Connaught Court

St Oswald's Road, Fulford, York YO10 4FA
Submit a Review
9.8 173 Reviews
  • Connaught Court, York
With its ‘Outstanding’ rating by the Care Quality Commission (April 2021), Connaught Court is located close to the city centre in York and provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks. Residents can enjoy extensive grounds and inner courtyards, including a summer house, vegetable gardens and an area where chickens are kept.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

Show Connaught Court on the Map

Care Provided by Connaught Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marinda Aydinalp (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Connaught Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,163 – £1,336
    • Self-Funded Residential Dementia Care £1,667 – £1,957
    • Self-Funded Nursing Care £1,667 – £2,059
    • RESPITE Self-Funded Residential Care £1,279 – £1,469
    • RESPITE Self-Funded Residential Dementia Care £1,834 – £2,153
    • RESPITE Self-Funded Nursing Care £1,834 – £2,265

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Connaught Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Connaught Court Reviews (173)

Total of 173, showing 101-120
9.8

Connaught Court has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Connaught Court has 173 reviews.

Overall Experience

  • 133
  • 35
  • 4
  • 0
  • 1

Date Published

173
7
8
22
151

Review from J D (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and personnel friendly. I find the decor of Mum's room to be a little on the drab side, personally I would have thought that a brighter decor would be more appropriate.


Whilst participation is very much down to residents, I would have hoped for more emphasis on availability of

activities - a daily film perhaps is not overly difficult to provide? Maybe involvement in flower arranging for use throughout the home??


Mum has been less than complimentary about the food standard - I would add, however, that my personal experience of a midday meal was that it was very good, I am not convinced that Mum's view is the norm! - maybe a reaction to no longer providing meals for herself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M A (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here because it is like being in your own home but with the knowledge that if I need help in any way, it is here for me. The meals are excellent - 3 great meals a day, plus coffee time with snack. I am surrounded by kind and friendly people all the time. We have a wonderful garden
to enjoy. We are entertained and have lots of opportunities to make friends so one never feels lonely!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Relative of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is good. Entertainment is good. Staff are pleasant and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Stepson of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Couldn't ask for more. Staff extremely helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Resident) assisted by family/friend published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I am happy being here.
I have not rated management as I have not been here long enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally W (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff.
The home has a good atmosphere, clean and spotless.
Other residents very pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim H (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years and recently had to move to the dementia wing.
The move was handled very sensitively. The staff are very attentive and friendly, taking time with each resident to engage and interact/stimulate them. Activities are good and outside visits and walks valued
and are key memories for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tammy H (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Connaught Court provides excellent care for my mother. It is always clean, my mum is well looked after and the staff cannot do enough for her and other residents. Cannot recommend Connaught Court enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connaught Court five years ago to be with my father who needed nursing care there. My father's last year was much enhanced by the care and support he found there. After his death, mum stayed on and has a wide circle of friends and enjoys all of the entertainment and outings that
are provided, so she is never lonely or bored. Staff are invariably helpful and supportive and all facilities and rooms are clean and well furnished. Overall, we have been delighted and have no regrets or worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher H (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and residential. Living in serene settings and an easy stroll to the GP surgery, pharmacies and convenience shopping. Staff and residents are friendly, supportive and outgoing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison Q (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, so pleased mum is here.
She has been here for over 2 years. She is able to maintain her independence in a dignified manner and the staff are always on hand to give her caring support. Her room is very comfortable with things from our family home. They have activities on which she
is able to join in with but there is no pressure if she wants a quiet time. Yes, I am very impressed and think it's a lovely place for mum to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay B (Daughter-in-law of Resident) published on 26 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved into Connaught Court in March and we could not be happier with the care and attention she has received. She is almost 100 years old and has settled in so well to her new surroundings.
She joins in with activities and thoroughly enjoys the company of the other residents. As a
family, we are so happy to know that she is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen R (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff - but not enough of them. More direct/personal care required to encourage residents to participate in events. Excellent facilities and activities - well managed and varied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan B (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Connaught Court is very simply the best of its type. Having elderly infirm relatives in both Scotland and Yorkshire we've looked at countless of homes for our family.
Walking into Connaught Court the first time was such a pleasant surprise. After visits to dark, smelly places with chairs around the
walls and board residents. Well done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eva B (Resident) assisted by family/friend published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have settled in really nicely, everyone is really friendly. I absolutely love the food and am well looked after. Everybody always smiles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marchie H (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good home, management and staff are friendly and caring. They are always willing to listen to requests and will always do their best to deal with the requests in a positive way.
This gives us peace of mind knowing that the residents are safe and looked after so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Preston H (Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it absolutely excellent the only trouble was the night staff but the management have sorted that out.
That is the only complaint I had otherwise this place is absolutely excellent to me. It does everything for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric W (Resident) assisted by family/friend published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My room is too small. Staff are very helpful.

Reply from Victoria Wilson, Home Manager at Connaught Court

At the RMBI we provide person centred care to all our residents, accommodating their personal wishes as much as possible. Our rooms all have a standard size, that allows residents to have personal space and also to add their own furniture if they wish to do so. If you have any particular concerns, please speak to the Home Management.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peta S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the staff and the cleanliness of the home. My dad enjoys the food and he feels safe and cared for which gives me peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son-in-law of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been a resident in the Knavesmire Unit for 10 months. Throughout that period we have found the standard of care very high. The staff are professional and efficient and he wants for nothing. They work particularly hard to create a warm and friendly atmosphere, in which they succeed and
go about their jobs in an open and good-humoured way. We are also pleased with the regularity of entertainment laid on for the residents and the surroundings are pleasant and as homely as possible. Our one niggle was the poor handling of our (initial) application process which could have been done with greater care and consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Connaught Court is calculated as follows: ( (229 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 262 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connaught Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Marinda

Marinda Aydinalp

Job Title: Home Manager

Joined: 2014

Marinda Aydinalp joined Connaught Court as Deputy Home Manager in June 2014. In February 2022, she was promoted to Home Manager.


Marinda demonstrates clear vision, passion and dedication for the residents in her care. She played a significant part in Connaught Court being rated ‘Outstanding’ by CQC in 2023.


Marinda leads a highly experienced and dedicated team. She inspires them by being a role model in both her leadership and her passion for delivering the best care for residents.


Marinda has achieved the Dementia Care Mapping qualification whilst also pursuing an NVQ Level 5 Apprenticeship Programme. This demonstrates her commitment to continuously expanding her knowledge, enabling her to provide exceptional dementia care.


Marinda has created a Namaste Room, which allows residents living with dementia to enjoy a relaxing environment. The room has sensory equipment, including tactile walls, fibre optic lights, a star projector and bubble tubes, which support residents’ mental health and well-being.