Philips Court

140 Bluebell Close, Beacon Lough, Gateshead NE9 6RL
Submit a Review
8.9 29 Reviews
  • Philips Court, Gateshead
Philips Court care home provides care for residents with mental health issues and has an on-site psychiatrist.

Residents can get involved in a variety of activities which are always tailored to their individual interests, empowering and enriching their lives. Activities include pet therapy, with visits from cows, chickens, rabbits and guinea pigs. There are also regular trips to the local community, including visits to the beach and the opera.

The home has a residents’ committee where they can discuss issues and ideas in the home as well as more general topics such as politics, ensuring their opinions are valued and heard.

Residents are cared for by a dedicated and resourceful care team who always work hard to solve any issues that may arise.

Show Philips Court on the Map

Care Provided by Philips Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 75 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Reid (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Philips Court Reviews (29)

Total of 29, showing 1-20
8.9

Philips Court has a Review Score of 8.9 (8.942) out of 10, based on 18 reviews in the last 2 years. Over all time Philips Court has 29 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 1
  • 3

Date Published

29
7
17
18
11

Review from I S (Son-in-law of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find that my mother-in-law receives very good all-around care, with the staff going overboard at all times to help.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your lovely review and feedback, your kind words about our Philips court team will be shared with all our Colleagues.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are excellent and have a very difficult job to do. I am very grateful for the care they give to my husband. I think the meals are very poor and the lack of vegetables is bad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

We are very sorry to hear about your experience regarding the food, this feedback will be passed to our catering team. Your lovely words regarding care will be passed to our Care Colleagues and I would like to thank you for taking the time to review our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been great for the 2 and a half years my dad has resided. We love the singers on Monday night, bar night get-together. My dad has settled and now wouldn't go elsewhere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your wonderful review and kind words about our home and team, we will share your feedback with all our Colleagues who will love to hear how much your dad loves Philips Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolute disgraceful place. The deputy manager is nothing but a disgraceful human, she's no empathy or any skills whatsoever when it comes to speaking with visitors, or anyone as it happens. I witnessed her shouting at nurses from another facility, who were coming to remove my mam to a safer care facility.
Gave my mam sedatives without any doctors knowledge, left her slumped in a chair on my visit. My mother's first words to me were "I feel punch drunk". She could barely stand up. DOLS informed me of this issue (probably illegal). I'll find out after our family solicitor carries out their investigation. They only shower the patients twice a week, not great when they are mostly wearing nappies. On one occasion my mother was wearing trousers and a skirt, not great practices especially when hygiene priority is almost none existing. Residents left many times day after day in the same clothes with food stains etc on them. Stay well clear of this facility if you value your loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicole P (Granddaughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Nana was moved to this home in December and after an awful few months for her and the family we felt relieved she was going to be settled and well looked after, how wrong could we be! The moment I walked in to see her I knew, the smell was revolting, my Nana sat there like a zombie (from meds she
was given without being signed off), she was smelly and hadn't been cleaned. All the staff sat around on their phones doing absolutely nothing, faeces and phlegm all over the floor! This home isn't cut out to care for humans, I wouldn't even leave my dog there! The change in my Nana once she was removed said it all she went back to being happy and engaging. Please do not send any of your loved ones there they aren't capable of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon F (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you care for your lived one please keep away. My mam was given sedation in her tea without doctors approval. (This is being investigated as I write this review and will be dealt with by a solicitor. The DOLs service advised us of this error.) My mam was like a zombie after just 3 days of being in
there. She said she felt punch drunk. They Washed her twice a week, her hair was filthy every time we visited and she stank when she was removed and put back into hospital care and we had to throw away her clothes. The deputy manager is the most rudest person we have ever encountered. She spoke to staff and our family members disgustingly. She has no people skills at all so should not be in charge of a facility like this. My mam is a proud hygienic lady and would have been mortified if she could have seen herself. When back to hospital she was a different person, laughing and joining in the chat with the family which she did not do at this awful place. The staff just sat on their phones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Wife of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is so respectful of the resident's dignity. They are so caring and love the patients as their own family. My husband was in Philips Court for three years and settled very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Sister of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and pleasant whenever we visit. Nothing is too much trouble. My brother wasn't well and paramedics were called immediately, he spent a couple of days in hospital but his care quality was back to normal when he returned to Philips Court. Cannot find fault with the home or
his care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your fantastic 5-star review, your wonderful feedback will be passed to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Brother-in-law of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly home where staff are pleasant. I have found the home clean and a good atmosphere, if there is an issue it's dealt with quickly. My brother-in-law seems content.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your review, your feedback and praise for our team will be passed to Philips Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y W (Sister of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and respect for all the staff at Philips Court. They have treated my brother with respect and dignity, something which was sadly lacking in the first home he was in. He is kept clean and tidy and is content. Any minor problems are dealt with quickly and I am contacted quickly
if there is any emergency.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your review, your lovely feedback will be passed to our Philips Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Philips Court are excellent with wide corridors a lovely day centre and a fabulous garden. Each resident is encouraged to live life as they please and have activity organisers on hand to support them. The care team are approachable and very caring. All credit to them as Philips Court
does not shy away from supporting people with complex needs. The team go that extra mile. The whole team are friendly and approachable. My husband has been a resident here since January 2024 and each time I have had questions or concerns these have been swiftly acknowledged and resolved. I had a long search for the right care home for my husband and am pleased to have found Philips Court. Don't let the lack of paint to the outside and first appearances put you off it's the people that matter and Philips Court has some excellent people looking after people's loved ones. However, at times it would be great if there were one or two extra on hand to give additional support to one another.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your lovely review, your wonderful feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a loved one into the care of others is a very difficult thing to do but from the outset, we knew Philips Court was the right choice. My mum has been a resident since March 2024, from arriving she has been helped with kindness and dignity. The nursing staff and carers are professional, understanding,
helpful and friendly. They do everything they can to assist Mum and have always got time for a chat. The manager and her team are very approachable, my questions or requests are dealt with quickly and nothing is too much trouble. There is a really positive atmosphere within Philips Court and there is also a lovely garden for the residents and visitors to enjoy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Niece of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very friendly and caring. I'm very happy with the care my uncle is getting, he is very well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your fantastic review, your lovely feedback will be shared with our Philips Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun J (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to Philips Court from another care home. From our initial visit and introduction, there was a good sense and feeling that our Dad would be happy here. The team are absolutely wonderful and always treat our Dad as an individual, with respect, dignity and the love and care he deserves. The
facilities at Philips Court are well thought out from the fab garden space, wide corridors, outstanding sensory room, many communal lounges (quiet, reading, tv, music etc) where residents can meet and engage with staff, each other and family etc. A major benefit is the investment in technology, so staff can record information whilst always being available to care for the residents. The ratio of available staff is outstanding and nothing is too much trouble for them. The highest praise is to say we wholeheartedly wish my Dad had been in Philips Court from the beginning of his care home journey. Thank you to all management and staff for looking after my Dad so brilliantly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine R (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Philips Court is really good. We are treated very well and I have made lots of friends who are all very nice. I have made lots of friends and we have lots of laughs!

