Amarna House Care Home - Avery Healthcare

Rosetta Way, Off Ouseacres, Boroughbridge Road, York YO26 5RN
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9.5 47 Reviews
  • Amarna House Care Home - Avery Healthcare, York
Amarna House has been offering residential, dementia and respite care to the residents of the York area for the past ten years.

Couples and companions are warmly welcomed in the home where their well-being, comfort, and happiness are a top priority.

Benefits including the support of the Friends of Amarna House, who staff the Book Nook Café and regularly visit (sometimes with their dogs).

Residents can take advantage of an indoor garden, and alternative therapies. They can also pamper themselves by having their hair done in the hairdressers or nails done in the nail bar.

While there is a focus on dementia, there is also an emphasis on activity for all.

The home is firmly established in the local community, has its own minibus for trips out and receives plenty of visits from the surrounding schools and colleges.

The chefs make a point of incorporating the home-grown fresh herbs and vegetables into the menus, which are designed around the preferences of residents.

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Care Provided by Amarna House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Donnellan-Beevers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Amarna House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Residential Dementia Care from £1,679
  • (these prices are only a guideline, please contact Amarna House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available.


Amarna House Care Home - Avery Healthcare Reviews (47)

Total of 47, showing 1-20
9.5

Amarna House Care Home - Avery Healthcare has a Review Score of 9.5 (9.544) out of 10, based on 14 reviews in the last 2 years. Over all time Amarna House Care Home - Avery Healthcare has 47 reviews.

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Review from S W (Ex Family Member) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter fought to get her Dad into the best care home possible after mistakes were made prior to being in care, he was misunderstood and his health was deteriorating whilst the lengthy process of evaluating his needs took place. My daughter pushed forward and my ex-husband was accepted into Amarna
House with his health issues, weight loss and little trust in people. It was the best decision made. He has been there for around 15 months now, he has gained weight and gained trust in the staff. The staff are all fantastic and the manager is amazing, great leadership pays off. The manager and her team, keep a lovely clean home, greet all the residents with a hello and their names and are gentle and encouraging with them. The gardens are safe and secure for the residents to enjoy. Entertainment is put on for the residents on a regular basis. My daughter would not want her Dad anywhere else and I'll second that. Well done team Amarna.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

Thank you for your kind words, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.


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Review from Judith B (Wife of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended excellent garden part on (pirate themed) staff all dressed in excellent pirate costumes. The food and entertainment was exceptional. Staff couldn't have been more attentive. Residents, including my husband, who couldn't or didn't want to venture outside were well cared for. Everyone had a wonderful
time, and the weather was even good. Thank you to all who made this wonderful for all who attended. Special thanks to the kitchen staff for the excellent food.

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Review from A K (Wife of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's. He has been a resident at Amarna House for 6 months. I am lost in admiration for the staff. I believe they have given him a sense of security, which he badly needed. Their consistent, gentle care has made him feel safer in his bewildering world. He has gained weight, again
needed, and is physically well. I feel that care and support from all the staff, not just care staff, at Amarna House has given us the peace just to enjoy our time together.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

Thank you for your kind words, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.


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Review from S C (Mother of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff for looking after Mum in her last weeks. Going home after visits was a huge weight off knowing Mum was really cared for when you are not there, and you feel as though you want to do more but you can't. Forever grateful to all the staff for making Mum's last days as
comfortable and as peaceful to her passing. Thank you all the staff.

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Review from Kellie W (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff at Amarna House enough. They have compassion, care and spirit in all of them. We feel very safe leaving our mother in the care of these people as we go back abroad. The manager is exceptional and leads a fantastic team. I am a nurse myself and cannot fault anything. Keep up the
good work team.

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Review from Kath H (Wife of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The St Valentine's afternoon tea was a happy occasion made enjoyable by the friendly caring attitude of the staff involved which fostered a relaxed atmosphere.
The room and tables were decorated appropriately and the presentation and quality of the food was impressive.
Individual needs were catered
for and gifts with cards given out.
Tributes should be paid to all involved in organising the event, for their attention to detail and awareness and varying needs.

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Review from Delia O (Partner of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my partner's care at Amarna House.

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Review from Richard L (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Reflecting on our family's time at Amarna House, we deeply appreciate the tireless dedication of the carers who provided unwavering support to our loved one. Despite their commendable efforts, concerns arise regarding management transparency and integrity. While the care home manager demonstrates efficiency
in operations, her lack of genuine people skills is evident, and PR exercises often fall short of fostering true transparency. Annual fee increases without proportional benefits for staff exacerbate these concerns. Broken promises and a lack of honesty mar our overall experience. While we acknowledge the care provided, we hesitate to recommend Amarna House until there's a genuine commitment to transparency. We hope for improvements that prioritize honesty and uphold promises, ensuring future residents receive the care and respect they deserve. Note: on 1/9/23 the Care Home Manager stated during a meeting of five that no previous employee would ever be welcome back. No exceptions!

Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery Healthcare

Thank you for your review. I am sorry that you have felt the need to give the home only 2 stars when your review is so positive about the overall home and the caring staff. I understand that all issues raised during your mum’s stay at Amarna House were addressed at the time.
Please feel free to contact us should you wish to discuss your concerns further.


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Review from Mandy M (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just moved my mum from another care home to Amarna House Care Home and it is the best decision I have ever made.
The care home manager and her team of dedicated staff have done everything they can to ensure my mum was made to feel welcome and put at ease.
I have been kept well informed about
how Mum's needs are being met and myself and family members are made to feel very welcome when we visit.
My mum is unable to take care of her own personal needs due to dementia and it was heartbreaking to see her declining in appearance. Even though Mum does not know who I am, I still wanted her to look like my mum as this is the only comfort I can get and Amarna has given me that back. Mum always took pride in her appearance and had high hygiene standards and Amarna staff are going above and beyond to ensure Mum looks well presented and clean and this makes me extremely happy as I know this is what Mum would want if she could speak.
Thanks to all the team at Amarna for your hard work.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

Thank you for your kind words, Mandy, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House. We look forward to seeing you soon!


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Review from D H (Nephew of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently moved into Amarna House for a respite stay. Amarna House changed my perception on care homes and I am delighted with every aspect. There is a warm welcome throughout the home, great activities, good hearty meals and the cleanliness is remarkable. Amarna House is a very homely place
with a great manager and fantastic staff in all areas.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

I am pleased to hear your perception has now been changed for the better and it is lovely to hear your kind thoughts of your aunt's stay. We wish you all the best for the future and hope to see you again soon.


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Review from Pauline G (Friend of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Amarna House Care Home twice a week to visit my neighbour, who I looked after. It is always nice to see the smiling faces of the staff and also how clean it is. They do a lot for the residents, playing music and games, and also put on themed days, which are very good indeed. Everyone comes together,
all enjoying themselves. I was at the Halloween party on Tuesday, which was absolutely brilliant, and the food that was put on was exceptional. I danced with some of the residents who all thoroughly enjoyed it, looking forward to the Xmas one. All staff and visitors dress up and look the part. Keep it up.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

Thank you very much, Pauline, for your lovely words and continued support at Amarna House. We look forward to seeing you at the Christmas Party!


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Review from John B (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother died at Amarna House Care Home - Avery Healthcare in October 2023. She had been a resident for over three years. I was impressed by the care given to her over that time. She developed warm relationships with staff and was clearly delighted to see them when they came into her room. They
knew her well and anticipated her needs, even though she had difficulties in expressing them. She was contented and staff were always friendly and helpful.
She enjoyed her room with its view. Though not mobile, she delighted in the birds and in the garden. Staff would take her to the garden.
A good feature of Amarna House is the continuity of staffing. We would see the same staff and my stepmother could form good relationships, essential for dementia patients. Unlike other care homes I visit, Amarna House has a calm and contented atmosphere.
A final, thoughtful touch. When she died unexpectedly in her sleep, the staff laid her out beautifully in her own clothes with a religious symbol that they knew mattered to her.

Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery Healthcare

Dear John,


Thank you so much for your kind words about your Stepmother's care. We pride ourselves at Amarna House for giving every resident dignity and respect right through until the end and your stepmother will be greatly missed by us all.


Kindest Regards,
Linda Donnellan-Beevers


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Review from Debbie G (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Amarna House care home about one week ago. The staff are lovely and very professional. The manager is amazing. Thanks to her, I feel like my dad couldn't be in safer hands. She is very fair and professional. He has gained trust in her due to her professional nature. The home is
very, very clean and friendly.

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Review from J C (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to visit my friend regularly and have always found the staff so very friendly, caring and helpful. Very impressed with the standards and care given.

Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home in York. We are delighted to hear that you enjoy your visits to our home and how satisfied you are with the care provided by our staff team. We look forward to seeing you again on your next visit. Best wishes.


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Review from N B (Friend of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, high standards, excellent facilities.

Reply from Sarah Goswell, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home in York and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team. Best wishes.


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Review from Tony M (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. Very clean, smart, tidy and well-kept. Staff very caring and have great personalities. Would recommend it to anyone who needed a good care home.

Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home in York and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Thank you for your kind words. Best wishes, Rachel.


