nicola R (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a short stay of 12 days with Westfield House in September 2022. My dad has always been hesitant about spending time in a care home as he used to work in the industry and had some poor experiences.
My dad said that Westfield House was fantastic, the staff were lovely, warm, welcoming and
very friendly. He said that the food was "excellent" which is high praise from him
Following his stay at Westfield House, my dad is now asking to go back and live there permanently which is the highest compliment he can give them.
I would also like to say as a daughter of a service user I have been very happy with the care he received, the staff have been fabulous and welcoming and appear to have a genuine interest in their residents and want the best outcomes for them.
Thanks to all.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you for your review, we really appreciate it and we're delighted that you and your dad were happy with everything here at Westfield.


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Review from A U (Granddaughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has moved around three homes and has had an unsteady first experience of moving into care. We were welcomed to Westfield by the wonderfully caring and welcoming manager's assistant. He has settled very quickly and finally, he feels content. Westfield is a home from home care home. For the
first time in months, I feel settled my grandad is happy and cared for as good as he was at home. We have constant communication from the manager's assistant which makes the experience for my family so much easier. I will be eternally grateful to them all.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you for your positive review and we are delighted that you are happy with Westfield House and the care that your grandad is receiving.


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Review from Caroline W (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum who is 77 years old, transferred to Westfield House in January 2021 from a residential home in Harrogate, which was unable to provide for her needs. She had been diagnosed with dementia in August 2020, was catheterised and when she arrived at Westfield House she had ungradable bed sores and
was delirious. The care and attention she has received during her stay at Westfield House has resulted in Mum now being able to return to her own home (with support). She has made a remarkable recovery. The staff are loving, caring, respectful and professional at all times. Mum's recovery is 100% down to the care she has experienced at Westfield House and as a family, we cannot thank the manager and her team of angels enough. We highly recommend this setting for all loved ones in need of nursing or residential care. Westfield House Care Home really does 'Care'.

Reply from Leah Dodd, Managers Assistant at Westfield House Care Home

Caroline, thank you so much for your wonderful review. It has been a pleasure to care for your mum and nurse her back to health. She has been a pleasure to care for and as have you as a family to support. Your mum is our very own success story. We will miss her greatly and wish her every success living back at home where she belongs.


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Review from David A (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital to Westfield House during the Covid pandemic. I have been unable to visit inside the home but have been very impressed with the care she is receiving. Staff are happy, kind and caring. They treat my mother with respect and compassion, promoting her dignity and
choices at all times despite her confusion due to dementia. My wife and I have also been supported during this difficult time. We could not ask for more.

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Review from Alan J (Brother of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very poorly when she went into Westfield. Since day one, I cannot thank or praise the staff enough. They are excellent; they are so friendly and efficient in all they do, and the care given is spot-on. I cannot thank the manager and her team enough for all they have done for my sister.
Well done from the top to the bottom, a big thank you to all.

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Review from J S (Nephew of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident for six years now. During his stay, his health has suffered but he continues his stay and appears quite content despite not being as active as he was two to three years ago. In my opinion, Westfield House maintains a clean and welcoming home. If there is one criticism I
would make, it is that the home operates within tight sizes of some of the rooms. Overall, I am glad that he was able to get a home within Westfield House.

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Review from Frances D (Sister of Resident) published on 30 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff most helpful and friendly to me and caring, thoughtful and considerate to my sister, the resident. Medical care under the local GP doctor is excellent.

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Review from M H (Cousin of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff on behalf of a member of our family and ourselves. She and her late husband, have both been residents at Westfield House for many years. Sadly, her husband died in January. After many years of a very happy marriage, she was inconsolable. The kind, compassionate, caring
qualities of all the staff, helped her through an extremely difficult time, with constant attention and special meals. Thankfully, the home nursed her through and she is now recovering. The extra activities are very much appreciated. The home is especially good with anniversaries. The management and staff are very proactive in all types of situations and they are always helpful, friendly, warm and professional.

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Review from John P (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a long term resident and in all that time we have found the nursing home to be caring, easy to communicate with and efficient. Through this difficult period, they have always kept us informed and have been tireless in their care and respect of their residents.

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Review from Kenneth C (Husband of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more and more pleased with my choice of this care home for my wife. It continues to improve in every way. Ongoing tasteful refurbishment is adding greatly to the cheerful and homely ambience for resident's and visitors alike. Always a warm welcome and ready access to, and feedback from the competent
and equally caring management. It lives up to its name.

Reply from Tracey Holroyd, Company Chair at Westfield House Care Home

Thank you so much for posting us such a positive review, we really appreciate it, and we are delighted that you are pleased with our ongoing renovations.


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Review from G H (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful at all times. As I get older I find that your mental state starts to sometimes gets mixed up. Personally, that is a worrying state to be, as for as most of my previous years I have been decisive.

Reply from Tracey Holroyd, Company Chair at Westfield House Care Home

Thank you for posting such an honest and kind review, we really appreciate it and we're delighted that you find the staff helpful.


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Review from J H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westfield House is a small, comfortable home. The staff are friendly and kind. Relatives are welcomed at any time. Mum is in a modern, clean, bright en-suite room and is very happy. She joins in all the activities and enjoys the community rooms.

Reply from Tracey Holroyd, Company Chair at Westfield House Care Home

Thank you so much for taking the time to post a review for us, we really appreciate it.


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Review from Deborah R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind, they catered for my mum's needs. The meals are very good. They have events going on every day and activities. I do recommend the home.

Reply from Tracey Holroyd, Company Chair at Westfield House Care Home

Thank you so much for posting us such a positive review, we really appreciate it.


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Review from Jean C (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the greatest care and kindness since I came here. I am 91 years of age.

Reply from Tracey Holroyd, Company Chair at Westfield House Care Home

Thank you so much for posting us such a positive review, we really appreciate it, and we are delighted that you have found us to be kind and caring- we can't ask for more than that, can we!


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Review from W R (Wife of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of my husband who was resident for four weeks. I found the ethos at Westfield House one of kindness and respect, not only towards the residents but to families and also staff towards each other. The whole place was extremely well managed.

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Review from Ann D (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for in Westfield House Harrogate for 3 years. Throughout the whole 3 years she has received not only good basic care but love and affection from all the staff (including domestic and administrative). Communication with relatives is extremely good and I always feel I can voice
an opinion or concern in relation to my mother's health and wellbeing, should I feel the need to do so. Any concerns are always acted upon. It is always difficult facing the decision of putting a loved one into care but relatives are supported and brought into the wider family. This helps to provide comfort and reassurance to the relative.
The fact that the care home is small gives it a true feeling of 'home' for the residents and their relatives. The activities organiser is superb and provides a huge range of activities and outings for the residents, ensuring inclusivity for all abilities. Food is excellent, well prepared and inviting, catering for all dietary requirements.

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Current Review Score: 8.0 (7.994)

Overview of Review Score

The Review Score of 8.0 (7.994) out of 10 for Westfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Westfield House Care Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.161 Points relating to the number of positive Reviews for Westfield House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Westfield House Care Home

What types of Care is Westfield House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westfield House Care Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Westfield House Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Westfield House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westfield House Care Home to the centre of Harrogate?

2.7 mile(s) as the crow flies, distance by road may be significantly further.