Amarna House Care Home - Avery Healthcare

Rosetta Way, Off Ouseacres, Boroughbridge Road, York YO26 5RN
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9.6 48 Reviews
  • Amarna House Care Home - Avery Healthcare, York
Amarna House has been offering residential, dementia and respite care to the residents of the York area for the past ten years.

Couples and companions are warmly welcomed in the home where their well-being, comfort, and happiness are a top priority.

Benefits including the support of the Friends of Amarna House, who staff the Book Nook Café and regularly visit (sometimes with their dogs).

Residents can take advantage of an indoor garden, and alternative therapies. They can also pamper themselves by having their hair done in the hairdressers or nails done in the nail bar.

While there is a focus on dementia, there is also an emphasis on activity for all.

The home is firmly established in the local community, has its own minibus for trips out and receives plenty of visits from the surrounding schools and colleges.

The chefs make a point of incorporating the home-grown fresh herbs and vegetables into the menus, which are designed around the preferences of residents.

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Care Provided by Amarna House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Donnellan-Beevers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Amarna House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Residential Dementia Care from £1,679
  • (these prices are only a guideline, please contact Amarna House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available.


Amarna House Care Home - Avery Healthcare Reviews (48)

Total of 48, showing 21-40
9.6

Amarna House Care Home - Avery Healthcare has a Review Score of 9.6 (9.613) out of 10, based on 15 reviews in the last 2 years. Over all time Amarna House Care Home - Avery Healthcare has 48 reviews.

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Review from J S (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always treated with respect and dignity.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for reviewing Amarna House Care Home. It is great to hear such positive feedback about the care provided to your mother. I will be sure to pass this on to the rest of the team. Best Wishes, Ryan


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Review from J R (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved into Amarna House Care Home.
The experience has been in every respect fantastic. All staff professional, personable, and very caring. Proper quality - highest of standards. Above all - excellent communications.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home. We are delighted to hear such wonderful feedback about our home. I will be sure to pass on your kind words to the rest of the team. It is a pleasure to have your mother as part of our warm and welcoming community and it is great to hear how well she has settled in here. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from L H (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restrictions, it is very difficult to give a true review of all the facilities as we are not allowed in rooms, kitchen, dining etc, however, the team that is looking after our mum are very kind and caring, we know she is in the best place for her circumstances. It is very upsetting having
to put a loved one in a home but we know she is being cared for. Wish we could see her more often without masks, gloves and aprons and try to get back to as normal as possible under the difficult situation we found ourselves in last November.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home. We understand how overwhelming it can be when a loved one moves into care, and therefore our highly trained staff team do their very best at making this an enjoyable and stress-free experience for all parties. It is a true pleasure to have your mother here and it is great to see how well she settled into our warm and welcoming community. With the current Government Covid-19 guidelines still in place, we have to ensure our residents and their loved ones remain safe at all times, therefore PPE is still mandatory for all visitors. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Valerie R (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years my father has had excellent care from all your staff. He is 100 years old and recently had another new hip. The care he has had has been amazing, so glad he is in Amarna House.

Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House. We are delighted to hear such kind words about our home. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals' needs. It is a true pleasure to have your father living with us in the loving care community that we create. Best wishes, Rachel.


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Review from C W (Sister of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care there always, above and beyond. I have got peace of mind knowing she is well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for taking the time to review Amarna House Care Home. Our staff team are delighted to hear how satisfied you are with our home and the exceptional level of care we deliver daily. Best Wishes, Ryan.


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Review from S C (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Amarna House Care Home for over 2 years and during that time she has been very happy and content. The staff are professional and caring, they provide a wonderful atmosphere throughout the care home. All aspects of hygiene, medications, cleanliness and monitoring of individual
health issues are of the highest standard. I would thoroughly recommend Amarna House Care Home to anyone looking for a happy welcoming, warm and safe environment.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Thank you for reviewing Amarna House Care Home. Our team are so delighted to hear such kind words about our home and staff members. Our stringent hygiene routine allows our home to be a save haven for any new or existing residents, and our highly trained staff team go above standards to ensure that every resident feels welcome and comfortable when staying at our home.


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Review from James D (Son of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amarna House is a wonderful and amazing home, with great facilities for all residents. The staff are fantastic and very person-centred. Knowing that my mother is well looked after day or night, being well cared for by all of the amazing care staff. The manager has an excellent home and brilliant staff
and she herself has been fantastic and is always ensuring that her team and each resident has a smile on their faces. Thank you for all your hard work team Amarna House.

