Review from Julie (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience

I was very anxious when we made our decision to move mum into care but she has flourished since being at Meadowbeck. She's up on Memory Lane where the carers are wonderful with her and she obviously feels very relaxed with them too. Mum's the happiest I've seen her in a very long while, she's eating

all her meals, whereas before she moved in she merely played with her food. I can't wish for more for her. It's perfect for a dementia patient.

Reply from Dannie Tsoneva, Manager at Barchester Meadowbeck Care Home

Thank you so much for taking the time to review our home. Your feedback is very important to us and helps us to improve the service!

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Review from M W (Friend of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Meadowbank was recommended to me by a carer who visited my friend. I was shown around the home in October and felt the atmosphere and calm environment would be very suitable for my friend. He was subsequently sent from the hospital to Meadowbank and has settled in really well. We particularly like the

small lounge areas and the quiet buzzers and lack of 'chatter'.

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Review from L G (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff are always professional, helpful and friendly. Residents are looked after and cared for in the appropriate way to their individual needs. Activities and events are plenty with lots of varied events for resident and also family to attend.

Reply from Dannie Tsoneva, Manager at Barchester Meadowbeck Care Home

Thank you so much for taking the time to review our home. Your feedback is very important to us all.

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Review from Gillian B (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

My Mum went into Meadowbeck in a poorly condition, for end of life care. She blossomed under their care and was happier than she had been for many months. The carers/staff were absolutely wonderful. I had been trying to care for Mum at home and her being looked after so wonderfully in Meadowbeck transformed

both our lives. We had two wonderful months with Mum before she died and we were able to be with her when she died. The staff are truly lovely caring people. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Meadowbeck Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It's lovely to hear how the move enhanced both of your lives at such a difficult time. I will pass on your feedback to the team.

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Review from Joyce T (Cousin of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

What a lovely place. Nice atmosphere - pleasant manager. Staff friendly and helpful. Great aromas coming from the kitchen at mealtimes. My cousin obviously receiving the 24 hour care he needs. His room is clean and very pleasant. Can't fault anything. Keep up your wonderful work.

Reply from Dannie Tsoneva, Manager at Barchester Meadowbeck Care Home

Thank you so much for taking the time to review our Home!
Your feedback is very important to all of us at Meadowbeck.

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Review from Ann Patricia T (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother died on 3rd March 2019. She entered The Meadowbeck Care Home on the 17th August 2018. The Meadowbeck is a friendly, caring home. The staff are wonderful.
They treated my mother with kindness, care, dignity and understanding.
I could not wish for a better place or better staff. I cannot

thank them enough.

Reply from Dannie Tsoneva, Manager at Barchester Meadowbeck Care Home

Thank you so much for taking the time to review our Home. Your feedback is greatly appreciated.

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Review from Jill F (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

All aspects of care given to my father have surpassed my expectations. I was very nervous about handing my father over for others to care for but I am now very relieved and reassured.

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Review from Ann B (Wife of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience

My husband stayed at Meadowbeck for four days, as I went to Leicester to attend my daughter's wedding. He suffers from Parkinsons and Dementia. He was invited previously for a one day, taster day, which he enjoyed and also prepared him for his stay. I have found all the staff extremely friendly and

obliging and very efficient in their work. David was well cared for during his stay, had his tablets at the times I had asked, and all in all, he had a very satisfactory stay. I will definitely hope that he will be able to stay again in 2019 if the need arises. Thank you.

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Review from Stacey B (Granddaughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

Lovely home, all residents seem very happy and content.

Staff go out of there way to help people.

Very accommodating for children that visit.

Management lovely.

Gardens are also lovely.

Reply from Dannie Tsoneva, Manager at Barchester Meadowbeck Care Home

Thank you so much, for taking the time to review our home! Your kind words mean a lot to all of us.

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Review from Debbie K (Sister of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience

I last did a review in September '17, although my brother has been in since November 2015. I still say that the staff are exceptional and the ones I come in contact with go above and beyond the call of duty but I will say that the home is very understaffed.
Some rooms have undergone a 'Wow' Factor

as well as the communal areas, this has been a great improvement. There have also been little extras taking place since a new manager has been appointed, just to name a few - A birthday list of residents, take away nights and afternoon teas and hopefully, little extras for the residents will continue.

