Connaught Court

St Oswald's Road, Fulford, York YO10 4FA
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9.8 173 Reviews
  • Connaught Court, York
With its ‘Outstanding’ rating by the Care Quality Commission (April 2021), Connaught Court is located close to the city centre in York and provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks. Residents can enjoy extensive grounds and inner courtyards, including a summer house, vegetable gardens and an area where chickens are kept.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Connaught Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marinda Aydinalp (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Connaught Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,163 – £1,336
    • Self-Funded Residential Dementia Care £1,667 – £1,957
    • Self-Funded Nursing Care £1,667 – £2,059
    • RESPITE Self-Funded Residential Care £1,279 – £1,469
    • RESPITE Self-Funded Residential Dementia Care £1,834 – £2,153
    • RESPITE Self-Funded Nursing Care £1,834 – £2,265

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Connaught Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Connaught Court Reviews (173)

Total of 173, showing 41-60
9.8

Connaught Court has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Connaught Court has 173 reviews.

Overall Experience

  • 133
  • 35
  • 4
  • 0
  • 1

Date Published

173
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9
22
151

Review from V P (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connaught Court in July.
COVID-19 restrictions at the time meant she was unable to visit before the move. The staff were extremely thoughtful and supportive. They responded quickly to any queries or concerns and sent us photos of her room.
My mother settled in quickly and says
everyone is kind, caring and cheerful. She enjoys the variety of activities, the good food and the company.
We appreciate all the hard work involved in keeping all the staff and residents safe. The strict safety rules still ensure we have contact with my mother. The visits in the visitor pod, chats on the phone or via Zoom all work well.
Mum receives excellent care from dedicated staff and is safe and happy in Connaught Court.
Thank you all.

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Review from M R (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really superb Residential and Nursing Home. It has a very friendly and dedicated staff who will really look after all the residents. The accommodation is spacious with long wide flat corridors suitable for walking on with a frame etc. A really good feature are the balconies on each Residential
Floor enabling residents to sit and enjoy the outside air in comfort. Guests are welcome to eat with the residents and I think the food is really good and perfect portion sizes. My mother, who used to be an excellent cook feels the food is of a very high quality as well! The Activity coordinators are very engaged and enthusiastic with events organised for every weekday, often morning and afternoon. The current lockdown is managed very professionally and we are being kept up to date with any developments on a regular basis.

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Review from Mark E (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No place is perfect. But Connaught Court is probably as near as one could get. The facilities are excellent, as are the staff. In the time that my mother has been there, I have been struck by how kind they are to her. When I visited on one occasion, I found that the washbasin in my mother's en suite
had been lowered. There had been no discussion with me, or any changes suggested. The home had just done it automatically because it was easier for my mother to use it lower down. The activities have not been quite as good as when my mother first went there but the home finds staffing that difficult. There is the odd admin hiccup, but nothing major. The place is not cheap but my mother has the assets to pay for it. I don't think that any real place could be any better.

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Review from Terry M (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are well cared for, and their privacy and freedom of choice is well respected.
The rooms are kept tidy and clean, and help is given whenever it is needed.

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Review from Lesley M (Partner of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants to leave their own home, and nobody wants to have to make the decision that they can no longer care for a loved one. However, if this decision does have to be made, Connaught Court offers so much that is just wonderful. It is excellently managed, it is so welcoming to residents and family;
the care staff are outstanding as are those who organise the food, the entertainment and the general care of the home. The most important thing I can say is, thank you, everyone. We were so lucky to find Connaught Court and to have my partner in your fantastic care.
This is particularly important and relevant, at the time of the current crisis.

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Review from A G (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Connaught Court for two months, and we can not praise all the staff enough for the way he was looked after.
They have an amazing team of staff that cared for all the residents with love and compassion at all times, a real home from home for my dad, and for our family too.

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Review from Peter S (Son of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad moved to Connaught Court 3 years ago. It was the best decision they made given my Mums mobility. The place has a very relaxed feel about it. The staff are all caring, polite and energetic. Activities are varied and often with everybody encouraged to participate although a lot of residents
are happy to stay in their rooms. The food menu is varied residents can put forward suggestions. Quality of food is not 5 star but then you would not expect that given fees paid and the amount catered for. Overall I doubt you will find a better home from home.

Reply from Chiao Kwan, Marketing & Communications Officer at Connaught Court

Thank you for your wonderful review of our Home Connaught Court.


