Review from M P (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Meadowbeck feels like a family. Every member of staff from carers to maintenance and kitchen staff knows and treats the residents with respect and compassion. Residents are looked after not only in terms of their physical needs but also their whole well-being. There are varied and well-planned activities

daily and family and friends are made to feel welcome to join in. Residents are sometimes taken out for trips to coffee mornings or garden centres and even linked with the local toddler group.
Any issues or concerns have been dealt with quickly and professionally, giving me confidence that Mum is receiving the right care.
I have no hesitation in recommending Meadowbeck and I am happy to call it Mum's home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Anthony G (Brother of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience

Having visited my sister several times, the ambience, social interactions, and every aspect of the care is compassionate.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Peter L (Son of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience

My mother was a resident at Meadowbeck from October 2022 until she passed away on May 27th 2023, during her relatively short stay she was treated with the utmost care, dignity and respect by every single member of staff we had the pleasure and honour of getting to know. When she went upstairs onto the

Memory Lane, dementia wing, her care was absolutely exemplary and she forged some lovely relationships with the dedicated carers who went above and beyond what we expected and we are forever in their debt.
I have no hesitation in recommending Meadowbeck to anyone looking to help loved ones requiring respite or residential care, the whole experience, certainly in my mum's case was “world class”.
Thank you Meadowbeck.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Meadowbeck Care Home

Sorry for your loss and for taking the time for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J R (Niece of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

The staff are friendly, considerate and caring. Residents' birthdays are celebrated with a lovely cake. The events are very good, The Coronation was celebrated really well and the resident's families were invited. It was well organised and lovely food and drink laid on.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Josephine R (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My mother was a resident at The Meadowbeck Care Home for over 2 years till she passed away in August 2022. At the time she appeared to be treated with kindness and dignity. Her family were always welcome and greeted enthusiastically even during the pandemic. Our views were listened to sympathetically

and my mother's end-of-life wishes were fully respected and endorsed. They handled her move from another Barchester home and a member of staff accompanied her to her grandson's wedding which gave her great joy. I can only thank the staff for all they did and the peace of mind they gave me in my mother's final years. I am writing this review as care decisions are very difficult to take and I felt the manager and the team had my mother's best interests at heart.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Meadowbeck Care Home

Our condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J B (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

We couldn't be happier with the care provided to Mum at Meadowbeck. The staff are outstanding. Mum has settled well and has a comfortable room, which is clean. The activities at Meadowbeck are brilliant and as a family, we love joining in. Nothing is too much trouble. It was difficult making the decision

that mum needed nursing care, but it has been made so much easier by all at Meadowbeck.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lynne A (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Mum has been very well looked after by all the staff at Meadowbeck.
The activities lady is very loved by mum, she never fails to make Mum smile.
She was amazing support at Mum's 90th Birthday party we had in the restaurant on 3/7/22.
We are a very large family and there is always time to listen if

we have worries.
If I ever need this care I would happily go to Meadowbeck
Thank you all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J W (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience

My mum is looked after by wonderful caring affectionate considerate people. When she was in hospital after breaking her hip she passed comments that she was so pleased to be back home as it was very unhomely where she had been. One of the staff members knows how much she enjoys a KFC so when they have

some for their tea takes mum a piece, where else would you find this kindness. They are amazing people I can never thank them enough for how they care for my mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Dawn G (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at Meadowbeck for 5 years. Throughout this time management and staff have done a fantastic job looking after Mum. Covid has been very challenging for everybody and the Meadowbeck team have been exemplary the whole time. A very big thank you to you all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from E L (Wife of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience

We would recommend The Meadowbeck Care Home to anyone. They looked after my husband with dignity. Excellent food, facilities and activities. Very clean. Excellent security. I had no worries about leaving him after my visits.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S E (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

I have a pleasant room. I like the staff and I can't complain about the food as I can choose from the menu at each mealtime. I like the bay window and the tree outside.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Chris R (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience

I cannot praise the staff highly enough for the care of my mother. She moved to them last July when her previous care home closed down. They are very friendly and keep in touch with us on information about Mothers care. They are always prepared to go the extra mile to make her stay enjoyable.
My son

got married last year last September and they organised the transport for her and a carer to come with her to the wedding which made it an extra special day.
I would not hesitate to recommend Meadowbeck Care Home to anyone who is looking to place a family member in a home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Louise B (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

Choosing a care home is no easy task, especially in recent times. We had looked round many previously. That’s why when the time came we had a good idea of what we were looking for. Decisions can be emotional and extremely tough. Meadowbeck had that warm friendly approach from staff, feeling like home.

