South Park Care Home

Gale Lane, Acomb, York YO24 3HX
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9.7 73 Reviews
  • South Park Care Home, York
South Park care home is situated in the Acomb area of York. This residential area has plenty of local amenities and is just a short bus ride from the centre of historic York. The home offers nursing care including elderly, respite, convalescence and palliative care. They specialise in dementia care, specifically for people with Alzheimer’s disease.

The home features modern, stylishly decorated lounge and dining areas, as well as an enclosed garden and central courtyard where residents can socialise or relax. The busy activities schedule takes into account residents’ preferences, cultural backgrounds and opportunities to try new things. The kitchen team prepare fresh, nutritious food and can cater to any dietary requirements.

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Care Provided by South Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vikki Hamblin (Registered Manager)
  • Admission Criteria
    • Separate environment for Dementia residents in Ebor House
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1982
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for South Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,695 – £1,727
    • Self-Funded Residential Dementia Care £1,913 – £1,948
    • Self-Funded Nursing Care £1,657 – £1,728
    • Self-Funded Nursing Dementia Care £1,934 – £1,949
    • RESPITE Self-Funded Residential Care £1,695 – £1,727
    • RESPITE Self-Funded Residential Dementia Care £1,913 – £1,948
    • RESPITE Self-Funded Nursing Care £1,930 – £1,962
    • RESPITE Self-Funded Nursing Dementia Care £2,148 – £2,183

  • Our Standard Fees exclude Hairdressing, Chiropody and Toiletries, these are available but are charged at an additional cost. Standard Fee rates include Personal Care, Meals and Snacks and Laundry Services. Although we do not charge an additional Top up Fee we do charge a additional room rate , which is included in the above fee rates.
  • (these prices are only a guideline, please contact South Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit at any time, however, they do ask that you observe protected mealtimes unless you are booked to share a mealtime with your loved one.


  • Parking

  • There is parking onsite.


South Park Care Home Reviews (73)

Total of 73, showing 1-20
9.7

South Park Care Home has a Review Score of 9.7 (9.667) out of 10, based on 26 reviews in the last 2 years. Over all time South Park Care Home has 73 reviews.

Overall Experience

  • 56
  • 16
  • 0
  • 1
  • 0

Date Published

73
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Review from A P (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a resident at South Park, I am very happy with all aspects of his care. My husband is very well looked after bu the team of carers, nurses, management and the behind-the-scences staff, eg cleaners, laundry, activities staff chefs, kitchen staff, maintenance man, etc.
My husband is treated
as an individual with respect, kindness and consideration. The staff are very hard-working, very polite and cheerful.
It is a great relief to be confident that my husband is in very safe hands, and in such a caring home. Thank you!

Reply from Vikki Hamblin, Home Manager at South Park Care Home

Thank you for your very kind words, which I will pass on to the Whole Team and also i would like to Thank you for taking the time to review the home. It means a lot


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Review from D P (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at South Park for just over 2 years. She has significant nursing needs and received excellent care from the staff who treated her with dignity and respect. All staff across all teams, including management, were friendly and welcoming and showed exceptional patience with my 89 year old father
with dementia who visited mum every day and whose condition deteriorated considerably over time. My only complaint would be around the fabric of the building which was dated and poorly maintained in places. Mum's room was in poor condition with peeling wallpaper, scuffed paintwork and the sink hanging off the wall all the time she was there. The home has 2 lifts but both were out of order at the same time on numerous occasions meaning my father could not visit due to his inability to climb the stairs to mum's first floor room, and mum could not attend activities as they were all held on the ground floor. It would definitely have improved her quality of life had these issues been addressed.

Reply from Honor Keatley, Group Business Development Director at South Park Care Home

Thank you so much for taking the time to share your experience. It's wonderful for team members to read what a difference they make, particularly in supporting your your father when he visited. I'm sorry the lift impacted his ability to visit. I have spoken with the Home Manager who I know did everything she could to speed up the repairs. The Home Manager explained to me the other points you raised and I'm sorry you feel these impacted your Mum. It is reassuring that you feel your Mum received excellent care from the team. We will be sure to share this with them. With best wishes, Honor, Business Development Director.


