Barchester Mulberry Court Care Home

Clifton Park Avenue, Shipton Road, York YO30 5PD
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9.8 74 Reviews
  • Barchester Mulberry Court Care Home, York
Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

The Care Quality Commission is the independent regulator for the care sector in England. On their most recent visit they noted (CQC’s copyright, recording a visit in May 2012) residents said that: ‘The staff are tremendous, they really look after me. I have recently spent some time away from the home but I’m really glad to be back,’ ‘it’s like home from home,’ and ‘being able to do things at my own pace is what I like.’

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Care Provided by Barchester Mulberry Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachael Moss (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Mulberry Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,884

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mulberry Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Mulberry Court Care Home Reviews (74)

Total of 74, showing 21-40
9.8

Barchester Mulberry Court Care Home has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Mulberry Court Care Home has 74 reviews.

Overall Experience

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Date Published

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Review from Gill E (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in July 2022 to receive end-of-life care. The home was identified by the NHS, but I couldn't have found anywhere better: I have no worries about the care mum receives. My mum is comfortable and in no pain, due to the quality of nursing and carer support she receives. She looks clean
and well cared for when I visit - every 2 days - and she has a pleasant and nicely furnished room, which is always clean. Mum says she likes her carers and they are kind to her. Mum can't access other facilities as she is now bedbound, but my observations are that the restaurant menus look tempting and smell lovely, and there are plenty of activities available for residents. Staff are genuinely welcoming and supportive to relatives, and communicate well with me, updating me on mum's health as needed. I think Mum's unit manager has built a passionate and skilled team who are all positive about their role. I hear lots of laughter, which is lovely.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B S (Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is very good care here. The staff are enthusiastic and caring. There is a wonderful varied range of daily activities, and the food is good. The accommodation is spacious, and there are lovely well-tended gardens.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joanne B (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has regularly stayed in Mulberry Court for respite, for both him and myself (as his full-time carer), for about four years. During respite breaks, I don't usually visit. However, Dad has lived here permanently since February, and I am here every day. I am extremely impressed with Dad's care providers.
The staff are fabulous and so friendly. It feels like a family home. I go home in the knowledge that Dad is being very well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S S (Daughter-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited my mother-in-law on Christmas Day which was also her Birthday. We watched a member of staff feed her the lovely Christmas lunch. She and all the other staff are very kind and caring. It was great to hear the member of staff say how much she enjoyed her job and how rewarding
it was and also that the staff get on well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K R (Granddaughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely lunch and friendly staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R Y (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mulberry Court have been under new management, the quality of care has improved. The dedication and commitment of the care staff to providing the very best service has impressed me greatly and I am now convinced that my mother is in the best possible care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B F (Relative of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Enid B (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright cheerful friendly caring home, staff are always welcoming and very attentive to the residents. I would highly recommend this care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Beryl D (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Mulberry Court (Barchester Healthcare) in York for two and a half years. Like so many people, she would have liked to stay in her own home, but this became impossible. We initially booked a respite stay of three weeks. During this period she began to make friends and was very
happy with the care she was receiving. She decided that she would like to move in permanently.
I can honestly say that she is looked after with professionalism, care and love by wonderful, dedicated staff and I have seen so many instances of kindness. Everyone really does go the extra mile.
She has made new friends and is no longer lonely. She now refers to Mulberry Court as ‘home’.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review the service at Mulberry Court. We are so pleased that we have supported your mother to find her new 'home' and that she has made friends here. Your kind words are very much appreciated by the team, and will also help other families when faced with the difficult decisions that are part-and-parcel of looking for a care home placement.


