Connaught Court

St Oswald's Road, Fulford, York YO10 4FA
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9.8 173 Reviews
  • Connaught Court, York
With its ‘Outstanding’ rating by the Care Quality Commission (April 2021), Connaught Court is located close to the city centre in York and provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks. Residents can enjoy extensive grounds and inner courtyards, including a summer house, vegetable gardens and an area where chickens are kept.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Connaught Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marinda Aydinalp (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Connaught Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,163 – £1,336
    • Self-Funded Residential Dementia Care £1,667 – £1,957
    • Self-Funded Nursing Care £1,667 – £2,059
    • RESPITE Self-Funded Residential Care £1,279 – £1,469
    • RESPITE Self-Funded Residential Dementia Care £1,834 – £2,153
    • RESPITE Self-Funded Nursing Care £1,834 – £2,265

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Connaught Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Connaught Court Reviews (173)

Total of 173, showing 21-40
9.8

Connaught Court has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Connaught Court has 173 reviews.

Overall Experience

  • 133
  • 35
  • 4
  • 0
  • 1

Date Published

173
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22
151

Review from Hema A (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For my mother, this was home. It's a wonderfully positive and happy environment for Mum during her terminal illness. She enjoyed the gardening club, sing-a-long, the King's Coronation, watching movies in the lounge cinema and eating in the lovely, bright dining room. Her care was superb, with the nurses
and staff treating her with huge respect and kindness. This was a wonderful place for our whole family to spend quality time with her. A special place. Thank you.

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Review from Elizabeth H (Resident) published on 24 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel privileged to be here at Connaught Court. We are well provided for in all respects. I value the home manager who is always ready to listen. The staff are hardworking and I look upon them as my family. Thank you!

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Review from Ann S (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised at how comfortable and friendly Connaught Court is. The facilities are excellent and the staff very helpful and friendly.

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Review from L P (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became, very suddenly, very ill in autumn 2018: a deeply distressing time. My brother and I were so relieved with how her admission to Connaught Court Care Home was eased speedily and kindly. She was diagnosed with multiple dementias but then enjoyed time in residential care before her deterioration
led - kindly and speedily - to specialist care. The pandemic brought a lot of grief and isolation but staff always responded with care and attention to my concerns.

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Review from Judith R (Wife of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and attention my husband receives. He relies totally on the care staff for everything and all the permanent staff could do no more to ensure he has the best life possible. Thank you from the bottom of my heart.

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Review from Claire M (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Never in my life have I seen worse communication, basic care is truly lacking, may be good at residential care, nurse side is scary. Not enough staff to even feed residents, meetings with the manager postponed on many occasions, staff promising to call back with answers to questions (never do). So horrified
at the lack of basic care like brushing of teeth or even washing of hair, been zero. Stay away from this home if your loved one is in need of nursing care.
My dad is on a soft diet and was left a burger on the side, he's unable to even lift it, very rude nurse in charge, refusing to call a doctor. Absolutely awful.

Reply from Marinda Aydinalp, Home Manager, Connaught Court at Connaught Court

The care and wellbeing of all our residents are of the utmost importance to us. We work closely with our regulator CQC and local health authorities to ensure we meet our resident's needs. We were pleased to have had the opportunity to discuss these concerns at a formal meeting and agreed an action plan to work together more constructively going forward.


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Review from Andrew S (Respite Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Connaught Court Care Home as a respite resident for two weeks in mid-June.
I found the staff very welcoming and attentive to my needs from the moment I arrived.
My room was very clean and had everything I needed for my short stay.
Being in a wheelchair I found it very easy to propel myself
around the corridors and I was also able to get out into the lovely gardens and take in the tranquillity of my surroundings.
I had a very enjoyable stay and if I find myself in similar circumstances again I wouldn't hesitate in going back.

Reply from Lisa Neary, Business Relationship Manager at Connaught Court

It was a pleasure to have you stay with us and we are so glad you enjoyed it. Thank you for taking the time to leave us this lovely review.


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Review from Stephanie C (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Connaught Court Care Home in June 2022 and has never looked back, at the age of 90 he is going from strength to strength and is receiving exemplary care and attention from highly skilled staff. Connaught Court oozes calmness and serenity from the minute you enter the reception area,
this coupled with an extremely organised and well-run home and welcoming staff gives it a very special quality that far surpasses any other care home I’ve visited previously. I can’t emphasise enough that Connaught Court is at the highest level in every area possible and rather than dread my visits (as I did previously in other care homes) I look forward to seeing my father looking well and receiving the best care possible. Thank you to all the staff involved in caring for my precious father, we fully appreciate your dedication and time.

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Review from Lisa D (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole atmosphere at Connaught Court is the main reason I am very content with the care that Dad receives. The staff are amazing with Dad and also with Mum on her visiting days. They always send photos of Dad so I can show Mum. All in all, a super friendly yet such professional place.