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your wonderful review, we are very pleased to hear how happy you are at Philips Court and look forward to passing your lovely feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael I (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in October 2023. She was at her lowest ebb when she arrived and reluctant to go. Within days the change in her was miraculous, she was a lot happier and wanted to live again. Nothing like she'd been previously. I put this down to the homely surroundings and the first-class
care she receives. To hear her say things as she loves it here means loads to me and helps reduce the guilt I feel about admitting her. I have no complaints whatsoever and would highly recommend it.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your positive review and wonderful recommendation of our home, we will pass your lovely feedback to all our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been a resident here for over two years and at first, we were really pleased with the level of care she received and had a positive experience of the home. For the last 6 months or so we have noticed a marked deterioration in the home, both in terms of staffing levels and nutrition offered
to residents. It is often impossible to get through on the telephone and communication between staff and relatives is not always satisfactory. Processed food rather than fresh ingredients are used and spaghetti hoops and spam are regularly seen on the lunchtime menu for residents, providing little to no nutritional benefit for vulnerable residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for taking the time to review our home, your feedback is very important to us and crucial to the continued improvement of Philips Court. We will forward your comments regarding communication to the home for improvement and ask the team to contact you regarding the exciting plans in the process for the improvement of our dining experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony B (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in need of 24-hour professional nursing care for nearly two years, due to her illness and compounded by additional complex issues. The sort of care that we, as her family, were unable to provide, a previous care home could not manage, but which Philips Court staff undertook and continue
to provide on a daily basis. Her care package is provided with a smile, a calming conversation, a warm heart, a cup of tea, a biscuit, and the utmost professionalism! From management, and to all other departments, including medical, administration, entertainment, care workers and catering/domestic/facility support, each and every person goes about their role and function ensuring all residents are well cared for, treated with respect and front and centre the main reason for the existence of the facility. May 2023 sees Mother approaching the end of her second year in Philips Court; I doubt she could be in a better place of care! Resident needs can be many and demanding - bravo all staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your wonderful review of Philips Court - your fantastic feedback and support means the world to the team and will be passed to them all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel F (Respite Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be astounded by the care and the quality of provision provided to my mam at Philips Court Care Home. It is truly like home from home the way the staff look after her. The deputy manager who is also a nurse offers so much in terms of care and she is so lovely with Mam. She really goes the
extra mile. Also, the other nurses are fab. I cannot thank the care staff enough as well. They treat Mam as if she was their own. Mam has been in a couple of care homes prior to Philips Court and they did not provide the level and quality of care we now receive. Nothing is too much for them at Philips Court. Thank you so much staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your lovely review - your amazing feedback will be passed to the Philips Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth F (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in respite care at Philips Court and we have been so impressed with the wonderful care she has received. The care home manager made sure our mother’s care plan was comprehensive and thorough so that she settled in quickly. What has blown us away has been the outstanding level of
care from our mother’s nurse, who has gone above and beyond to care for our mother and because of her we have been able to sleep at night. I can’t praise her highly enough. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

This really does make us smile! Thank you so much for your wonderful review and incredible feedback which will be passed to the Philips Court team and especially our colleagues who you have given praise as stand out team members. Thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.942)

Overview of Review Score

The Review Score of 8.9 (8.942) out of 10 for Philips Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.009 for Philips Court is calculated as follows: ( (117 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (29 Very Poors x 1) ) ÷ 212 Ratings = 4.009

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.933 Points relating to the number of positive Reviews for Philips Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Philips Court

What types of Care is Philips Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Philips Court provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Philips Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Philips Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Philips Court to the centre of Gateshead?

1.8 mile(s) as the crow flies, distance by road may be significantly further.