Craigielea Community Nursing Home

739 Durham Road South, Low Fell, Gateshead NE9 6AT
Submit a Review
9.6 42 Reviews
  • Craigielea Community Nursing Home, Gateshead
Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.

A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.

There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.

Show Craigielea Community Nursing Home on the Map

Care Provided by Craigielea Community Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Johnson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Craigielea Community Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,500
    • Self-Funded Residential Dementia Care £1,270 – £1,500
    • Self-Funded Nursing Care £1,270 – £1,499
    • Self-Funded Nursing Dementia Care £1,270 – £1,500
    • RESPITE Self-Funded Residential Care £1,270 – £1,499
    • RESPITE Self-Funded Residential Dementia Care £1,270 – £1,500
    • RESPITE Self-Funded Nursing Care £1,270 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,270 – £1,499

  • Nursing residents will be referred for support for funded nursing care (FNC) and this finding will be in addition to the weekly fee but is funded by the NHS.
  • (these prices are only a guideline, please contact Craigielea Community Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Craigielea Community Nursing Home Reviews (42)

Total of 42, showing 1-20
9.6

Craigielea Community Nursing Home has a Review Score of 9.6 (9.589) out of 10, based on 11 reviews in the last 2 years. Over all time Craigielea Community Nursing Home has 42 reviews.

Overall Experience

  • 28
  • 11
  • 1
  • 2
  • 0

Date Published

42
1
3
11
31

Review from Moira C (Niece of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Given my uncle was extremely hostile to being in full time nursing care, staff made his stay comfortable and welcoming. They have been able to demonstrate that he is better cared for within the 24 hr care facility than he was with care in the community with 2 carers 4 times per day.
I am so thankful
that the staff are able to meet his emotional and physical needs well and that he is allowing them to. This home is outstanding in my opinion !

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review us here at Craigielea! We appreciate your kind comments and I will pass these on to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne S (Wife of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very hardworking and treat my husband with care and dignity.
Happy that new alarm has been installed in my husband's room.
His shower facilities need updating, although my request for hand rail and a high additional toilet seat has been installed.
I find the management is very easy to approach,
which makes me confident that my husband is being given good care at Craigielea.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with
absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert H (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of
my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so very much for your kind words.
On behalf of all of us here at Craigielea we express our dearest sympathy and our thoughts are with you.
We wish you all the best and you are always welcome here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry M (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident has only been in for two weeks. All options up to now have been good. Too soon, or unable to comment on certain items, but impressions are good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allison M (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was taken in by Craigielea Community Nursing Home and has been shown the very best of love, care and professionalism. I personally couldn't have wished for a better home and experience for her. It was a very difficult decision for me, as I had looked after her myself for many years, but I knew
with her developing various Dementia and Alzheimer's, she needed professional care. The management, carers and all the other staff are very approachable, and nothing is a problem for them to help and support everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary L (Son of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigielea is an excellent care home. The staff are friendly and I am always impressed by how well they know my parents. The care provided is very good indeed. I genuinely feel that my parents are receiving excellent care. I am always welcomed warmly, no matter what time I arrive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son-in-law of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very caring and supportive service and I believe that the staff are all very well-trained. I know that the activities play an important part in my mother-in-law's quality of life and she enjoys it there immensely. The management are particularly excellent at their jobs and I think the service
they head is good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian W (Nephew of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Craigelea as the staff are professional and the care provided replicates the 'Good' CQC rating. All staff from management to floor staff are supportive. Good food, clean, supportive and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen R (Wife of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home always nice and clean, the staff and food are good and they are always willing to help if you need it. I have had a lot to do with homes over the years. I think this is a lovely place for my husband to live at this point in his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira C (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been a resident for approximately one year, in that time I have found the staff extremely friendly and helpful. My mam is well cared for and comfortable in her room and knows most of the staff, her face lights up when they engage with her and this is very important to her family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bradley D (Great-grandson of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great great Grandfather has never looked so well in a long time. Great staff team from management to senior staff, ancillary staff, more so care staff. At times a thank you isn't enough for the care and love given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn T (Niece of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt receives the best care at Craigielea Community Nursing Home. All of my aunts care needs are met fantastically. The girls continuously reassure my nervous aunt. she loves living at Craigielea. staff and management are first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Granddaughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is in respect of my great, great grandfather, who has improved immensely since being admitted into Craigielea. Great care, love and compassion shown by all staff. They are amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Getting Mam out of her room to miss is marvellous. Her mood has improved, and she seems more settled now - she's not asking to go home every visit! The carers and the rest of the staff seem lovely with her. My heartfelt thanks for looking after her so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul O (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my dad was given in the six months with you.
The staff were kind, considerate and very understanding of his complex medical issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia B (Sister of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Visited my mum today, absolutely disgusted, moved her rooms without any input from family. She has been shoved into a poky awful room with furniture I wouldn't give to the homeless, dangerous screws hanging from the drawers when opened, the non-used TV fell off and just missed my mum in her wheelchair
when I opened the draw, her clothes were just squashed into and thrown into the wardrobe that also does not close and along with men's clothing and underpants? They probably haven't done a risk assessment for my mum or their staff, no room for staff to use a hoist without putting my mum at risk or themselves. My mum has Dementia and I feel she has been treated like a homeless dog, no dignity or care at all. Along with making complaints about her soiled clothes a while back and her hygiene, I feel I have no other choice but to remove her from this badly run nursing home that shows no respect for residents or family. A very saddened and heavy hearted family member.