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Review from S C (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Amarna House for four years now. She is content in her surroundings and relaxed when I visit her. The care team coped well during the pandemic and utilised PPE with guidance from their manager with great success.
On one occasion my mother was hit by another patient and the care
team rang to inform me. I was shocked to see the extent of bruising on her head. They did put in an action plan to keep the residents separate. It's not happened since.

Reply from Linda Donnellan-Beevers, Home Manager at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home in York. We keep residents on our high-dependency dementia suite as safe as possible and react to all situations whilst giving individual residents as much protection as possible. However, at times issues may arise due to communal living and reactions to situations. Staff are readily available in lounges and communal areas to minimise any risk. Best wishes, Linda.


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Review from Amanda B (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On making the hard decision to put my mum into a care home (especially during a pandemic) I cannot express my thanks enough for the care and dedication that all the staff at Amarna gave my mum. After a month my mum came alive again. Chatty, witty and back to how she used to be. Her humour and laughter
shone. It was the right decision and the right setting for my mum. They listened to me and to my mum (even though she had dementia) and they couldn't do enough for us. They had regular activities and took them in the grounds on sunny days which my mum loved (sitting with a drink). Highly recommend.

Reply from Linda Donnellan-Beevers, Home Manager at Amarna House Care Home - Avery Healthcare

Thank you for your kind comments. The team were delighted to take care of your mum, who showed us all how to have a sense of humour. She was our matriarch of the unit, and she kept all the girls up to date with her stories. She is still greatly missed, and it was a pleasure for all of us to have met her and you and your sister. Please feel welcome to visit Amarna House anytime, and you and your family will always be welcome here. Best wishes, Linda.


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Review from A R (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Encouraged to make the room their own. Always easy for relatives to talk to a relevant carer. The manager is accessible and appears to know her residents, working on the units and also night shifts. Visits easy to arrange and covid secure. All front-of-house staff friendly and welcoming.

Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis, in order to provide an exceptional level of care and a warm/welcoming environment for residents and visitors alike. Best wishes, Rachel.


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Review from J S (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always treated with respect and dignity.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for reviewing Amarna House Care Home. It is great to hear such positive feedback about the care provided to your mother. I will be sure to pass this on to the rest of the team. Best Wishes, Ryan


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Amarna House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Amarna House Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 160 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.813 Points relating to the number of positive Reviews for Amarna House Care Home - Avery Healthcare is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Linda

Linda Donnellan-Beevers

Job Title: Home Manager

Joined: 2011

Linda is a Qualified Nurse with over 25 years of experience in the NHS and Care Industry. She has worked for Avery Healthcare for 13 years in roles such as Regional Support Manager, Quality and Home Manager. Linda has a hands-on approach and the residents are at the forefront of Care Delivery. She promotes a supportive well-being working environment with diversity and equality throughout. Linda advocates person-centred care and for residents to have direct involvement in how the home is managed.


Mollie

Mollie Dickinson

Job Title: Administrator

Joined: 2019

Mollie joined the team four years ago with a care background in Home Administration. Mollie supports the Home Manager in many aspects including recruitment, HR, and Contracts and is always on hand with any questions in relation to Finances.


Chloe

Chloe Coupland

Job Title: Clinical Lead

Joined: 2019

Chloe is an experienced Senior Carer and has a vast knowledge of Dementia Care and Mental Health Well-being.


She has a person-centred approach and is our Infection Prevention Lead for Amarna House and monitors all aspects of Infection Control and Staff Training.


Joanne

Joanne Hooton

Job Title: Clinical Lead

Joined: 2012

Jo has worked in Amarna House for over ten years as a care assistant and has progressed to a Senior Carer and completed the City and Guilds Accredited Advanced Senior Carer training. Jo is now working alongside Chloe as the Clinical Lead. Jo oversees person-centred care planning, medication reviews and GP visits but also supports residents and staff on the floors.


Alicia

Alicia Stephenson

Job Title: Home Trainer

Joined: 2021

Alicia started at Amarna working as a care assistant before progressing into a Senior Carer and then a Team Leader role.


She then progressed further into the Home Trainer and is responsible for keeping the staff up to date with the relevant training and also supporting the mental health and well-being of the staff and residents.


Frequently Asked Questions about Amarna House Care Home - Avery Healthcare

What types of Care is Amarna House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amarna House Care Home - Avery Healthcare provide?

Separate Specialist Dementia Care Unit is an additional type of care provided.

How many Rooms does Amarna House Care Home - Avery Healthcare have?

There are 80 Single Rooms.

What are the Facilities & Services at Amarna House Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Amarna House Care Home - Avery Healthcare to the centre of York?

1.6 mile(s) as the crow flies, distance by road may be significantly further.