Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 70 Reviews
  • Aspen Court, Gateshead
Aspen Court Care Home, in Gateshead, offers a versatile residential and nursing care service, for those with physical frailties or people recovering from operation, illness or injury.

The home is located conveniently close to public transport, in easy reach of large shopping complexes and Newcastle city centre, with independent living encouraged by its expert care team.

All residents have their personal needs looked after whilst enjoying a comfortable interior, with many complementary therapies on offer and health services easily sourced.

Please be aware that the age range listed is just a guide, and individuals will be assessed depending on their care needs.

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Care Provided by Aspen Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leigh Brown (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Aspen Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Aspen Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aspen Court Reviews (70)

Total of 70, showing 21-40
9.9

Aspen Court has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years. Over all time Aspen Court has 70 reviews.

Overall Experience

  • 54
  • 13
  • 1
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  • 1

Date Published

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Review from Ian G (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident from February to June 2023. The care provided was very good, the carers always trying to support my dad who was challenging. The glimpses of my dad enjoying himself dancing with care staff demonstrated a positive relationship between carers and my dad.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback, it's very much appreciated


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Review from B M (Sister of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff who looked after our sister. Always kept informed of any problems. All staff willing to have a chat. Dietary needs were met. Dogs were allowed to visit and always made welcome by all staff.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all feedback from our families who have loved ones residing in Aspen Court.


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Review from Glynis T (Niece of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very grateful thanks to the manager and the staff at Aspen Court Care Home. My aunt and uncle had to be taken into care at the end of last year as they were unable to look after themselves and had poor health. They settled in well with all the care and attention. Unfortunately, my uncle passed away
in January. The manager organised the funeral of which I am most grateful.
We need more places and people like yours. Thank you so much for your hard work. I cannot thank you enough the care you give in looking after my aunt. Your kindness and dedication goes a long way in keeping her and all residents happy. I hope you know that you are appreciated each and every day.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for all your kind word it was an honour to support with your uncle's funeral as I know you all live so far away. Many thanks from my team and I.


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Review from Deborah I (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Aspen a good few months now. She settled straight away. The staff are amazing and mam enjoys singing and dancing with them all. All staff are amazing and the manager keeps us informed on any changes or anything we need to know. Always greeted with a hello or wave if the manager is
busy. I am so happy we chose Aspen for mam's care.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we all appreciate your lovely feedback.


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Review from Amy I (Granddaughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to visit my grandma I am always greeted with warm smiles. If I ever feel anxious about seeing her, all staff are friendly and are glad to help. This makes my overall experience amazing.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your kind words all staff appreciate these lovely comments.


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Review from Ian C (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother has settled into the home and we as a family feel she is being cared for and safe. All staff are great and nothing is too much trouble. Thanks for putting our minds to rest, we know mam is being well looked after.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, many thanks.


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Review from Maureen S (Wife of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for almost 2 years at the most difficult time of covid and closures, not being able to see our loved ones. It was a relief when we were allowed in to actually see what the home and staff were like. I was lucky in this trying time to have Aspen recommended to me when my
husband needed nursing care and I could not visit the building. His care by all the staff has been very good. They all work so hard to keep both residents and visitors happy. It is pleasing that things are getting back to normal with activities for those who can take part. Knowing they are cared for is important to family.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, it has been hard but we have all come through this hard time together.


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Review from Z Q (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident in Aspen Court for 2 years. He has received outstanding care and support from all staff. The manager and reception staff are amazingly kind, caring, supportive and very welcoming. The carers work so hard making a happy, relaxed environment and my Dad who is so precious
to me is happy and very well looked after. For this, I will be forever grateful. It's not just a job to all staff including the manager, they genuinely care. Highly recommended. Thank you.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely comment, all our staff appreciate all comments from families.


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Review from Frank D (Husband of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the Manager, Office staff, Nurses and all staff very accessible as regards answering any queries or discussing any problems. The nursing care, as far as I am concerned, given to my wife could not be bettered and the daily care given by the carers is brilliant! The Kitchen staff are great
as regards the food prepared and the dietary demands, likes and dislikes which they bring into consideration for my wife. Cleanliness is of a very high standard in all departments. Everybody is very friendly and helpful for anything ranging from help and advice to listening to the needs of my wife and concerns that I and the family may have. The love and care given is exemplary and I would have no concerns at all in putting forward the name of Aspen Court, Gateshead as a Home to be trusted for all that is excellent in care and nursing! My wife suffers from dementia and has resided at Aspen Court since January 2018.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, we appreciate your lovely review.


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Review from Jenni C (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have worked really hard to help my mum settle in and recover more mobility.
I feel that she is safe and well looked after.
She has a lovely, spacious room, kind staff helping her and they keep me well informed when I can't visit in person. It is a difficult transition for Mum, but
everyone is very gentle and considerate. Thank you!

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your kind words; this really means a lot to the staff.


