Barchester Mulberry Court Care Home

Clifton Park Avenue, Shipton Road, York YO30 5PD
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9.8 74 Reviews
  • Barchester Mulberry Court Care Home, York
Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

The Care Quality Commission is the independent regulator for the care sector in England. On their most recent visit they noted (CQC’s copyright, recording a visit in May 2012) residents said that: ‘The staff are tremendous, they really look after me. I have recently spent some time away from the home but I’m really glad to be back,’ ‘it’s like home from home,’ and ‘being able to do things at my own pace is what I like.’

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Care Provided by Barchester Mulberry Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachael Moss (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Mulberry Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,884

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mulberry Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Mulberry Court Care Home Reviews (74)

Total of 74, showing 41-60
9.8

Barchester Mulberry Court Care Home has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Mulberry Court Care Home has 74 reviews.

Overall Experience

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Date Published

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Review from Margaret L (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few months to settle in, mum is happy and well looked after.

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Review from Susan M (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy here for the past 3 years. She finds everyone to be friendly. She feels safe. She enjoys the privacy of her own room, combined with the opportunity to meet up with other residents during activities.

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Review from Jane F (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a welcoming, homely atmosphere. Dad is extremely well looked after and nurses and care staff are happy, caring and friendly with lots of patience.
The greatest asset is the staff. I am very impressed with how their holistic approach is totally encompassing involving all staff.
The manager
is calm, friendly, chatty, very approachable and the nurses/carers really care.
The home is unique in my experience (13yrs) as all staff talk to you and know who you are. In dad’s first week, I visited another resident and a carer knew who I was!
Nothing is too much trouble. I had lemonade in my bag and a carer said: “I will carry it for you”.
Maintenance guys are obliging and helpful. We asked if a picture could be put on the wall, They did it straight away.
They have time for you say hello, chat or talk about dad.
In reception, the chef asked could he help. Outside admin’s office, a housekeeper asked could she help.
You feel part of the home, one big happy family.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review Mulberry Court; we very much appreciate your comments, which will also help other people when considering a care home for themselves or on behalf of someone else.


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Review from C S (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care!

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you. We appreciate you taking the time to complete the review, and for the positive comments you have made about the service we provide. By sharing your experience you will potentially help other people who are considering a care home placement.


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Review from K M (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from a hospice to Mulberry Court. He sadly only spent one week there before he died but the care he received was wonderful and the staff were a great support to us as a family. The home is beautiful, clean and comfortable. We could not have asked for anywhere better for dads
final days. Thank you.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review Mulberry Court.
We very much appreciate your kind comments about the care we were able to provide to your father; it was a privilege to have known him, if only for a short while.


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Review from N R (Friend of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend for lunch. A thoroughly rewarding experience. Excellent food and well priced. Friendly staff, eager to help.

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Review from Sue A (Sister of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister loved being there, we both loved the garden, it was a nice place to catch up.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review the service at Mulberry Court. We very much appreciate your comments.


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Review from Andrew B (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Mulberry Court (MC) on fast track palliative care nearly two and a half years ago. The staff in all areas looked after Mum in a dignified and caring way.
She was safe, well fed and we as a family had peace of mind.
On all of our visits, we had good interactions with all the
Management and staff, and they tried hard to accommodate any request we put forward with regards to Mum’s care.
She attended activities most afternoons by gentle coaxing, although due to her limited eyesight and hearing, she wasn’t able to take part fully but, she was with friends she had made in the home.
Every two weeks on a Sunday, a church service was held and Mum found great comfort and enjoyment and rarely missed one.
Sadly Mum passed away three weeks ago, and the love and kindness shown for her was superb and as a family, we would like to thank the Manager and staff.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review our service, and for your thoughtful and kind words. It was a privilege to be involved with your mum's care.


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Review from Kay A (Niece of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care very good, sometimes let down by the shortage of carers.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review our service. We very much appreciate your comments, which help us to monitor the service and identify how best to maintain high standards.


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Review from L T (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the care and support my father and family received from Mulberry Court, York. The staff were caring and looked after us all. I would say that the visitor's toilet, bin and sanitary bin needs emptying more regularly. We were always made to feel welcome and we felt that staff were
genuine, supportive and personable.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review our service. We appreciate your comments which will help us to continue providing a quality service, whilst identifying areas for further development and improvement. I am pleased we were able to provide the required support and care for you, your family and your father, and that you had a good experience of Mulberry Court overall. Regarding the specific comments about the visitors' toilet facilities, we are already implementing changes as a direct result of your feedback.


