Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 70 Reviews
  • Aspen Court, Gateshead
Aspen Court Care Home, in Gateshead, offers a versatile residential and nursing care service, for those with physical frailties or people recovering from operation, illness or injury.

The home is located conveniently close to public transport, in easy reach of large shopping complexes and Newcastle city centre, with independent living encouraged by its expert care team.

All residents have their personal needs looked after whilst enjoying a comfortable interior, with many complementary therapies on offer and health services easily sourced.

Please be aware that the age range listed is just a guide, and individuals will be assessed depending on their care needs.

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Care Provided by Aspen Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leigh Brown (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Aspen Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Aspen Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aspen Court Reviews (70)

Total of 70, showing 1-20
9.9

Aspen Court has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years. Over all time Aspen Court has 70 reviews.

Overall Experience

  • 54
  • 13
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Review from Simon K (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour .
I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to
be exemplary.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your positive feedback we appreciate all feedback back from families


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Review from J F (Stepdaughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.

Reply from Leigh Brown, Manager at Aspen Court

Thank You for your reply we appreciate all feedback


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Review from D C (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Court came highly recommended before Mam became a resident.
The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any
concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, it is a pleasure to look after all residents in Aspen Court.


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Review from P F (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here
cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we appreciate all feedback from families.


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Review from Naftoli L (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay in Aspen Court was spectacular.
The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well.
Furthermore, the staff went out of their way to accommodate myself and my sister's cultural
needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it.
Her medicines were always looked after and they never ran out.
They were on top of her health issues (myriad ones) at all times.
We felt my mum was safe even when we were not around and had full confidence in the care and the carers.
My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home!
Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all the feedback we receive from families.


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Review from F B (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect.
Her religious and cultural needs as well as those of visiting family members were accommodated
with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat.
I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience!
We will remain forever grateful for all that they have done for us!

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we are so grateful for all feedback.


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Review from T P (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better place for my mam in her last few months. The care she got was outstanding I was nervous about her going into care but my worries soon vanished my mam had a great bond with some of the staff but she did love them all. I visited her every day at different times and
the staff was there for her it put my mind at ease when I couldn't get in I knew she was taken care of. The staff were lovely to me as well as my mam and for that, I am very grateful.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for the lovely feedback we appreciate all feedback.


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Review from Hayley C (Granddaughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma spent her last few months in this care home. The staff were amazing. She built up lovely relationships with a few of them. They all treated her with dignity, kept us all informed of any treatments and they could not be faulted. When my grandma passed away they were all there for support and
were genuinely upset.
I would highly recommend this care home.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we aim to look after all residents to a very high standard.


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Review from A D (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident on all three floors of Aspen Court and I have to say he's had exceptional care everywhere he has been. All members of the team treat him like one of their own. I wouldn't hesitate to recommend Aspen Court to anyone looking for care for their families. A lovely place to be.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we all strive to give an excellent standard of care everyone deserves.


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Review from Sue L (Daughter-in-law of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff day and night and staff nurses hairdresser and chiropody team did a brilliant job looking after Mam, helping her to eat, drink, wash, dress, and keep her nice and comfortable in the last few months of her life during palliative care and end of life care.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we try to look after all residents to a very high standard.


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Review from Audrey L (Sister of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were absolutely marvellous. They couldn't do enough for my sister whilst in their care. They made her feel safe and comfortable in all respects. She loved being in the home for the short while she was there. My sincere thank you for everyone at Aspen Court.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much I will pass on your lovely feedback to all the staff.


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Review from L B (Wife of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, could not do enough for me and my family to celebrate mine and my husband's 60th wedding anniversary. They also look after my husband with care and dignity. They always make you welcome when my family and I go to visit him, they are really nice.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review my staff really appreciate your lovely comments.


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Review from Steve D (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Aspen Court Care Home from December 2023 until she passed away in January 2024 and I could not have wished for a better place for her. The home itself is clean and modern and the staff are always cleaning to keep it as pristine as possible.
The staff were very open, welcoming, and
friendly. They showed us all the facilities and made sure we were comfortable ourselves.
Even though my mother was bedridden throughout her stay, the team did everything they could to make her comfortable and happy. Nothing was ever too much trouble for them.
There simply aren't any negatives to Aspen Court and I couldn't recommend it enough.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback I am so happy you and your family were happy with the care your mam received.


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Review from Claire F (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was in Aspen Court from January to November 2023. Throughout her time there, she was safe, clean, well-fed and treated with nothing but dignity and kindness by all members of staff. The environment is clean and pleasant and the staff, in particular, are wonderful, kind, caring and professional.
We are so happy that we chose Aspen as her final home because we had complete faith she was well cared for.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review as a team we strive to deliver excellent care with dignity and respect.


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Review from Sarah D (Daughter-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived the staff at Aspen Court were amazing, for the first time in what seemed like forever we were finally at ease with the care of our relative. Nothing is ever a problem or inconvenience, care and compassion is at the heart of everything they do and we can’t thank them enough
for everything.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, as a team we strive to support our residents and families to a high standard and we appreciate your lovely feedback.


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Review from R M (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mam was living at Aspen Court, she was very well cared for. Every member of staff was always warm and welcoming and nothing was too much trouble. The rooms are nicely furnished, spacious, clean and comfortable.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely reveiw, wishing you all lots of love.


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Review from J M (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Aspen Court Care Home from February 2023 until she passed away in September 2023. Although bedridden the whole period, she always looked comfortable every time the family visited. The care home is exceptionally clean and seems to have a relaxed and friendly atmosphere. The staff were
professional, caring, compassionate, approachable and always readily available to speak to for information regarding my mother. I can't thank them enough for the quality care they gave my mother.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, myself and my staff always welcome feedback.


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Review from Clare H (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service and level of care in Aspen Court. My dad had been in and out of hospital for weeks before being admitted, initially just for an assessment, now he is so settled, calm and content and we’re delighted to have secured a long-term placement for him.
The facilities, staff, and more
importantly, the atmosphere is lovely.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback very much appreciated.


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Review from Doreen D (Partner of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner passed away in July after spending 2andhalf years in Aspen Court. P would like to thank all the staff from domestic up to management for the caregiving to him while he was there. Especially during his last few weeks, the care, respect and dedication you gave him was second to none. Thank
you all once again from the bottom of my heart.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all your feedback. He was a special resident to all the staff and of course, you're missed coming in every day. His bench is in the garden with his name on.


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Review from Julia G (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away following complex physical and mental issues while under the care of Aspen Court. The nursing staff were amazing in supporting my dad through this and subsequently in talking with family members. Critically, the nursing staff did their very best for him in his last hour, showing compassion,
kindness and excellence of care, ensuring her was treated with dignity and was not alone. Thank you from all of his family for this kind support.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, we appreciate all feedback.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Aspen Court is calculated as follows: ( (217 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Aspen Court

What types of Care is Aspen Court registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aspen Court provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Aspen Court have?

There are 63 Single Rooms.

What are the Facilities & Services at Aspen Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aspen Court to the centre of Gateshead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.