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Review from A B (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff - pleasant, welcoming and patient with the residents.
However, continuity of care could be improved by ensuring information is passed to care staff on duty and there is feedback to family.
Food - repetitive and uninspiring menu. Food is of poor quality with cheap products used. Very little
fresh, seasonal vegetables or fruit used, very limited in variety.
Activities - run by enthusiastic staff/ however, a range of creative activities could be extended (eg painting, baking) and regular short trips out arranged. Residents to be more actively encouraged to participate.

Reply from Chiao Kwan, Marketing & Communications Officer at Connaught Court

Thank you for rating us ‘good’ for the overall standard. We do ensure information is passed to all care staff on duty by daily meetings of all departments. We source meat, fish, fruit and vegetables from local suppliers. We have a four weekly, seasonal menu with a daily choice on offer. Activities are varied and tailored to the resident’s needs and abilities and all are encouraged to participate. if you wish to discuss any particular concerns, please contact the Home Manager.


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Review from R P (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the love and care our family receives from Connaught Court, both for our mum and ourselves.

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Review from C B (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a care home can never be same as 'home', this one tried hard to provide support and facilities for independent and private living, as well as attractive and well equipped communal areas for optional group activities. From the cups and saucers, small seating areas with access to outside space,
concerts in the lounge, services in the chapel, to the friendly staff, this is a quality environment for older people.

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Review from Susan B (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found your care quite satisfactory. I am sure Mother is quite capable of telling you if she finds anything amiss.

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Review from Paul S (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in until the time you walk out, you are filled with admiration for the outstanding quality, dedication and care from the staff at this home. I could not wish for a better home for my mother or any other person to spend their latter years. The Royal Masonic Benevolent Institution
do a fabulous job with their dedicated team of staff. Thank you.

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Review from W T (Wife of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a weeks respite care and was extremely happy with his stay. I felt relaxed to go away, knowing that he was well looked after.

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Review from D M (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful, compassionate and caring. It has been a big step for my mother to come into a home so I really appreciate how much the staff have done to make her feel that she is at home. The facilities are good and I am always made to feel welcome.

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Review from C E (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the 3 occasions my mother has been into Connaught Court the quality, standard and attention to detail of her care, needs and daily well being has been consistently good. I am aware of her daily needs increasing now and over the forthcoming future and know the only option of her care, other than
24/7 at home with me, is in safe hands so I have peace of mind in the secure knowledge she is being looked after well in Connaught Court.

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Review from Robert B (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compared to other places of which I have experience, Connaught Court is outstanding. The facilities are far better than the fees we pay would afford. The standard of the staff is of very high quality, a tribute to the level of recruitment and training. Age 98.

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Review from Barry J (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being here for nearly 4 months, I am still impressed by standards of care, friendliness, professional, polite responses from all the staff I have met. The gardens have been well landscaped, lots of colour and large, old lovely trees. Some areas, sadly not weed free, but difficult to maintain by
one gardener. The staff are well trained in dementia care, working to a set routine with dignity and cheerfulness and a friendly disposition to each other, though at times the workload means that wheelchair dependent residents have to wait to be attended to. I am kept informed/included, details of care for my husband. The large lounge is beautifully furnished, comfortable chairs, piano/bar/film equipment a central point for large or small events. The chapel is used for services a good thing to have.

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Review from Jackie E (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is treated with warmth and kindness, even when she is being uncooperative. Visitors also welcomed and treated well by nurses, kitchen staff, etc.
I feel like one of the team.

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Review from Joyce B (Resident) assisted by family/friend published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall delighted with the care. Lovely staff and attention to detail. Friendly, relaxed atmosphere.

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Review from Jean C (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my previous remarks the home (staff, care, food, facilities) are absolutely fantastic!
The main trouble is I simply can't get used to being "waited upon!"

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Connaught Court is calculated as follows: ( (229 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 262 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connaught Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Marinda

Marinda Aydinalp

Job Title: Home Manager

Joined: 2014

Marinda Aydinalp joined Connaught Court as Deputy Home Manager in June 2014. In February 2022, she was promoted to Home Manager.


Marinda demonstrates clear vision, passion and dedication for the residents in her care. She played a significant part in Connaught Court being rated ‘Outstanding’ by CQC in 2023.


Marinda leads a highly experienced and dedicated team. She inspires them by being a role model in both her leadership and her passion for delivering the best care for residents.


Marinda has achieved the Dementia Care Mapping qualification whilst also pursuing an NVQ Level 5 Apprenticeship Programme. This demonstrates her commitment to continuously expanding her knowledge, enabling her to provide exceptional dementia care.


Marinda has created a Namaste Room, which allows residents living with dementia to enjoy a relaxing environment. The room has sensory equipment, including tactile walls, fibre optic lights, a star projector and bubble tubes, which support residents’ mental health and well-being.