Philips Court

140 Bluebell Close, Beacon Lough, Gateshead NE9 6RL
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8.9 29 Reviews
  • Philips Court, Gateshead
Philips Court care home provides care for residents with mental health issues and has an on-site psychiatrist.

Residents can get involved in a variety of activities which are always tailored to their individual interests, empowering and enriching their lives. Activities include pet therapy, with visits from cows, chickens, rabbits and guinea pigs. There are also regular trips to the local community, including visits to the beach and the opera.

The home has a residents’ committee where they can discuss issues and ideas in the home as well as more general topics such as politics, ensuring their opinions are valued and heard.

Residents are cared for by a dedicated and resourceful care team who always work hard to solve any issues that may arise.

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Care Provided by Philips Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 75 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Reid (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Philips Court Reviews (29)

Total of 29, showing 21-29
8.9

Philips Court has a Review Score of 8.9 (8.942) out of 10, based on 18 reviews in the last 2 years. Over all time Philips Court has 29 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 1
  • 3

Date Published

29
7
17
18
11

Review from Diane B (Friend of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so very lucky to have my friend in Philips Court, no complaints whatsoever. On my visit yesterday for 2:15, out all morning, realised hadn't done lateral flow test, ran, no problem, come half-hour earlier, they were so busy, but were so lovely. Saw my friend, he looked so clean, hair cut
etc. Felt so happy to see him so settled, 94 next month. Thank you all at Philips Court.

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Review from E R (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother into Philips Court over two years ago. From the beginning, I found all the staff friendly and approachable, Management, admin, nursing staff, care staff and Domestic Staff. They treat everyone including families with care.


Philips Court has really done well throughout the Covid,

crisis keeping residents safe. I would recommend Philips Court to anyone who asks for my opinion.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your lovely review and recommendation, this will be passed to all our team who work at Philips Court.


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Review from Margaret L (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care from all the staff and I have found the organisation of the home is impeccable, this includes management, admin, nursing staff and care staff - along with the activities coordinators. I could not have wished for a better place for mum to live. During the pandemic, all
staff have kept everyone safe and well, and despite the hard work, the staff have always been positive and understanding.

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Review from Joanne N (Daughter-in-law of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has lived at Philips Court for approximately 2 years. In that time, my wife and I have seen a massive improvement in mum's well-being, I can't thank the staff enough for giving mum the care and support she needs to be happy with dementia. The staff are caring and supportive to both
mum, my wife and I. Absolutely excellent care.

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Review from Ian N (Son-in-law of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into dementia care at Philips Court only a few months prior to the outbreak of Covid-19. Since then, the care that she has received from staff on the unit and in the establishment as a whole has been absolutely first class. Especially during periods of lockdown we have been kept
fully informed of developments and staff are only too happy to give updates on her care when we call. In addition, the manager is very approachable, understanding and accommodating of my mother-in-law’s particular needs and wants. Staff always appear happy in their work even when it is challenging, which I feel gives a very good indication of how Philips Court is managed. The family and I are enormously grateful to them all and I would highly recommend the home to anyone seeking quality care for a loved one.

Reply from Francesca MacDuff-Varley, Manager at Philips Court

Thank you for your lovely review. Positive feedback is fantastic to hear and will definitely be passed on to the home and the manager.


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Review from Diane W (Friend of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Philips Court for 4 years. I am extremely happy with her care. I chose Philips Court because of the garden, rabbits, guinea pigs and chickens, as she loved her own garden and animals. There is plenty of room for her to walk about and she has a nicely lit room. My friend has settled
amazingly well and always looks content, happy, clean and tidy when I visit. She loves music, there is often some sort of musical activity going on which she can dance to. The staff are very kind and knowledgeable about her complex needs. She enjoys her food and her sometimes picky eating is well managed. She can be difficult at times but staff know how to get around her in the nicest possible way, her sparkly eyes, winning smile and polite nature enable her to get around the staff too. Philips Court always contacts me if there is something I need to know and they are happy to hear from me when I ring. My friend's family and I cannot thank them enough.

Reply from Wendy Reid, Manager at Philips Court

Thank you for your lovely review. Its been hard during the time of Covid but we continue to aspire to provide excellent care and a meaningful day. We can't wait until everyone can be together again and I totally agree about the sparkly eyes and winning smile!


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Review from John F (Husband of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The long-awaited CQC report came out today and the home is rated Good in all areas. I've just left a relatives meeting and it's clear to see that this management and staff are not going to rest on their laurels and have set their sights on gaining an Outstanding rating.

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Review from Claire C (Relative of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has resided her for some 11 years during all time her complex physical and mental needs have been met with dignity. Any issues are managed well and dealt with quickly and professionally. My mother-in-law is always clean and well presented. Staff at any level are knowledgeable about
her current condition and can provide regular and accurate updates. Care plans are regularly reviewed and myself and my husband are asked for input.

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Review from Andrew H (Son of Resident) published on 26 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Philip's Court is a tremendous place - my mother has lived here 2 months and she loves it there (and so do I). The staff and manager are priceless, they take time out of their busy duties to make the residents feel special - often it's just a few words in passing but it shows a deep respect and care
for the people.


The home is a hub of activity and it is quite large so there are plenty of places for those who are able to walk and mingle. There is a wonderful outdoor courtyard which the residents and visitors can go out to - and out in the courtyard are penned rabbits, guinea pigs and other creatures. It's all very bucolic especially considering it is located in a fairly busy area.


There is always tea and coffee on the go, my mother likes the food very much and the staff organizes a lot of other activities which they and the residents really seem to enjoy.


I would definitely suggest checking out Philip's Court if your loved one is in need of a care home.


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Current Review Score: 8.9 (8.942)

Overview of Review Score

The Review Score of 8.9 (8.942) out of 10 for Philips Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.009 for Philips Court is calculated as follows: ( (117 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (29 Very Poors x 1) ) ÷ 212 Ratings = 4.009

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.933 Points relating to the number of positive Reviews for Philips Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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