Reply from Malcolm Hanson, Home Manager at Craigielea Community Nursing Home

We are so sorry that the family member had a bad experience at the outset of the resident joining us. Following changes to the condition and support needed, our assessments were updated to reflect these changes in the resident’s needs. As a result the room allocated was deemed unsuitable to ensure the care delivery is
provided in a safely. The resident's next of kin was consulted but unfortunately, whilst staff made all attempts to contact, other family members were not advised and this has resulted in this issue. The home manager has since met with the family of the
resident who have now accepted that a suitable room was provided with positive outcomes. The safety and wellbeing of our residents always remain a high priority.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William A (Husband of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident here and a couple of weeks back it was our wedding anniversary.
I would just like to thank everybody at the home, management and staff for the lovely day
they gave my wife, they went above and beyond. Also thanks for the beautiful cake they provided.
In these difficult times,
it's nice to meet people who care.
Thank you all. Regards and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine L (Sister of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Extremely poorly run care home. My sister was a resident here for 18 months or so. At first she was receiving outstanding care, but then once management changed her level of care was extremely poor causing her to be hospitalised on two occasions. Management is not willing to take any responsibility
for this. Thankfully we have moved her to a better care setting. However, we do still have a police matter ongoing with Craigielea due to gifts of hers going missing. There are many care staff here who will go above and beyond but unfortunately, management and a few others are giving the place a bad reputation.

Reply from Kieran Turnbull, HR at Craigielea Community Nursing Home

We acknowledge specific issues around the perceived care in this instance. Whilst we are unable to comment on a specific police matter needless to say we had referred this matter to all external agencies concerned. Far from not taking any responsibility we have already acted and continue to do so. The complex care needs of the Resident concerned were and always would be our main priority and were so in these instances. Clearly we are disappointed in the perception of care by this family but, at the same time, are grateful that there is recognition that many care staff go above and beyond as they do. It is very understandable to us that when there are issues that families feel are not being addressed then they seek to lay blame somewhere. The management of the home is robust and continues to be so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew H (Brother of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff of Craigielea Community Nursing Home for the fantastic work they have done in keeping my brother and the other residents safe from Covid-19 during this crisis. Prior to this I was very happy with the care my brother received. The manager of the Adams Unit has kept
me up to date through FaceTime.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Craigielea Community Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Craigielea Community Nursing Home is calculated as follows: ( (89 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Craigielea Community Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Sarah johnson

Job Title: Home Manager

Joined: 2019

I am a registered mental health nurse and have been since 2015, I have worked both in NHS and adult social care since qualifying. I have been at Craigielea since 2019, starting as a nurse, and then promoted to deputy manager. In December 2023 I was promoted to Home Manager.


Frequently Asked Questions about Craigielea Community Nursing Home

What types of Care is Craigielea Community Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craigielea Community Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Craigielea Community Nursing Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Craigielea Community Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craigielea Community Nursing Home to the centre of Gateshead?

2.0 mile(s) as the crow flies, distance by road may be significantly further.