Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
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Connaught Court has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Connaught Court has 173 reviews.
Review from H F (Daughter-in-law of Resident) published on 4 March 2025
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for your kind words and taking the time to write a lovely review for Connaught Court. I am pleased you are happy with the care and services provided to your mother-in-law. Staff work really hard and always appreciate a positive review. I will ensure that this is passed on to them.
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Review from Jacqueline H (Wife of Resident) published on 6 February 2025
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank so much for your kind words. I will pass this on to the staff who will greatly appreciate the lovely review.
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Review from Alan H (Son of Resident) published on 31 January 2025
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to write a very kind review for Connaught Court. Our staff work really hard to provide a warm and welcoming home and will definitely appreciate the positive feed back.
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Review from Anthony N (Son of Resident) published on 24 January 2025
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to write such a lovely review for Connaught Court. It was truly a pleasure looking after your mum. She gave us plenty of laughs and kept us on our toes.
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Review from Anthony S (Resident) assisted by family/friend published on 20 January 2025
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to complete a review for Connaught Court. Our staff work really hard and appreciate the incredibly positive feedback. We are so pleased you are happy with the care given.
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Review from D G (Son of Resident) published on 31 October 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to write a review about Connaught Court. We are so pleased you are happy with the care given to your mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.
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Review from J T (Resident) published on 31 October 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for your kind words. We are so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home.
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Review from J T (Resident) published on 16 July 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to write a review about Connaught Court and for your kind words. We're so pleased you are happy with the care and services provided. Our staff team works hard to provide a personalised service and always appreciates feedback. I will ensure your comments are passed on to the team.
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Review from Sarah C (Niece of Resident) published on 26 March 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to write such a lovely review about Connaught Court. We are really happy that you feel part of the Connaught family. I will ensure I pass your feedback on to the staff who will undoubtedly be delighted with the positive feedback.
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Review from J R (Son of Resident) published on 21 March 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
We really appreciate you taking the time to write a review about Connaught Court. Our staff team work very hard to create a welcoming home for our residents their families and will very much appreciate your kind words. It was a pleasure supporting your mother and an honour to have had the privilege to care for your father. Thank you very much.
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Review from Sarah U (Daughter of Resident) published on 15 March 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to write a review for Connaught Court. You and your family will always be part of the Connaught family. It has been both a privilege and an honour to have known all of you.
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Review from D M (Son-in-law of Resident) published on 13 March 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to write a review about Connaught Court. I will ensure your comments are passed on to the team. We are really pleased you and your family are happy with the care and service provided.
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Review from E C (Resident) assisted by family/friend published on 23 February 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to review our care home. Sorry that you felt we did not meet your expectations in some areas of our service. I hope that having spoken to our clinical nurse manager we have resolved any concerns you may have. Please do not hesitate to come speak to us as we have an open door policy and our clinical nurse manager is present on the area four days a week. We always welcome feedback and comments to help us improve our services.
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Review from Juliette P (Daughter-in-law of Resident) published on 22 February 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to write a review about Connaught Court and for your kinds words. We are so pleased you are happy with the care given to your mother-in-law. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.
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Review from Joseph W (Resident) published on 31 January 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
We really appreciate you taking the time to write a review about Connaught Court.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support you and an honour to have had the privilege to care for your late wife.
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Review from Jean T (Resident) published on 29 January 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for your kind words and for taking the time to write a review about Connaught Court.
I will ensure your comments are passed on to the team.
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Review from Helen G (Daughter of Resident) published on 8 January 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for your kind review about Connaught Court. I will pass on your comments to the staff, who will be delighted with the feedback.
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Review from J C (Son of Resident) published on 8 January 2024
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you so much for taking the time to write a review about Connaught Court.
We are so pleased that your mother feels at home and that you and the rest of the family are happy with the service and care provided. I will pass your positive feedback on to the staff who will most certainly appreciate your kind words.
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Review from N H (Daughter of Resident) published on 19 December 2023
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Reply from Marinda Aydinalp, Home Manager at Connaught Court
Thank you for taking the time to write a review about Connaught Court and for your kinds words. We’re so pleased you are happy with the care given to both your dad and mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.
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Review from J T (Resident) published on 15 August 2023
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The Review Score of 9.8 (9.847) out of 10 for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Connaught Court is calculated as follows: ( (229 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 262 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Connaught Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Dec 2019
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Job Title: Home Manager
Joined: 2014
Marinda Aydinalp joined Connaught Court as Deputy Home Manager in June 2014. In February 2022, she was promoted to Home Manager.
Marinda demonstrates clear vision, passion and dedication for the residents in her care. She played a significant part in Connaught Court being rated ‘Outstanding’ by CQC in 2023.
Marinda leads a highly experienced and dedicated team. She inspires them by being a role model in both her leadership and her passion for delivering the best care for residents.
Marinda has achieved the Dementia Care Mapping qualification whilst also pursuing an NVQ Level 5 Apprenticeship Programme. This demonstrates her commitment to continuously expanding her knowledge, enabling her to provide exceptional dementia care.
Marinda has created a Namaste Room, which allows residents living with dementia to enjoy a relaxing environment. The room has sensory equipment, including tactile walls, fibre optic lights, a star projector and bubble tubes, which support residents’ mental health and well-being.