Reply from Ryan Farrelly, Marketing Assistant at Amarna House Care Home - Avery Healthcare

Hi James, thank you for reviewing Amarna House Care Home. Our staff team will be delighted to hear such kind words; I will ensure to pass on the message. Best Wishes.


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Review from Jonathan L (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and great with the residents and the families of residents who visit.

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Review from A R (Sister of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time that my brother has been in the care of Amarna House the level of care has been outstanding. Nothing is too much trouble - the patience and understanding of his needs on all levels have been met. The kindness for the family during a very difficult time has been amazing and I cannot thank
them all enough for all that they do on every level. On visiting, we are made very welcome and the example set of how things should be run is right there!

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Review from J L (Husband of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look upon the residents as their own family and act accordingly - no higher praise required.
Facilities are excellent and supported by other staff members. Overall management is the highest "hands-on" that produces a good working relationship in all aspects of the home.

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Review from Keith B (Husband of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring. Amarna House is spotlessly clean and comfortable.

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Review from P O (Daughter-in-law of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months that mum has been staying in this care home, we have seen a remarkable improvement in both mum's physical and mental well being. The colleagues are all so kind and helpful and nothing is too much trouble when we ask for any help.

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Review from M L (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's stay in Amarna House, he has been well cared for with dignity and respect. The staff and management at the home have also been very supportive of me.

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Review from T W (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis and have always been impressed by the friendliness of the staff, the warmth and cleanliness of the facilities and the courtesy and respect afforded to my friend by the staff.

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Review from Antonia R (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - always cheerful - they take enormous trouble to give residents what they would like. This is NOT an easy job!

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Review from Christine G (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, well led care home. Residents are treated with dignity and respect. Lots of activities going on. Regularly updated on Mum's welfare.
Friendly, approachable staff, always willing to answer any questions or listen to any concerns.

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Review from P M J (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were greeted on arrival with welcome smiles and greetings. The room has a large window, not much view but bright skies and treetops in view. The food is appetising and plentiful.
Frequent offers of drinks, biscuits or cake and once a beautiful birthday cake!
The place is always warm and clean.
The dining room is bright. The carers approach is to give time for answers and no pressure in having to comply to any rules if my husband does not want to do and care is given to keep him safe.

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Review from Reece D (Grandson of Resident) published on 24 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Amarna House, Grandma has settled comfortably due to the personalised and attentive care she receives from the wonderful staff on her unit. As a family, we are very happy with how well she is doing and is assured that the care she is receiving is ensuring that all her needs are attended
to in the most professional manner.

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Review from Susan Ann P (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amarna House Care Home is a lovely place, its always clean and the staff are always helpful and nice. My mum has been in here for 7 years and really likes it and she has settled in.

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Review from K W (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is very clean and comfortable. Staff seem friendly and caring. Seems to be plenty of activities.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Amarna House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Amarna House Care Home - Avery Healthcare is calculated as follows: ( (137 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 172 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Amarna House Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Linda

Linda Donnellan-Beevers

Job Title: Home Manager

Joined: 2011

Linda is a Qualified Nurse with over 25 years of experience in the NHS and Care Industry. She has worked for Avery Healthcare for 13 years in roles such as Regional Support Manager, Quality and Home Manager. Linda has a hands-on approach and the residents are at the forefront of Care Delivery. She promotes a supportive well-being working environment with diversity and equality throughout. Linda advocates person-centred care and for residents to have direct involvement in how the home is managed.


Mollie

Mollie Dickinson

Job Title: Administrator

Joined: 2019

Mollie joined the team four years ago with a care background in Home Administration. Mollie supports the Home Manager in many aspects including recruitment, HR, and Contracts and is always on hand with any questions in relation to Finances.


Chloe

Chloe Coupland

Job Title: Clinical Lead

Joined: 2019

Chloe is an experienced Senior Carer and has a vast knowledge of Dementia Care and Mental Health Well-being.


She has a person-centred approach and is our Infection Prevention Lead for Amarna House and monitors all aspects of Infection Control and Staff Training.


Joanne

Joanne Hooton

Job Title: Clinical Lead

Joined: 2012

Jo has worked in Amarna House for over ten years as a care assistant and has progressed to a Senior Carer and completed the City and Guilds Accredited Advanced Senior Carer training. Jo is now working alongside Chloe as the Clinical Lead. Jo oversees person-centred care planning, medication reviews and GP visits but also supports residents and staff on the floors.


Alicia

Alicia Stephenson

Job Title: Home Trainer

Joined: 2021

Alicia started at Amarna working as a care assistant before progressing into a Senior Carer and then a Team Leader role.


She then progressed further into the Home Trainer and is responsible for keeping the staff up to date with the relevant training and also supporting the mental health and well-being of the staff and residents.