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Review from Ann T (Wife of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Aspen Court Moore Street Gateshead for the last 20 months. He has settled well and seems happy in his environment now after a very difficult start due to late-stage dementia. The fact that he has now settled down is due to the marvellous staff looking after him. I can't
thank them enough. The manager has been very helpful to me and listens to any problems that I have discussed with her and deals with them promptly and very efficiently. Visiting my husband is always a pleasure now after the past awful Covid months. Thanks so much to the manager and the wonderful carers at Aspen.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, we fully appreciate your lovely feedback.


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Review from Yvonne A (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the care home for several years now. He has complex needs and sometimes displays very challenging behaviour. The entire team have been wonderful with him. He feels and acts like this is home. They understand the small things that help calm him and make him feel safe. Medication is never
their first option if interventions are needed. They have supported Dad and all of us during the Covid crisis, keeping him safe and out of the hospital. We would highly recommend this place to other families.

Reply from Leigh Brown, Manager at Aspen Court

Thank you all so much for your support to staff, you are all an amazing family. Thank you.


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Review from Deborah R (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has only been a resident of Aspen Court for a short time. After being admitted to hospital we were having a terrible time trying to find my mam an EMI Nursing place close to her family and friends. The manager of the home went out of her way to help us and was able to offer my mam a room. Due
to her Dementia, my mam has some challenging behaviour however all the staff have treated her with love and respect which is evident in the way my mam interacts with them. The manager and nursing staff have been a huge support guiding us through the assessment period and are always willing to answer any questions we have.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review we appreciated your kind words.


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Review from Keith I (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was in this home for over a year and it was shockingly bad. The manager is an absolute disgrace with a volatile, nasty, horrible nature. I was banned from visiting my mam several times because she didn't like my 'manner' or the 'false' accusations made by her staff against me to defend themselves.

I would strongly recommend that nobody puts their loved ones into this horrible, uncaring, and as admitted by one of their nurses "negligent" home. All they are interested in is money, and when my mother passed away they couldn't wait to fill the room fast enough.
Absolutely dreadful, avoid.

Reply from Leigh Brown, Manager at Aspen Court

We at Aspen Court appreciate feedback as it helps us to achieve our consistently GOOD service level (CQC).
In response to your review, I as a manager have a duty of care to protect our residents and provide a safe working environment for staff.
First and foremost residents must be able to go about their day-to-day lives in the knowledge that they are safe and protected whilst in our care.
Our staff are trained to act in the best interests of our residents, which involves fostering close working relationships with families and friends and we do our utmost to accommodate any requests.
But requests and behaviours should not infringe, disadvantage or upset our service users as if we were to allow this, it would be morally wrong and in breach of the CQC regulations.
Our staff, just as NHS staff, also have the right to come to work and carry out their duties in line with the best interests of service users and without having to endure the unreasonable behaviour of others.


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Review from Sarah H (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was outstanding. All the staff were fantastic. On the last day of my dad's life, the on-duty nurse explained everything to me and the staff were a massive support to me that day and throughout his whole stay there.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review Sarah, it was an absolute honour for you and your family to trust my staff and me to care for your lovely father.


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Review from L F (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my mother going into care but she is safe and well. Her mobility very quickly improved dramatically. The staff seem lovely, the home is spotless and there's no smell. The rooms and en suites are spacious and pleasant. On the whole, I am very pleased with my mother's care. The
admin could be improved - eg I once went to visit only to find the home in covid lockdown but no one had informed me. I had to prompt the home to get my mother's hearing aids replaced - and she is even more isolated without them. I wish more effort could be made in relation to activities - I realise this is difficult but my mother just seems to be sitting around all day.

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Review from Marie L (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just been in a care home not very long, but she seems to be very happy and from what I have seen of the care home, I am very happy.

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Review from Raymond B (Son-in-law of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was taken to Aspen Court (Gateshead) on 16/12/21. My wife and I live in Oxfordshire. From the very first day, the care home manager has been in contact with us. The head of care staff and so many more, have gone beyond help and assistance to my wife and I. The care all the staff (too
many to mention) have given to my mother has opened our eyes to how they care. They give my mother everything and really pamper her every need. The care home is beautifully clean with all procedures in place for COVID. My wife and I know my mother is in safe hands 24/7. If anyone reads this review please consider this facility. They phone us with updates constantly which is great reassurance and a great weight off our shoulders as we live 300 miles away. A massive thank you to you all.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, myself and the staff are very grateful for all your positive words and I am pleased you both feel reassured your mam is in caring hands. Thank you.


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Review from J C (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident for a short period, she has settled in well and seems happy. The staff and management are always there for a chat or to answer any questions you have. I have found them very helpful and friendly. Very happy with their excellent care.

Reply from Sanju Joy, Data Manager at Aspen Court

Thank you so much for your lovely review; our staff really appreciate your support.


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Review from J S (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service, our mother was admitted into care setting following Covid in 2020.
The staff are caring, cheerful, responsive, to individual needs. Our mother has difficult and challenging behaviours as a result of Lewy body dementia, and the staff treat her with dignity enabling and individually
making this transition to care somewhat easier for the family.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review; our staff really appreciate your support.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Aspen Court is calculated as follows: ( (217 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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