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Review from L H (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience

Dad was admitted with dementia and nursing care. Downstairs modernised and beautiful, upstairs facilities good but not equal to downstairs. Established staff excellent, new staff did not particularly understand dementia so maybe more training before going on the unit, albeit all personalities lovely

and caring and accommodating. More one to one care was sometimes needed, eg. more staff.
Overall I would recommend this home. Felt happy leaving my father here as he was not safe at home. Many thanks, and your care was very much appreciated.

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Review from Jean R (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

Moved here from the hospital having heard very good reports from friends and residents who live here.

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Review from Brian M (Son of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience

I highly recommend this care home. The members of staff are caring, warm, professional and were excellent at keeping us informed. My mother had some specific care needs including dementia and we were delighted and comforted at how well she was looked after from arrival until her passing away. The family

are so pleased we chose Barchester The Meadowbeck Care Home and on our regular visits, it was so good to witness the high-quality care.

Reply from Christine Matthews, manager at Barchester Meadowbeck Care Home

We thank Mr Melia for his positive comments and sharing his experience of Meadowbeck.

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Review from Ann W (Friend of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

The care received was first class - the resident was treated with dignity, respect and good humour. The care given by each individual was above and beyond the call of duty.

All visitors were welcomed and hospitality was available at all times.

This care home is an excellent example of good quality

care and sincere thanks to everyone.

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Review from Lorraine L (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

My mum is in the dementia unit, there seems to be new staff/agency staff which I don't think is particularly helpful to dementia sufferers as they like familiarity.

On a few occasions recently, mum hasn't had any drinks on her table which is a worry. I quite often have to go and fill her jug up.

There is also not much social space in the dementia unit.

Overall, the home is really nice and I know mum is better looked after in The Meadowbeck than at home, but I do think some staff could try harder.

Reply from Christine Matthews, Manager at Barchester Meadowbeck Care Home

Our staffing team has recently increased, new staff do need time to settle in and get to know residents, agency staff used are usually familiar to home and supported by home staff. Plans are in place to extend facilities and add an extra lounge diner to our Memory lane. We will have news on this very soon.

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Review from P L (Nephew of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

The home is very clean and well presented and all areas downstairs are clean and tidy.

Staff appear to be very willing to help on occasions where there have been small issues with washing and care.
As my uncle is 95 and not very technical, so staff are very willing and supportive with turning on

the TV for sport channels.

Activities appear to be good and uncle went out to a garden centre and appeared to enjoy his afternoon trip.

Reply from Christine Matthews, Manager at Barchester Meadowbeck Care Home

It is always good to hear views of visitors to our service. Manager is always happy to discuss any concerns on an individual basis

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Review from G C (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

Staff very good and caring.
Also willing to help when required.
Room always kept clean.
Events are always there for the residents.

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Review from Liz P (Relative of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

It was nice to be part of the gardening group and mix with the other residents and staff seeing how they mixed in together and shared help - it was very interesting.

The staff were really great with the residents, so patient and caring. I've been present on other occasions and there's always plenty

going on. I don't know where they get all their ideas from (everyone welcomed the tea/coffee break after the potting up had finished).

My relative is upstairs on the dementia wing and the staff team are great, always so friendly and helpful - nothing is too much trouble for them. I find all the staff at the home wonderful eg clerical staff. All the staff team are stars ****.

Reply from Chsritine Matthews, Manager at Barchester Meadowbeck Care Home

It is great to hear the teamwork at Meadowbeck has been effective and recognised.

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Review from B P (Friend of Resident) published on 15 September 2017
Submitted via Website • Report

Overall Experience

I can't believe how smooth the process of getting our family member into The Meadowbeck was and getting him settled. The staff have all been brilliant, so easy to approach about anything whatever time of day it is.

I attended a group which was attended by my family friend and several other residents.

I joined in and enjoyed it, it was nice to see how others joined in also. The staff really shone on ideas and experience within the group offering help when needed. I have since been involved and seen it all again.

Keep up the good work Meadowbeck. What a nice friendly place to live, I viewed several places, and was so pleased when we were offered The Meadowbeck.

Reply from Christine matthews, manager at Barchester Meadowbeck Care Home

Thank you for sharing your experience it is appreciated by staff.

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Review from Lynn T (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience

My dad was having end of life care. The staff do an amazing job and looked after him very well in difficult circumstances. They were very welcoming to all the family, the home itself is more like a hotel than a care home.

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Barchester Meadowbeck Care Home

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