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Review from S W (Wife of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff provide a personal and helpful service. They keep me well informed of any changes in my husband's health, state of mind and medication. They are very attentive, and I am comforted by knowing he is safe and comfortable.

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Review from Christine F (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say since my mother has been in your care, even though we have had Covid restrictions, the improvement has been amazing, she seems so happy and settled. The home is always beautiful and clean and all the staff are so kind and helpful. Mum is a very sociable person and loves the
activities that you do during the daytime as well.

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Review from Joyce C (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connaught at the start of January. We had moved from South-East and transferred her, the process was very well managed despite COVID restrictions in place, she settled in well, in fact, the use of an indoor pod for visiting was excellent and welcome departure from visiting in the
gazebo in a car park. She eats well and the menu is varied. As restrictions are eased more activities have started, she joins in them all and loves the gardens and the friendly staff.

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Review from Linda J (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Connaught Court last year, initially for respite care following severe deterioration in her physical and mental health and due to a breakdown in her care at home. She became a permanent resident in December. The difference just in ten months is remarkable. She looks wonderful
and her health has improved tremendously. Although retired now, I worked in the private care sector for forty plus years and this is one of the best! Truly totally holistic care and support.

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Review from Doris L (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring, understanding and helpful, also there is a very happy and friendly atmosphere within the home.

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Review from Jane W (Daughter of Resident) published on 31 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Connaught Court for just over a month. The home is lovely, up-to-date fixtures and furniture, bright and airy and very spacious. The staff are very friendly and helpful, nothing is too much trouble. I have been to visit Mum, and she seems happy and content. She is very well cared for.
After making the very difficult decision to transfer Mum to residential care, I am extremely satisfied that she is receiving the best care possible for her dementia. Unable to offer an opinion on Mum's room - haven't seen it due to Covid restrictions.

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Review from Ronald S (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always explain to friends what a good move it was in coming to Connaught Court. The carers and staff are always helpful and would do anything for you. The food is good and entertainment is provided. You can take part in any activities if you wish.

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Review from Helen F T (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Connaught Court for 12 months and during this time she has received excellent care.
The staff and carers are beyond helpful. They are sympathetic to my mother's needs and whenever I contact them or visit Mum in the 'Pod' they are always happy and caring, nothing is too much trouble
and they do everything they can to make Mum comfortable. The reception staff are always cheerful, friendly and helpful, again nothing is too much trouble. The home is well managed with brilliant staff who care about not only the residents but also their families.

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Review from Helen T (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were so delighted that Connaught Court had space and were able to off Dad a room when he was no longer able to look after himself at home. All the staff have been very cheerful, helpful and friendly when I have spoken to them on the phone. They are professional and have endeavoured to do all that
they can to support the residents and families during the past very difficult months, with 'spirit-raising' outdoor concerts and a fireworks display.
I wonder if however, it might be possible to have, say, 2 monthly discussions just to summarise how Dad is doing, the outcome of any chats with the doctor and concerns and how his pain is being managed. Just an overview. Unable to provide ratings for some options as have not been inside the home other than in the visiting room.

Reply from Victoria Wilson, Home Manager at Connaught Court

Myself or any member of the management team are more than willing to arrange either a POD visit or telephone conversation at any time to update you on your father.
Regards,
Victoria Wilson.
Home Manager.


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Review from Maureen T (Wife of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a full-time, sole carer for our severely disabled daughter. I experienced first-hand the daily pitfalls of maintaining her dignity, security, personality and self-respect whilst dealing with her problems and providing a happy, caring environment. I do this willingly because she is mine and I love
her. The staff at Connaught Court provide - as near as possible - the same care and support for my husband because they care about him.

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Review from T O (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that given the COVID-19 pandemic problems that the RMBI and in particular Connaught Court and its team are providing the best possible care for my father. And now, tellingly they are now explicitly caring for my wellbeing during my shielded visits. That they continue to face personal risk to
ensure my father faces as little as possible, is truly inspiring.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Connaught Court is calculated as follows: ( (229 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 262 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connaught Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Marinda

Marinda Aydinalp

Job Title: Home Manager

Joined: 2014

Marinda Aydinalp joined Connaught Court as Deputy Home Manager in June 2014. In February 2022, she was promoted to Home Manager.


Marinda demonstrates clear vision, passion and dedication for the residents in her care. She played a significant part in Connaught Court being rated ‘Outstanding’ by CQC in 2023.


Marinda leads a highly experienced and dedicated team. She inspires them by being a role model in both her leadership and her passion for delivering the best care for residents.


Marinda has achieved the Dementia Care Mapping qualification whilst also pursuing an NVQ Level 5 Apprenticeship Programme. This demonstrates her commitment to continuously expanding her knowledge, enabling her to provide exceptional dementia care.


Marinda has created a Namaste Room, which allows residents living with dementia to enjoy a relaxing environment. The room has sensory equipment, including tactile walls, fibre optic lights, a star projector and bubble tubes, which support residents’ mental health and well-being.