Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
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Connaught Court has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Connaught Court has 173 reviews.
Review from Peter M (Resident) published on 15 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from John C (Respite Resident) published on 16 April 2019
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5.0 out of 5
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Review from Pen J (Wife of Resident) published on 13 March 2019
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5.0 out of 5
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Review from Donald F (Resident) assisted by family/friend published on 18 January 2019
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5.0 out of 5
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Review from Barbara K (Resident) published on 15 January 2019
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4.0 out of 5
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Review from Linda H (Daughter of Resident) published on 8 January 2019
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5.0 out of 5
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Review from Elizabeth D (Daughter of Resident) published on 13 September 2018
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5.0 out of 5
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Review from George N (Resident) published on 21 August 2018
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3.0 out of 5
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Review from Valerie N (Resident) assisted by family/friend published on 3 July 2018
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5.0 out of 5
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Review from Ian M (Son of Resident) published on 18 June 2018
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5.0 out of 5
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Review from R D (Son of Resident) published on 18 June 2018
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Overall Experience
4.0 out of 5
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Review from Peter S (Husband of Resident) published on 15 June 2018
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5.0 out of 5
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Review from Judith S (Daughter of Resident) published on 14 June 2018
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5.0 out of 5
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Review from K I (Daughter of Resident) published on 13 June 2018
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Overall Experience
4.0 out of 5
Visitors are welcome 24/7 and staff are always happy and open in their approach.
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Review from Elwyn H (Resident) published on 12 June 2018
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5.0 out of 5
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Review from Marjorie G (Wife of Resident) published on 11 June 2018
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5.0 out of 5
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Review from Eileen L (Resident) published on 7 June 2018
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5.0 out of 5
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Review from A M (Resident) published on 7 June 2018
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4.0 out of 5
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Review from D G (Resident) published on 7 June 2018
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4.0 out of 5
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Review from Joan W (Resident) published on 7 June 2018
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4.0 out of 5
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The Review Score of 9.8 (9.847) out of 10 for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Connaught Court is calculated as follows: ( (229 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 262 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Connaught Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Dec 2019
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Job Title: Home Manager
Joined: 2014
Marinda Aydinalp joined Connaught Court as Deputy Home Manager in June 2014. In February 2022, she was promoted to Home Manager.
Marinda demonstrates clear vision, passion and dedication for the residents in her care. She played a significant part in Connaught Court being rated ‘Outstanding’ by CQC in 2023.
Marinda leads a highly experienced and dedicated team. She inspires them by being a role model in both her leadership and her passion for delivering the best care for residents.
Marinda has achieved the Dementia Care Mapping qualification whilst also pursuing an NVQ Level 5 Apprenticeship Programme. This demonstrates her commitment to continuously expanding her knowledge, enabling her to provide exceptional dementia care.
Marinda has created a Namaste Room, which allows residents living with dementia to enjoy a relaxing environment. The room has sensory equipment, including tactile walls, fibre optic lights, a star projector and bubble tubes, which support residents’ mental health and well-being.