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Review from David K (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are hugely impressed with the care that my Dad, a 95-year-old stroke patient, has received at Mulberry Court. The staff and leadership are, without exception, kind, good-humoured, well-trained and helpful. Everyone on the staff has gone out of their way to make my dad's life as pleasant and comfortable
as possible. The food is of a high standard, and my Dad's room is pleasant and cosy. We cannot thank the manager and his team enough.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter J (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, especially in the current Covid19 crisis - organizing Socially Distanced garden visits, doing residents hair before the visit (thank you very much). The senior manager always responds to queries and provides helpful advice.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for your review, which is very much appreciated. All such feedback is helpful and supports us to continually consider ways to both maintain a high standard of care and improve upon our service where required. We welcome your positive comments regarding our home and the team, which I will share with my colleagues.


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Review from Lorraine F (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During COVID, the manager and staff have been outstanding! we have received regular communication and a clear rationale for decision making. The Manager has had to make some difficult decisions but this has always been to ensure the safety of the residents and staff. Key staff who I know so well have
FaceTimed me regularly so I can see and talk to my Mum, this has made the last few weeks easier to manage. I would like to thank each and everyone at Mulberry Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B H (Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good care home. The one thing I find could be improved is the bread, almost like a paste in the mouth. Perhaps a new supplier? A nice, homely atmosphere and surroundings. We do have an excellent manager and staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mulberry Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will look into the feedback regarding bread with our suppliers. I will pass on your feedback to the team.


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Review from D J (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent indeed. Great staff and facilities.

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Review from B A (Sister of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court is a very good care home. The staff are so kind and pleasant. The activities could be better. My sister went to do a jigsaw and she said there was 1 jigsaw and several people trying to do it, she had to look at it upside down.
It would be nice if someone could look after flowers. On
her birthday they were dead (after 2 days), they hadn't been topped up with water.

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Review from W D (Niece of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Mulberry Court from a different care home in January 2019. He was extremely settled within a few weeks. I'm so happy to see that he is kept spotlessly clean, he loves the food and for the first time since moving to residential care, he is joining in activities. If I've had any concerns,
these are addressed immediately and feedback given to me. I'm completely satisfied with the care he receives.

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Review from David M (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since February 2017 at a time when she was finding it more difficult to live alone.
Having the friendship of fellow residents and caring staff has helped her settle and feel at home, whilst our family are happy she is in good hands and well cared for.

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Review from Richard C (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care that Mum has received since coming to Mulberry Court 2 and a half years ago.
The staff are excellent - very caring and have guided Mum through various problems while she has been here.
The building itself is excellent - very comfortable.
Visitors are also encouraged
and are made most welcome.

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Review from John F (Friend of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really friendly and helpful.
Always feel welcome when visiting.

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Review from J V (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received end of life care in Mulberry Court care home. The last 3 weeks of his life were as comfortable and pleasant for him and for his family as they could possibly be. This was due to the excellent care he was given by all the staff that looked after him. Without exception, they were all
cheerful and caring - they do a wonderful job. Thank you.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Barchester Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Barchester Mulberry Court Care Home is calculated as follows: ( (186 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 222 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mulberry Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Rachael

Rachael Moss

Job Title: General Manager

Hello, my name is Rachael and I am the General Manager here at Mulberry Court.


I have worked in the social care industry for over 20 years and I joined the Barchester family in July 2022.


I have returned to East Riding following my husband’s completion of 35 years of royal naval service and semi-retirement, we are so pleased to be back in our home county to spend time with family and our young granddaughter.


I was recognised and awarded Hampshire’s care home manager of the year in 2020 for fantastic leadership and commitment to the social care sector and I am delighted to have joined the family here at Mulberry Court to share my knowledge and experience.


I am passionate about person-centred care and getting out and about locally with the residents and looking forward to getting to know everyone individually. ‘Being a manager is not just a job it’s a way of life and everyone in my care is treated like family’.


I look forward to welcoming you to our home.


Joshy

Joshy Thomas

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Joshy and I am the Deputy Manager at Mulberry Court.


I have been a qualified RGN since 2005 and have worked in nursing homes and rehabilitation centres bringing a wealth of knowledge and experience to the home.


In 2016 I relocated to York and joined the Mulberry Court team as a staff nurse progressing my career to Unit Manager and now Deputy Manager in 2020. I aim to deliver the highest standard of nursing care to our Residents. I am a friendly and approachable person.


