Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 70 Reviews
  • Aspen Court, Gateshead
Aspen Court Care Home, in Gateshead, offers a versatile residential and nursing care service, for those with physical frailties or people recovering from operation, illness or injury.

The home is located conveniently close to public transport, in easy reach of large shopping complexes and Newcastle city centre, with independent living encouraged by its expert care team.

All residents have their personal needs looked after whilst enjoying a comfortable interior, with many complementary therapies on offer and health services easily sourced.

Please be aware that the age range listed is just a guide, and individuals will be assessed depending on their care needs.

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Care Provided by Aspen Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leigh Brown (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Aspen Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Care £1,050 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Care £1,050 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Aspen Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Aspen Court Reviews (70)

Total of 70, showing 41-60
9.9

Aspen Court has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years. Over all time Aspen Court has 70 reviews.

Overall Experience

  • 54
  • 13
  • 1
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Date Published

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Review from T S (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is really good, has a great standard of care. My mam feels safe and secure and well respected, and always treated with dignity. And also loves to join in with the activities which are good. And the management and staff are always there if you need a chat. And the visits are always well
maintained safely.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your response, staff appreciate all comments from families.


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Review from Tracy M (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is settled.
Staff have him dancing and singing in activities.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, Tracey, for your kind words and lovely review; my staff really appreciate all your comments!


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Review from S T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this home to family and friends as it is well run. The staff are lovely and friendly. The food is good and it is clean and tidy.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments, my staff really appreciate all feedback.


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Review from L B (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff pleasant and very helpful through phone calls and been put in touch with the patient. Keeping me informed during this time.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, much appreciated by all the staff.


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Review from Carole G (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Aspen Court for five years now. I have no problems in all this time. The staff are just brilliant, so caring. The home is immaculate.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely kind words, staff fully appreciate all comments.


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Review from Pauline S (Niece of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy that our Aunt has settled so well at Aspen Court and with the care she has received. In addition, the individual rooms are excellent and allow for a good level of personalisation. I have found all staff I have had contact with to be professional, knowledgeable and caring.
Communication from Aspen Court has been good and appropriate. This has been especially reassuring during lockdown. Thank you so much for all you do.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments, this is our aim for good communication and excellent care for all our lovely residents and families. Thank you.


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Review from Philip R (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and nursing staff always very caring and attentive. Nursing staff competent and knowledgeable. I always feel my dad is cared for and his needs met, even though they are extremely busy.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, we love having our residents' families back into Aspen Court.


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Review from L S (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Really happy with his care. Dad looks really good. Couldn't be happier.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review it is very much appreciated.


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Review from Michelle M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good service. Staff are lovely to my mam; she loves living here.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments very much appreciated.


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Review from Kerry D (Niece of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff and management very nice people. Always keep me updated about my uncle's care.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review. All appreciated your comments.


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Review from Marie B (Stepdaughter of Resident) published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, kind and caring. My mind is at ease knowing my father is looked after 24/7.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind response to the care your stepfather received from our staff at Aspen Court.


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Review from Christine H (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here in February 2021. The Manager and her staff have been excellent. They have done everything possible to help my dad settle and ensure he is comfortable and well looked after. Can’t praise them enough.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, our staff really appreciated the excellent feedback.


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Review from Brian E (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my mother stayed at Aspen Court, I found the care to be very good (and mother happy with it) and the staff very helpful. Particularly towards the end of my mother’s life, staff were compassionate, helpful and informative. All much appreciated at this difficult time.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, it's been our pleasure to look after your mam, good luck for the future. Kind regards, Leigh.


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Review from Lorraine C (Daughter-in-law of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Aspen Court in October 2020. He's rather a challenging case, to say the least, but the care he has received in these challenging times is superb. Caring, understanding, and patient, the staff are all of those and more.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review. Very much appreciated. Kind regards.


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Review from L J (Sister of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Court is a very nice care home, and all the staff look after my brother very well. The staff always have time to speak with you if you have any questions to ask, and I would highly recommend this care home to people I know.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely comments, the staff really appreciate your thoughts.


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Review from Sandra F (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 18 months plus that my dad has been in Aspen Court, I have only seen positive caring attitudes towards my dad and other residents, there is nothing seems to be a bother to the staff. My mam spent a few weeks in Aspen Court before she died leading up to Christmas 2019 and again, I have nothing
but praise for all of the staff.

Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aspen. Thank you.


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Review from M V (Wife of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband has been here for two years.
Very well looked after.
Staff excellent.
Food is brilliant.

Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for these kind words, I will pass on to the staff.


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Review from Nicola R (Granddaughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandma went into Aspen Court she has been like a new person, the staff are lovely and make people feel very welcome, especially the residents. They are very accommodating to the individual's needs.

Reply from Thomas Varghese, Director at Aspen Court

Thank you for your lovely words, they mean a lot to our staff.


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Review from Dave S (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, accommodating, and genuinely caring establishment.
Since my mother has been in the care home, she has been treat respectfully and provided with a high and attentive level of care. Everyone involved has been brilliant, even under at times challenging circumstances. Thank you, team.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, it is with great pleasure we look after our residents.


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Review from Laurence C (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Aspen Court for around a year now, he has been well taken care of, and I can’t fault this home at all.
He has dementia and can be very difficult and abusive.
The staff have been very patient and helpful.
My mother was also in last year for end of life care, her care
was first class, and the staff were absolutely wonderful and caring with her. Sadly she only lived three weeks there. We walked in and there would be a member of staff sitting holding her hand as she slept; I could not have asked for better treatment of a loved one.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely words, they mean a lot to our staff.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Aspen Court is calculated as follows: ( (217 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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