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Review from Martin D (Friend of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit and throughout my friend's stay at Mulberry Court all the staff were open, polite and caring treating both my friend, ourselves and other visitors in a warm and welcoming way. Whenever I needed to ask questions these were always answered in a timely and appropriate manner. There
was a feeling of "openness" which is to be commended. The only area which I would feel may be improved, and may well have been in newer premises, is the actual size of the individual washroom that was in my friend's room. I feel that it may well be ok for one person on their own able to toilet themselves however, it presents more of a problem when assistance is required e.g when 1 or more carers have to be involved in transfers or, as was the case with my friend, when a wheelchair/commode had to be used. Inherently this would appear to be a design fault in the building itself or it may be that the nature of the needs of the current users has changed since it was opened.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review our service. Your comments are very much appreciated.


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Review from David A (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I (we) have been very impressed with the excellent. Care my wife was received over her 10 days here. The empathy and nursing skill of the staff has been a great comfort.

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Review from Antony B (Son of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Mulberry Court late August and unfortunately, she passed away in October 2017. In her short time there she was very content, she had much fondness for the staff. Mum wasn't very mobile but the staff were excellent at getting her to anything she wanted to get involved with.
All the staff were extremely respectful and helpful when mum sadly passed away.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for your kind remarks regarding Mulberry Court. They are very much appreciated.


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Review from Ian B (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have put mainly good in the review below but my main concern is that although the majority of staff are good with dad's care (especially his problems (back and left side) as I come every night, I find him slightly unsettled as he seems to get his meds (painkillers especially) a lot later than when
regular staff are on. It seems to me mainly at the weekend when staff seem to be stretched.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review Mulberry Court.
It is pleasing to note that you are satisfied with the overall standards of care that your family member is receiving.
Regarding your comments about medication; it is our responsibility to ensure that every person living at Mulberry Court is offered their prescribed medications at the appropriate times and that they are as comfortable as possible whilst staying with us.
I will continue to discuss with my colleagues how we maintain and improve upon the effectiveness and quality of the service we provide, and your concerns will be raised as part of those discussions.
I also want to reassure you that staffing levels in the home are regularly reviewed and considered in the context of residents' needs, and adjusted where necessary.
All the feedback we receive is important and valuable, helping us to maintain and develop a high-quality service, striving to deliver compassionate care to our residents.


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Review from Malcolm W (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a visitor got fed and watered. Excellent.

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Review from John S (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visiting invited to lunch excellent meal.

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Review from Jean J (Friend of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited.

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Review from Margaret G (Friend of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal.

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Review from Judith W (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority.
I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review Mulberry Court. Your comments are very much appreciated and I will pass them on to my colleagues.
I am pleased that we were able to provide you and your relative with a quality service.


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Review from John F (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home excellent and the staff extremely helpful. Thanks to all the staff.

Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care Home

Thank you for taking the time to review Mulberry Court.
It is pleasing to know that you had a positive experience of our service overall.
I note that you appear to have been disappointed with the activities provided by the home, I will be discussing this with the activities team, exploring with them how we might improve things in future, for you and the other residents. We will also continue to consult with our residents and relatives, identifying ways of maintaining and improving upon the quality of the service we provide.
Once again, thank you for your valuable feedback.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Barchester Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Barchester Mulberry Court Care Home is calculated as follows: ( (186 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 222 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mulberry Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Rachael

Rachael Moss

Job Title: General Manager

Hello, my name is Rachael and I am the General Manager here at Mulberry Court.


I have worked in the social care industry for over 20 years and I joined the Barchester family in July 2022.


I have returned to East Riding following my husband’s completion of 35 years of royal naval service and semi-retirement, we are so pleased to be back in our home county to spend time with family and our young granddaughter.


I was recognised and awarded Hampshire’s care home manager of the year in 2020 for fantastic leadership and commitment to the social care sector and I am delighted to have joined the family here at Mulberry Court to share my knowledge and experience.


I am passionate about person-centred care and getting out and about locally with the residents and looking forward to getting to know everyone individually. ‘Being a manager is not just a job it’s a way of life and everyone in my care is treated like family’.


I look forward to welcoming you to our home.