Ida

Ida Juliao

Job Title: Unit Manager

Hello, my name is Ida and I am one of the Unit Managers here at Mulberry Court. I have worked here for many years and enjoy providing high-quality nursing care for residents.


The unit I am responsible for is called ‘The Ridings’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and create an atmosphere that feels welcoming for everybody


Lizzy

Lizzy Varghese

Job Title: Unit Manager

Joined: 2017

I worked at Mulberry Court as a Bank Nurse for many years, whilst also having a career in the NHS. In 2017, I was invited to apply for the role of Unit Manager by the management team. I was successful in my application and took up the post in July of that year.


The unit I am responsible for is called ‘Regency Suite’ and is on the first floor of the building. I am very proud of the work I do at Mulberry Court, promoting good nursing care for residents and fostering a sense of team spirit and a welcoming atmosphere.


Mark

Mark Boonham

Job Title: Head Chef

Joined: 2024

Hi, I'm Mark I am the new head chef here at Mulberry Court Care Home, I've been working in the hospitality sector for over 20 years now after starting in a country pub at the tender age of just 14 washing up!


That is where they began to teach me how to cook and that’s when my love for cooking and this career path began, once I’d finished my exams at school, I then went to York College to gain both experience and a recognised qualification.


As I progressed and furthered my career, I worked in several places before I then became head chef at a number of busy restaurants both in and around the York area developing my skills further as I went.


Outside of work, I have two young children who are my absolute world and when I am not at work, I will be found doing something with them.


Debbie

Debbie Richardson

Job Title: Hospitality Services Manager

Hi, my name is Debbie and I am the Hospitality Services Manager here at Mulberry Court. I have worked at Mulberry Court for 20 years starting as a carer and then onto housekeeping and hospitality.


I enjoy my job very much particularly meeting and speaking to residents on my rounds. I pride myself on having high standards and am dedicated to maintaining a clean and tidy homely environment with the support of my housekeeping team.


I am always willing to help out wherever I can and believe in teamwork to give our residents the best lifestyle we can.


Craig

Craig Best

Job Title: Head of Maintenance

Joined: 2024

Hi my name is Craig and I took on the role as head of maintenance in June 2024 after running my own property maintenance business for around 4 years, it has been a big change for me from working on my own for so long to being part of a team again but no two days are ever the same here at mulberry with lots of variation in the jobs/tasks that I do on a daily basis.


It’s nice to be able chat to with residents whilst carrying out my work hear their stories, and life experiences and learn about their varied backgrounds.


I have settled in well here at Mulberry and I look forward to using my knowledge and background for some projects around the lovely home and award-winning gardens we have here at Mulberry Court.


Zoe

Zoe Giles

Job Title: Lead activities co-ordinator

Joined: 2024

Hi my name is Zoe I am the lead activities co-ordinator here at Mulberry Court, I started in January 2024 having previously worked at another care home on reception, however, I started doing more and more activities with the residents there so when I got the chance to move across to a Barchester home and do the role of lead I took the opportunity.


I have always enjoyed organising and am usually the one in the family who brings everyone together and sorts things so I feel I have found my true calling!


I am so lucky to be able to say I love my job, no two days are ever the same, although every day is so rewarding and to know I have made a difference to someone is the greatest feeling whether that’s through a group activity or an individual room visit to even stopping and saying a few words to them.


Roy

Roy Haley

Job Title: Resident ambassador

Hi, my name is Roy, I’ve been living at Mulberry Court since 2023.


I love living at Mulberry and I enjoy being the Resident Ambassador.


Residents have said that I’m a very heartwarming, soft and patient gentleman who gives comfort to all. I’m a true gentleman and as I say “What you see, is what you get.”


I enjoy going for walks around the local area with other residents for Roy’s Magical Mystery Tour.


I’ve got attention to detail and it’s my mission that I can make every resident feel at home.