The Oaks

Hartrigg Oaks, Haxby Road, New Earswick, York YO32 4DY
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9.4 13 Reviews
  • The Oaks, York
The Oaks is the ideal place for older people who require care and support, but still want to maintain their independence and live a rich and fulfilling life.

Positioned in the centre of the popular Hartrigg Oaks retirement village, The Oaks forms an integral part of this community and is a stimulating and vibrant environment in which to live.
The accommodation includes a generous living area, en-suite facilities and a French door, opening onto a balcony or paved patio area.

Care and support is provided by a dedicated team on qualified nurses and carers, who are all employed by the Joseph Rowntree Housing Trust, which means you can be sure that you or your loved one is in safe hands.

Impressive communal facilities include: coffee shop, restaurant, library, IT facilities, arts and craft room, gym with spa pool, hair salon and guest room. Harrigg Oaks even has its own communal vehicle for shopping trips and excursions.

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Care Provided by The Oaks

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Leaf (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome. Please contact in advance to arrange.


    Resident's visitors are welcome at any time.


The Oaks Reviews (13)

9.4

The Oaks has a Review Score of 9.4 (9.400) out of 10, based on 10 reviews in the last 2 years. Over all time The Oaks has 13 reviews.

Overall Experience

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Date Published

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Review from A T (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been in The Oaks for two and a half years and it used to be a fantastic home. This year 2024, the staff have left in droves and staffing numbers have been cut so much that weekend cover is not acceptable. There is often agency staff on a weekend that do not know the needs or even the names
of the residents. Staff on a weekend are run ragged. Both of the ladies who did activities have left, residents are now spending day after day just sat in front of the TV with no interaction at all. My mother has declined as she has nothing to stimulate her. If I ask what the activity is that day, I am told that there isn't any, just the TV. The carers are fantastic. They work extremely hard and really do care about the residents but the management need to have a close look at how they are treating their excellent staff before any more leave and the residents suffer further.

Reply from Diane Atkinson, General and Registered Manager at The Oaks

Thank you for your feedback. We are very sorry to hear these concerns and are currently looking into these. All our staff are allocated activities and we have a full time Activity Co-ordinator currently on-boarding with us. We are extremely proud of all our staff who work extremely hard to ensure all our residents have the best quality care and support. Our staff are acknowledged individually and or as a Team through our Values and Thank You Schemes.


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Review from H S (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in The Oaks for two years having been a bungalow resident from the beginning. He has a comfortable room, with recently refurbished ensuite facilities. He has his own furniture and furnishings with makes it feel like home. He receives excellent, respectful and considerate care from the
hardworking, dedicated care staff whose workload only seems to increase. The facilities are good with activities for all the residents who wish to join in. Residents are able to access a small shop, hairdressers, health activity centre, library, workshop and coffee shop to meet up with the wider Hartrigg Oak community.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a positive review of your Dad's home and recognition of the care staff. We aim to ensure our residents feel safe and well cared for in a clean and homely environment and your kind review is encouraging - thank you.


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Review from Alison G (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in The Oaks for 18 months. It is evident that the current management team are determined to make changes to improve the quality of the lives of residents and where and when possible consider individual needs. THe permanent care staff do treat Mum with dignity and this caring
sensitive approach comes across and makes her feel cared for. They have a very demanding skilled job working with residents and relative and we very much appreciate all they do, often in difficult situations. I hope Joseph Rowntree Housing Trust do everything they can to retain sich quality of staff so they too are cared in the way they care for Mum.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your positive comments and recognition in relation to the commitment of both care staff and management - very much appreciated.


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Review from P G (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to The Oaks. The care provided to my mother in the last year of her life was fantastic.
The staff at The Oaks are professional, warm, friendly and made my mother feel most welcome.
During my mother's last few days, the whole family were supported with love and attention
to detail. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

I would like to thank you on behalf of the Oaks Nursing and care team for the kind and encouraging feedback. At the Oaks, we all strive to support individual wants, needs and wishes in a dignified way and provide care and comfort to loved ones. Your feedback is so helpful and positive for the service - thank you!


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Review from Abigail R (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Oaks for a month now and we could not be happier. She has settled in quickly and all the staff are incredibly kind and patient with her. She enjoys the meals, and there is a fantastic program of activities every day, which she enjoys joining in with. Her room is lovely, a good
size, and always immaculately clean. The grounds are also beautiful and we often enjoy a walk round the gardens or tea in the coffee shop. We feel extremely grateful that Mum is now living in such a lovely place and it has brought us great peace of mind to know she is being so well cared for and looked after. An absolute top-class example of a brilliant care home. Thank you.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for such a fantastic review and also sharing your experience. It can be an uncertain time for relatives when their loved ones move into a care home and we are pleased this has been a positive experience for both yourself and Mum. This review is encouraging and highlights how dedicated the staffing team are here at The Oaks - thank you, very much appreciated.