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Review from S B (Husband of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are appealing and well-maintained, and they have a wide range of facilities. There is a good range of activities for guests, appropriate to their needs. Food and drink needs are fully satisfied and the place has the highest food safety rating. The staff, however, are the best aspect, invariably
and without exception kind, caring helpful and all-round cheerful and smiling.

Reply from Vikki Hamblin, Home Manager at South Park Care Home

Thank you for your kind words. I will pass this onto the staff team.


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Review from D W (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and work very hard, all have time for a chat and make you feel like one of their family. There was a lot of entertainment in the lead up to Christmas and every resident got a Christmas present from the home and also a gift from Father Christmas. My husband is bed bound most
of the time but the staff try to involve him in activities sometimes on a one to one basis. They also help him with his meals as he can't feed himself. I appreciate what they do for him.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for taking the time to review the home and for your comments, it is our privilege to take care of your husband.


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Review from Martin F (Partner of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been here for 5 weeks and has received fabulous care and assistance with all here needs. I would not hesitate in giving this care home an excellent rating.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you very much for your kind words. I will pass this on to the staff.


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Review from Marilyn S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the love and care show to my mother over the last 3 years she has been here. Definitely no complaints.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for your kind recognition. I will pass this on to the team.


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Review from Brenda B (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff to be very professional and they all have time to speak to me if I need any advice. My mother is very happy and settled at South Park Care Home. She has dementia and requires every aspect of her day. She is very happy with the staff and she thinks of them as family. They are very
kind to her. Some of the facilities are a little tired but adequate.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for your kind words, we are very pleased your mother has settled with us. We continue to work and improve on all aspects of the home.


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Review from R K (Relative of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, felt like part of the family, will miss them all.

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Review from J D (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased I chose this nursing home for my mum. Couldn't wish for more caring and efficient staff, all across the board. Can't speak highly enough of the home. Thank you.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for your kind words.


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Review from Kim B (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into South Park Care home in Feb 2024. She wasn't the easiest of people to deal with due to Dementia and her strong character, but the staff showed patience and kindness towards her and she has now got a good relationship with them. Unfortunately, she no longer recognises me, so this is very
reassuring. The staff always had time to talk to Dad (92 years of age) and me when we visited. In May Dad started to get forgetful and ended up in hospital for 2 months where he was diagnosed with Dementia too. We managed to get him into South Park on a temporary stay, but thanks to the staff working hard behind the scenes he is now there permanently. This is a great comfort to our family knowing that Mum and Dad are still together after 69 years. I cannot thank the Staff at South Park enough for their patience with Mum, their time helping Dad settle in and going out of their way to keep Mum and Dad together.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you for taking the time to write such a lovely review, it is very much appreciated by all the team.


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Review from D H (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy in the care home having been a resident for nearly 4 years. The carers are kind, caring and meticulous in reporting medical changes. They also respond to any concerns I may have. The nursing staff are quick to respond to issues and are prompt in contacting me regarding
any actions they take (calling on GP or community nurses. On a general note, there are regular activities for the ambulant wheelchair residents. There are many bedbound ones who I would like to see more engagement with. This one-to-one would obviously require more staff time. More hairdressing, nail painting and music playing would be appreciated for example.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for your kind words.


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Review from June W (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care, love them all.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for you're kind words.


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Review from Sharron M (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in South Park for 15 months, during this time all staff (clinical and management) have remained supportive in offering the best care to my mum, also to family. Always approachable even at the busiest of times of the day. I have nothing but praise for high level of care given to Mum. The
only minor flaw with South Park is that the bedrooms could do with updating.

Reply from VIKKI HAMBLIN, Home Manager at South Park Care Home

Thank you so much for taking the time to complete the review and for you're kind words. I will discuss the points you have raised with the appropriate department.


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Review from L D (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous place! The staff were so kind, caring, and compassionate, not just to my dad but to all of us as family members.
Dad was so well looked after in the short time he was with them, which helped us massively as a family. A great place with the most amazing team!

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Review from Ann S (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly and most helpful, both to my stepdaughter and myself while caring for her father and my husband. Thank you all sincerely.

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Review from Stephen C (Cousin of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after by friendly staff.

