Review from Catherine C (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

On behalf of all my family I would like to take the opportunity to praise Craigielea Community Nursing Home for all the care that they have given to my mother of the past 12 months. They have been amazing under all the restrictions due to the pandemic. We, as a family, have confidence in all staff

and management.

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Review from John B (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

My father was diagnosed with dementia and unfortunately had to move into care. He is now staying at Craigielea Community Nursing Home, Renfrew.
The staff are excellent with him and really treat him like one of their family. In this difficult time, they have gone above and beyond expectations.

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Review from Margaret G (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Very happy with the care home, exceptional service and more importantly, amazing, positive care given to my family member. I would highly recommend this care home to family and friends. Very clean and tidy. Great atmosphere around the care home. Staff are positive and polite to visiting families. And

if you are concerned about your loved one, staff are always on hand to speak to.

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Review from Terry H (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

The carers have been fabulous with my mam from her first going in 4 years ago. We know if she hadn’t been there we wouldn't have had her for as long as we did after our dad passed away.
Her health deteriorated these last 6 months and she was looked after really well. We could see her in the window

and then the pod.
Sadly though we didn’t see her in the last week of her life. We couldn’t go to her window and she was too ill to come to the pod. This will be our biggest complaint about the home, the manager wouldn’t budge. Looking through her window would’ve been enough for us.

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Review from L A (Nephew of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

My aunt lives in Craigielea. Although we are unable to visit due to the Covid lockdown, we are told to continue window visits. Management and staff are very helpful and supportive, keep us up to date with all changes. My aunt is very happy living here. I know she is in the best place. Sincere thanks

go out to all the team and management. Rooms viewed by pictures and Facetime, which helped us to know they go that extra mile to help make decisions.

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Review from Lisa A (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

The first impression was like entering a hotel lobby, clean, friendly and luxurious. Bringing mum here was like the polar opposite from where she had just been. After a good few years here now I can honestly say that every single member of staff is professional, caring, and goes out of their way for

people. The two managers I have encountered are fantastic, nothing is too much trouble for them, they put the residents first and offer a great range of activities and meal choice. The bedrooms and lounge areas are spacious clean and tidy. I feel like a member of the family when I call here as everyone is on first name terms, they are informative and friendly. The change in mum from her arrival to today is huge and that is down to the amazing and honest care she has received. During this dreadful pandemic, the manager has kept contact and information flowing to all families, we have had appointments to see (socially distanced) our loved ones, or telephone chatting through a screen. Thank you!

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Review from Adrian T (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience

After six years of my mother being a resident, I have seen four managers. I have complained many times and nothing gets done. After being told off by the operations manager and general manager, I produced the acknowledgement letter from the deputy manager of my complaint as evidence and then things

were different. I know things were hard with lockdown but give credit due, you were able to Facetime. I'm writing this report because I was getting false information off the manager and after numerous emails, he gave me a notice of 28 days to move my mother who had mental health issues. I moved her to another home and she's happy. For a manager of a care home, he mustn't think of his residents. My mum loved the carers, he never thought about her and I don't want other relatives to go what I went through. I was very grateful for the staff seeing her off but didn't like the fact the manager came and was smiling when she left. That was downright nasty when he wanted her out, from my point of view.

Reply from Kieran Turnbull, HR at Craigielea Community Nursing Home

We are sad to read such a review as clearly as far as this family were concerned we did not get things right. We would add that we did work hard to meet their expectations and whilst the Resident herself was very happy with her care the family were not. Our staff worked hard to act in a way the family wanted but again, they were unable to satisfy them. It was clear that we would not be unable to meet their expectations and it was the right thing for the resident to move to a new provider. Proper notice of 3 months was provided and indeed a place was found before the notice period was up and we accepted that. We are delighted that the resident has settled in and all appears to be fine and we wish them all well in these troubled times.

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Review from John M (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

My Father had been a resident in Cragielea care home over the last 18 months up until he sadly passed away on March 21st 2020. In that time he was in the home I can honestly say it was one of the happiest times of his life, down to the fact of the professionalism of the carers and staff employed there.