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Review from C P (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every aspect of The Oaks. My mother has been here for 8 months now and she continues to tell me how lucky she feels to be there. The staff are incredibly caring and patient with her, which is especially important for us as she has very high anxiety and a failing memory.
The staff are extremely attentive to her needs and do everything they can to make her feel comfortable and safe, but without patronising or infantilising her. Her room and ensuite are very comfortable and always immaculate. She has her own balcony and looks out over beautifully maintained gardens. There is a wide variety of activities on offer which she is always invited but never forced to join in with.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you so much for a very encouraging review and recognition of the commitment of the Oaks care team. Your feedback is much appreciated, as we strive to provide an inclusive environment based on choice, wishes, wants and needs of residents and families. We are pleased you are happy with the care provided and the setting - thank you.


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Review from L W (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is staying in the Oaks for a period of respite care after a short stay in the hospital - her second visit in the past year. Since the moment she arrived, she has been made to feel safe, loved, listened to and cared for - and assured that she can stay for as long as it takes. Knowing that she
can recover at her own pace and will be fully supported back into her own bungalow when the time comes gives her great peace of mind. Me too. I have spent a lot of time in the Oaks during my mother’s stay and have been struck and humbled pretty much daily by the dedication of the staff, from management to nurses to carers. What has also helped me, in particular, is being able to have a close dialogue with staff and management over my mother’s situation.

Reply from Alison Leaf, Registered Manager at The Oaks

Thank you for your very helpful and positive summary of your and your mother's experience of the overall care delivery provided by the team at the Oaks. We as a team strive to assist residents to set and achieve goals one step at a time whilst maximising independence. It is a very positive review for the team who all work together to provide consistent and holistic care and support - thank you.


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Review from R B (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of my relatives have lived in the Oaks over the years. My mother is currently living there. She and I are very happy with her care. The management is excellent, and the carers are outstanding professional compassionate people. The integration of the Oaks within the wider retirement community of
Hartrigg Oaks is a big plus, with shared facilities like a gym and restaurants, and many activities and services to take part in. My mother maintains great social contact within the community. Definitely recommended.

Reply from Alison Leaf, Registered Manager at The Oaks

Many thanks for your encouraging and very helpful review of the Oaks and wider Hartrigg Oaks facilities. The Oaks care team are passionate in terms of care delivery and ensuring residents are engaged socially. The team work hard to provide all aspects of care delivery in a person-centred way - your positive review will let them know just how appreciated they are - many thanks for such a positive review of the Oaks.


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Review from Royston S (Son-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home cannot be faulted. Even during/after Covid, the staff have worked continuously to provide a caring, loving and dignified experience. I would recommend Joseph Rowntree Housing Trus to anyone!

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Review from E J (Resident) published on 1 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility.

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Review from Rosemary C (Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into The Oaks in June 2017. My mother had been here for nearly 9 years and so I was confident that it was a happy, caring home where residents were secure. The Oaks is set in well maintained grounds edged by a small stream with a Rose Garden, exclusively for the use of The Oaks. A variety of
activities are arranged including singing, music-making and armchair exercises. An added attraction is the rest of the community - 152 bungalows with residents over 60 - which also has a large range of activities (including Art, Bridge, concerts, French conversation and singing) and a fully staffed Health Activity Centre available to residents of the Oaks and meals in the restaurant where all food is freshly cooked. During the Covid-19 pandemic, the staff have kept us safe, contact with relatives has been organised and regular visits allowed within government guidelines. The staff are always cheerful, caring and patient. I cannot recommend it highly enough.

Reply from Verity Hill, Deputy Care Home Manager at The Oaks

Thank you for your very recent review of The Oaks Care Home. You have written a very helpful summary of all that we offer our residents. We are proud of our staff and the energy and care they display everyday to our residents and the whole Hartrigg Oaks community.


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Review from Hilary S (Friend of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent activity facilitation for residents, which was maintained on an individual basis when residents were confined to their rooms during lockdown periods. Only one instance of resident dying with Covid, following outside admission, no transmission. Possibility to join residents from associated
bungalows for coffee or meal in restaurants. Aim for integrated living with active residents.

Reply from Mark Gillen, Registered Manager at The Oaks

Thank you so much for your kind review of The Oaks care home. We have done our best to ensure that our residents were and are still kept safe and fully engaged during the Covid pandemic.


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Review from John H (Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The gold standard of what a retirement home should be.
This home is unique - a mixture of active 55+ year olds and time needing more support. (Re The Oaks)
A community of 300 people. Many activities and facilities. A pleasure to be here.

Reply from Teresa Parker, Director at The Oaks

On behalf of Hartrigg Oaks, we would like to thank you for this great support to the staff team and kind comments. We will ensure it is passed on to everyone involved in working with our residents.


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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for The Oaks is calculated as follows: ( (78 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 118 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Oaks is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Oaks

What types of Care is The Oaks registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Oaks have?

There are 43 Single Rooms.

What are the Facilities & Services at The Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of York?

2.6 mile(s) as the crow flies, distance by road may be significantly further.