Mum had done really well in her own home with live-in care. After a brave battle, her health deteriorated and she needed nursing care. The whole team at Meadowbeck went above and beyond during extremely difficult times for everyone, to make sure she was well cared for. We can’t thank them all enough and praise the hard work they do daily.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Linda W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience

The service in the home is absolutely perfect. We couldn't have had more care and attention if we had tried to care for mum ourselves. Not only do the staff try so hard to meet the resident's needs, but they also invest a great deal of time in the family. My mum was at peace when she settled in with

people who genuinely knew how to deal with dementia. Not many people truly do if they are honest.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review and we are pleased that your Mother has settled and the reassurances it provides as a family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D N (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience

After a rocky start, due to the old manager, a rude and abrupt lady, I am so pleased with her replacement. You finally have the right person in charge. She is thoughtful, attentive, and goes out of her way to listen and do all she can in all related problems as and when they occur. Another mention to

the sister and amazing carers. Thank you. You have all coped so well with the difficult times of late.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sarah B (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience

My mum was unfortunately only a short while at Meadowbeck but during what was extremely difficult circumstances due to the Coronavirus situation she was fantastically well cared for. When she died the staff were extremely professional in their handling of the situation and could not have been more caring

and respectful. Our only regret was that she didn’t have more time there as we know she would have been very well looked after. A loving, caring environment with wonderful staff. Thank you for all you did for my mum and our family.

Reply from Rebekka Richardson, Home Manager at Barchester Meadowbeck Care Home

Thank you for your lovely review and kind words.
I will ensure this is passed on to the staff at Meadowbeck.

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Review from Dominic G (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

My mother moved into Memory Lane in June 2019 when it became too challenging for her to continue to live with my father.
Meadowbank is located conveniently close for visits from my father, my family and other relatives. There are several communal areas and a large garden, which were important considerations

for us, and provides plenty of opportunities to move about. In the beginning, my mother took quite a long time to settle in and due to pre-existing difficulties with eating seemed to be declining.
However, it was clear from the start that all of the staff at Meadowbeck would do everything that they could to get Mum settled in, find a routine, review medication, check on her regularly and find a solution to her eating. Mum's weight seems to have stabilised; she moves about quite a lot and is happy and settled.
Since the Covid-19 lockdown we have not been able to visit, but the staff have been absolutely fantastic and are always happy to let us know how Mum is doing.
Thank you.

Reply from Rebekka Richardson, General Manager at Barchester Meadowbeck Care Home

Thank you very much for your kind words. I will pass this lovely review onto the team here at Meadowbeck.

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Review from H L (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother had been admitted only four weeks earlier and it was quickly established that she would need nursing and end of life care. During this time she was treated exceptionally well in all areas. I cannot praise the wonderful staff here highly enough for keeping Mum clean and comfortable. Sadly she

died peacefully in her sleep, yet in quiet and comfortable surroundings. Thank you Meadowbeck, you are all lovely people.

Reply from Rebekka Richardson, Administrator at Barchester Meadowbeck Care Home

Thank you for your kind words. I will ensure your lovely review is passed back to the team at Meadowbeck.

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Review from Paul C (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

My Mum moved into Meadowbeck in October 2019 after a stay in hospital caused by her dementia. She was underweight, not eating, wandering miles each day, and continuously agitated. Quite frankly I didn't think she would be with us for very long, but the care provided for her at Meadowbeck has turned

things around completely. She is now absolutely thriving. Her weight has increased, she is content, and best of all she is happy.
The entire team are all fantastic and nothing is too much trouble. There are particular individuals on both the nursing and management teams who have been instrumental in making my Mums life so much better - which in turn has made life easier for all of her family.
The rooms are lovely, and families are encouraged to make them "personal" with photos etc.
So to summarise, my mum is now genuinely being "cared for".

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for taking the time to review us, we value all feedback as this helps us to continue to improve our services where required. Thank you for your positive comments regarding the care provision at Meadowbeck and the care and respect shown to your Mother during this time, I shall pass on your feedback to the team. Thank you.

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Review from Lynne T (Next of Kin) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Very friendly staff who looked after our family friend. Nothing was too much trouble. The room was kept nice, clean and homely. The meals are varied and appetising. Lots of activities to attend and/or take part in. No one need feel lonely. We were able to visit at any time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Barchester Meadowbeck Care Home

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