Abbeymoor Neurological Care Centre

Crowley Road, Off Market Lane, Swalwell, Newcastle upon Tyne NE16 3HD
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3.3 7 Reviews
  • Abbeymoor Neurological Care Centre, Newcastle upon Tyne
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Care Provided by Abbeymoor Neurological Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Watson (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Abbeymoor Neurological Care Centre Reviews (7)

3.3

Abbeymoor Neurological Care Centre has a Review Score of 3.3 (3.333) out of 10, based on 1 reviews in the last 2 years. Over all time Abbeymoor Neurological Care Centre has 7 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 1

Date Published

7
0
1
1
6

Review from L D (Respite Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm so sorry to say this but I'm not happy with this place because it has a lot of negative people in this place that are very rude and mean and disgusting to me because they don't like me because I tell them to do their jobs properly so they don't like me for saying that. They should try to work for
their money but they are very very rude to me and I'm not happy about that and the only few people that are really nice to me and other residents are the manager who is very very kind and very nice to me and other residents in this place but there are many horrible staff members who are pure evil in this place and the one of them is a carer who is a very bad person to be in this place and she is very very evil in this place and she's the worst person in this place and she's kind of forcing me to kill myself because she doesn't like to do her job properly and I don't like that kind of attitude.

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Review from Brenda H (Ex Family Member) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Abbeymoor over many years and welcomed by all staff every time. If I had reasons to speak about any questions, they are dealt with by management straight away.

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Review from Janet M (Sister of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Abbeymoor for over 13 years and she herself and the family were very happy with everything that they provided. Nothing was too much trouble to them. She was provided with love and care from all of the nursing staff and carers. Couldn't recommend them highly enough.

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Review from David C (Brother of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Abbeymoor for 7 years. During this time the care provided has been excellent we could not have asked for more. The Covid outbreak has been managed in a very professional manner and no cases were reported for residents. I cannot speak highly enough of the manager and
her staff for their professionalism at all times.

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Review from Ian D (Resident) assisted by family/friend published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, I find staff friendly, helpful and efficient. The room I am in is quite satisfactory for my needs. I am as warm and as comfortable as I wish. Being encouraged to assist and pursue my varying interests in art, by providing themed items for various activities throughout the home of Abbeymoor.

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Review from Alan B (Husband of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The great thing about Abbeymoor is the friendly, caring and knowledgeable staff in all departments. My wife is never compromised or made to feel uncomfortable and as there is not a large turn over of staff, the residents have a good rapport with the staff and become good friends.
Rooms and corridors
are always clean, tidy and smell fresh.
Food generally is good, there are brilliant activities (plenty of parties, BBQ's, etc.) and lots of handicrafts. The management at Abbeymoor are very approachable and if any small problems arise they are dealt with efficiently. I would always recommend Abbeymoor to anyone and I wouldn't want my wife to be in any other care home than Abbeymoor.
Thank you.

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Review from Chris S (Nephew of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been a resident since September 2017, and the standard of care is excellent. He is cared for by staff that are very friendly, caring and welcoming. Always lots of activities. My uncle always looks neat, tidy, content and comfortable. Couldn’t ask for better care/nursing. Thank you.

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Current Review Score: 3.3 (3.333)

Overview of Review Score

The Review Score of 3.3 (3.333) out of 10 for Abbeymoor Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.333 for Abbeymoor Neurological Care Centre is calculated as follows: ( (5 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 12 Ratings = 3.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Abbeymoor Neurological Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 0 Positive Reviews ÷ 7.2 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Abbeymoor Neurological Care Centre

What types of Care is Abbeymoor Neurological Care Centre registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeymoor Neurological Care Centre provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Abbeymoor Neurological Care Centre have?

There are 36 Single Rooms.

What are the Facilities & Services at Abbeymoor Neurological Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeymoor Neurological Care Centre to the centre of Newcastle upon Tyne?

2.8 mile(s) as the crow flies, distance by road may be significantly further.