The carers were especially professional in all aspects of the care my father had on a daily basis and in all the time he spent in the home. I visited twice a week in all the time he was there and no matter what time or day of the week you visited, there was never one problem that I incurred in relation to his well being. I cannot thank the carers enough for the care my dad received right up until he passed away and I will always be thankful for their support which made it easier for my mother and family in a really difficult time upon his passing. Once again you are a credit to your profession keep up the good work in these difficult times.

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Review from S M (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

The older carers and some of the younger ones are very good. But some of the younger carers are not good. They are casual and offhand and inclined to treat residents who are questioning them like naughty children.

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Review from J C (Husband of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

All staff members are very helpful, caring and considerate.
Lovely care home and I would recommend it to anyone.
My wife is quite content here and happy.

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Review from Graham C (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

The staff were very caring, friendly and funny throughout my mother's stay. They have totally changed my father's opinion of care homes. They welcomed him and helped him cope, which was also very important. The 'Lady's Days' was magnificent and enabled my mam to have a dance with my sister. In the last

few hours, my mam was never left to be alone, which was comforting.
All the staff were excellent and a big thank you to one care assistant in particular.
Thank you does not express our gratitude enough.

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Review from Anna D (Granddaughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience

My grandma is happy at this home, we feel content with her care by staff as the carers and nurses work extremely hard every day for the residents and this does show. I did have an issue that I raised with someone higher than care staff but never heard any word back, I brought it up with care staff and

it was handled immediately so cannot fault the girls one bit, they're amazing !! Love the decor (rooms look like houses which is nice) and the weekly activities which my grandma enjoys participating and so do we if we are visiting.

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Review from Linda B (Sister of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

Since residing in the home my brother has settled well. I am very pleased with standards kept. Staff are lovely and friendly, helpful with any queries the family might have. The food is wonderful and he is well fed. He is kept clean and tidy. His clothes laundered well and any medical conditions are

dealt with speed. His room and ensuite are kept to a high standard and is well located with a lovely outlook. All in all pleased with 5-star care.

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Review from Janet S (Daughter-in-law of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother in Law is 104 years old today! The staff at Craigielea have pulled all the stops out for her birthday including balloons galore, a speciality card and flowers and a singer in the lounge. They all treat her well with respect and love. We live away and know she is cared for well when we are

not here. We trust Craigielea to care for a very precious lady.

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Review from Julie H (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

In the first month of our Mam residing in Craigielea she is thriving, her physical and mental health needs are being met in ways which are above and beyond our expectations. Mam is happy and interacting with both other residents and staff. We, as a family, have been very concerned about our mother and

in just one month we are finally able to visit our mother and chat to her without worrying. Thank you everyone. PS. I love her room.

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Review from Lynda G (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

The staff at this care home are lovely, not only with my husband's needs but supportive to me and my family in a stressing and emotional time excepting the fact he required this nursing care for his condition.

Their job at times is not easy but they are efficient, professional and most importantly

caring.

It is also nice to see residents sitting in the garden grounds enjoying the fresh air in lovely surroundings.

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Review from J H (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

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Very clean, well looked after.

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Review from Jill S (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the level of care given to my mother (90 years old, suffering from dementia and various physical problems). Staff are friendly and good-humoured but also very much 'on the job' eg. the building and grounds are clean and tidy, food and drinks are well prepared and clients/residents

are well looked after re. personal hygiene etc. Also - activities are made available to residents. All together - no complaints at all.
PS. I worked in the NHS 'til I retired recently, therefore, I know about 'good care'.

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Review from M S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother gets the care that she needs. Lovely room and lounges. Staff very friendly and helpful.

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Review from Susie J (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience

Clean, friendly place, residents are treated well. My father was here and now mam. Staff are excellent, feels like a second home when I'm here visiting mam. Would recommend this place.

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Craigielea Community Nursing Home

Care Provided by Craigielea Community Nursing Home

Good to Know

Funding & Fees Guide for Craigielea Community Nursing Home

Facilities