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Review from H M (Son-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was treated with care and dignity during his stay. He was a proud man who liked his privacy - his room was ideal for this as it was at the end of a short corridor, and he liked to have his door closed.
The staff were helpful and informative.
The family recommend this care home with
no hesitation.
Visitors welcome any time.

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Review from Janet D (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially Dad came for respite and stayed on. The first thing I noticed was how spotless the home is. Any staff you come across whether they are cleaning, cooking, sorting laundry, completing admin, organising activities, part of the care team or management are friendly and warm.
The staff who care
for my dad on the Jorvik unit are excellent. They are very busy, but will always make time to listen to any concerns or worries; they go out of their way to help Dad live his best life every day. He is actively encouraged to join in activities, which makes him feel like a valued member of the home. They notice if he is feeling down or ill or just in need of reassurance.
When I'm at work I now have peace of mind he is safe, but also the trust that staff will ring and update me if there are any concerns. Staff cope admirably with challenges and no matter how my dad presents, they treat him with unconditional respect, compassion and good humour.

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Review from Cindy B (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is being very well cared for. The staff are so patient and compassionate. The process was very simple, which took a lot of strain off myself and my partner.

Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for your feedback; I will pass your comments on to the team.


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Review from Jennifer R (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent during my father's last six months of his life. They showed great kindness toward him and nothing was too much trouble. The staff are a credit to the care home. He was treated with care and dignity and our family are most grateful.

Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you so much for your kind words and lovely feedback. I will pass your comments to the team.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for South Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for South Park Care Home is calculated as follows: ( (226 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 309 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Vikki

Vikki Hamblin

Job Title: Registered Manager

Joined: 2014

I am Vikki Hamblin, Registered Home Manager. I have been a Registered Nurse for over 40 years and in a management role for over 30 years, seeing and actioning many changes to care over those years.
My passion is and always has been focused on the care of the elderly and the care of residents living with a cognitive impairment .
My second passion is my family and the time I get to spend with them is very important to me.


Singhu

Singhu Jose

Job Title: Deputy Manager and Clinical Clead

Joined: 2012

I am Sindhu Jose, Deputy Manager at South Park Care Centre, York.
By profession I am a Registered Nurse originally graduated from India. I moved to the UK in 2004 and played various roles in the care sector.


I am passionate about providing high quality person centred care to all our residents. I work closely with our dedicated staff and management team to ensure that every resident receives respect, dignity and support they deserve.


Tracy

Tracy Hatfield

Job Title: Administrator

Joined: 2000

I am Tracy Hatfield, Home Administrator, I have been working at South Park for 25 years.
I enjoy working with the elderly, giving them the respect and dignity they all deserve and enjoy listening to their life history.
In my spare time I enjoy spending time with my grandchildren and family, reading and dancing.


Liam

Liam Morrison

Job Title: Head of Maintenance

Joined: 2013

I am Liam Morrison, Home Maintenance Officer.
I have been working in maintenance for 25 years and Head of Maintenance at South Park for 10 years.
I have 3 sons and in my spare time I coach my youngest son’s football team.


Caroline

Caroline Richardson

Job Title: Housekeeper

Joined: 2011

I am Caroline Richardson, Housekeeper and Infection Prevention and Control Lead.
I have been working at South Park for 15 years, becoming the Housekeeper 10 years ago.
I also do decorating in the home for residents rooms and take on activities when needed.
In my spare time I enjoy eating out and going on holiday.


Christian

Christian Waite

Job Title: Activities Co-ordinator

Joined: 2022

I am Christian Waite, I have been working at South Park for 3 years as the Activities Co-Ordinator and love doing what I do. I get to spend time with so many interesting people, with so many incredible stories to tell about the lives they have lead and the city we all love. I leave this building with a smile on my face every afternoon knowing we have made a difference to someone’s day no matter how big or small that may have been.
When I am not at work you will find me walking my dog Frank on the moor. I am a fan of football, video games ,history and music so I have always got plenty to talk about.


Frequently Asked Questions about South Park Care Home

What types of Care is South Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Park Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does South Park Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at South Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Park Care Home to the centre of York?

1.8 mile(s) as the crow flies, distance by road may be significantly further.