Joshy

Joshy Thomas

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Joshy and I am the Deputy Manager at Mulberry Court.


I have been a qualified RGN since 2005 and have worked in nursing homes and rehabilitation centres bringing a wealth of knowledge and experience to the home.


In 2016 I relocated to York and joined the Mulberry Court team as a staff nurse progressing my career to Unit Manager and now Deputy Manager in 2020. I aim to deliver the highest standard of nursing care to our Residents. I am a friendly and approachable person.


Ida

Ida Juliao

Job Title: Unit Manager

Hello, my name is Ida and I am one of the Unit Managers here at Mulberry Court. I have worked here for many years and enjoy providing high-quality nursing care for residents.


The unit I am responsible for is called ‘The Ridings’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and create an atmosphere that feels welcoming for everybody


Lizzy

Lizzy Varghese

Job Title: Unit Manager

Joined: 2017

I worked at Mulberry Court as a Bank Nurse for many years, whilst also having a career in the NHS. In 2017, I was invited to apply for the role of Unit Manager by the management team. I was successful in my application and took up the post in July of that year.


The unit I am responsible for is called ‘Regency Suite’ and is on the first floor of the building. I am very proud of the work I do at Mulberry Court, promoting good nursing care for residents and fostering a sense of team spirit and a welcoming atmosphere.


Mark

Mark Boonham

Job Title: Head Chef

Joined: 2024

Hi, I'm Mark I am the new head chef here at Mulberry Court Care Home, I've been working in the hospitality sector for over 20 years now after starting in a country pub at the tender age of just 14 washing up!


That is where they began to teach me how to cook and that’s when my love for cooking and this career path began, once I’d finished my exams at school, I then went to York College to gain both experience and a recognised qualification.


As I progressed and furthered my career, I worked in several places before I then became head chef at a number of busy restaurants both in and around the York area developing my skills further as I went.


Outside of work, I have two young children who are my absolute world and when I am not at work, I will be found doing something with them.


Debbie

Debbie Richardson

Job Title: Hospitality Services Manager

Hi, my name is Debbie and I am the Hospitality Services Manager here at Mulberry Court. I have worked at Mulberry Court for 20 years starting as a carer and then onto housekeeping and hospitality.


I enjoy my job very much particularly meeting and speaking to residents on my rounds. I pride myself on having high standards and am dedicated to maintaining a clean and tidy homely environment with the support of my housekeeping team.


I am always willing to help out wherever I can and believe in teamwork to give our residents the best lifestyle we can.


Craig

Craig Best

Job Title: Head of Maintenance

Joined: 2024

Hi my name is Craig and I took on the role as head of maintenance in June 2024 after running my own property maintenance business for around 4 years, it has been a big change for me from working on my own for so long to being part of a team again but no two days are ever the same here at mulberry with lots of variation in the jobs/tasks that I do on a daily basis.


It’s nice to be able chat to with residents whilst carrying out my work hear their stories, and life experiences and learn about their varied backgrounds.


I have settled in well here at Mulberry and I look forward to using my knowledge and background for some projects around the lovely home and award-winning gardens we have here at Mulberry Court.


Zoe

Zoe Giles

Job Title: Lead activities co-ordinator

Joined: 2024

Hi my name is Zoe I am the lead activities co-ordinator here at Mulberry Court, I started in January 2024 having previously worked at another care home on reception, however, I started doing more and more activities with the residents there so when I got the chance to move across to a Barchester home and do the role of lead I took the opportunity.


I have always enjoyed organising and am usually the one in the family who brings everyone together and sorts things so I feel I have found my true calling!


I am so lucky to be able to say I love my job, no two days are ever the same, although every day is so rewarding and to know I have made a difference to someone is the greatest feeling whether that’s through a group activity or an individual room visit to even stopping and saying a few words to them.


Roy

Roy Haley

Job Title: Resident ambassador

Hi, my name is Roy, I’ve been living at Mulberry Court since 2023.


I love living at Mulberry and I enjoy being the Resident Ambassador.


Residents have said that I’m a very heartwarming, soft and patient gentleman who gives comfort to all. I’m a true gentleman and as I say “What you see, is what you get.”


I enjoy going for walks around the local area with other residents for Roy’s Magical Mystery Tour.


I’ve got attention to detail and it’s my mission that I can make every resident feel at home.