Barchester South Chowdene Care Home

Chowdene Bank, Low Fell, Gateshead NE9 6JE
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8.6 45 Reviews
  • Barchester South Chowdene Care Home, Gateshead
South Chowdene is a pleasant home situated in the middle of Low Fell. There is a large garden area at the back of home which has won 'best garden' awards for 'Barchester in Bloom'. The garden is wheelchair accessible area and also benefits from two water features. They offer first-class 24-hour nursing and respite care, as well as short breaks.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Owners think you'll find they're ideally suited to meet your needs.

Why not arrange a visit and see for yourself.

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Care Provided by Barchester South Chowdene Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Frame (Senior General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester South Chowdene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,156

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester South Chowdene Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester South Chowdene Care Home Reviews (45)

Total of 45, showing 1-20
8.6

Barchester South Chowdene Care Home has a Review Score of 8.6 (8.640) out of 10, based on 6 reviews in the last 2 years. Over all time Barchester South Chowdene Care Home has 45 reviews.

Overall Experience

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  • 8
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  • 0

Date Published

45
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Review from Moira R (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for almost three years until his recent death, November 2024. They made my dad's time so much more bearable and enjoyable. Wonderful staff. Very caring, helpful and supportive. A smaller home which gave it a more homely feel and everyone there certainly made my dad smile every
day. Thank you.

Reply from Jane Longstaff, On behalf of South Chowdene at Barchester South Chowdene Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Diane W (Friend of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend seems to be being looked after very well. Regular activities for her to take part in. Well fed and clean! Hair done regularly.
I can call in any time and always made welcome.

Reply from Jane Longstaff, On behalf of South Chowdene at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Tess P (Resident) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved from another home to Barchester South Chowdene Care Home approximately five weeks ago, I had a lovely room on the first floor. I was really reluctant about using the lift so when a room became available on the ground floor, the staff went out of their way to move me downstairs. I was totally
overwhelmed and shed a few tears, I can now go straight from my room straight along to the dining room, cafe area and also reception. I cannot thank all the staff enough. I am truly privileged to call South Chowdene my home, nothing is a bother, one beautiful, happy family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jennifer H (Friend of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Barchester South Chowdene Care Home for over twelve years and have always felt a warm welcome. Just recently, a lovely friend of mine chose to come here for "end-of-life care", her mother had been in care twelve years ago and was so pleased to get the last room. The love and care
she was given was exceptional, we, as visitors, were treated with the same warmth. The staff work together in harmony, always smiling, cheering us up when we felt down, endless offers of refreshments, a hug when needed, laughter and jokes to cheer my friend and us up. Having spent a lot of time during my friend's last weeks, I cannot thank them enough. When she sadly died, we were given more hugs and so much love. Thank you is not enough. I will still be visiting as I have two friends still in their care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L P (Granddaughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have expressed my thoughts on this home to family since my Grandma was admitted in Dec. I’ve put off leaving a review in the hopes that improvements would be made. But when my Mum called the home this week (Grandma is in hospital due to severe dehydration) and she wasn’t even asked how she was I find
absolutely shocking. On several occasions, we have spoken about how Grandma is constantly in her wheelchair and that we’d like her to be in a comfy chair when downstairs. This was initially addressed but then quickly back to being left in the wheelchair. She’s had weight loss, meds errors, and on one occasion she slept in her jumper from the day before and knickers. We complained to the agency nurse who told us she’d been half-dressed in case she needed personal care which was utter nonsense. On numerous occasions, one of us has asked for her to go to bed then hours later when another relative visits she’s still downstairs sleeping in her wheelchair. Sadly I would not recommend.

Reply from Feedback Team, The Feedback Team at Barchester South Chowdene Care Home

Thanks for leaving us your review. We are sorry to learn your grandmother was in hospital and wish her well. We've spoken with the home, who aren't aware of any concerns being raised before that haven't been addressed. We would encourage you to speak with the management team in the home in the first instance, but please reach out to us if you need more support you can reach us at feedback@barchester.com


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Review from Sarah G (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Barchester South Chowdene Care Home, what can I say the first day Dad moved in the staff were all there to welcome Dad to his new home.
The first he was there he joined in with the other residents with the activity while we sorted his room the staff were excellent helping us to move
all his things in his room.
Dad is like part of the family as that is how feels the staff are always friendly and have time to talk to you.
They always support Dad and encourage dad on things to do.
As family, we would 100% recommend it to many people.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Val C (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now 100 years old and has lived here for just over one year. The care she receives is wonderful for her physical, medical and mental needs. I especially like the activity programme for the residents, with many culturally diverse celebrations, links with local schools such as a recent visit
from a Jewish school choir, crafts and world foods. The home has several areas for visitors to be with their relatives, a cafe area and a new cosy little nook on the upper floor with comfy chairs and refreshments where a family could spend quiet time together and staff can be when monitoring through the night. I receive regular updates about my mother and the programmes that involve relatives. A very welcoming place where there always seems to be a calm atmosphere. Thank you to all the staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S H (Wife of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently moved from his previous care home to South Chowdene Care Home. As a family, we have never felt happier regarding the care my husband receives. My husband is very content and settled. He praises the carers and all the Chowdene team are fantastic, they are all very approachable
and are very good at listening. He is in permanent nursing care and all his needs are being met I know he is in a happy caring place. All credit to every member of staff, keep up the good work and thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D W (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into South Chowdene in October 2020 as an assessment bed and due to failing health, she became a permanent resident. Sadly she died in South Chowdene on 25th September 2022. During her 2 years in South Chowdene, she was always treated with respect and kindness by all the team. She could
be difficult at times but every team member was always great with her and knew how to meet her needs. My mother particularly bonded with the carers who kept her going and she loved a joke with them. May I take this opportunity to also thank a previous home manager, who was fantastic and very approachable, I was so sorry when she left.
My dad also died in South Chowdene in June 2015 so I had no qualms about my mother going there when she had to. The team in South Chowdene are a fantastic team whatever their grade or role and Barchester should be proud of them.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Paul A (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge relief to find the home so welcoming and friendly at such a hard time for us.
Organised, professional, clean and tidy, warm and, above all, caring - nothing was too much trouble.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R Q (Relative of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care I could hope for my relation.

Reply from Laura Tindle, Operations Manager at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comment regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m more than happy to provide a review. My mother became a resident in March 2022, and even though the nursing home had an outbreak of Covid shortly after this date and it interrupted my mother’s settling in and our overall induction, I can say we were made very welcome and an understanding and immediate
care took place of my mother who came immediately from hospital. Everything was first class, and I cannot commend highly enough the welcome and assistance I received from the administrator, who is a huge asset to Barchester South Chowdene Care Home,
and also the nursing staff. We continue to build relationships with the care staff and to ensure all of my mother’s needs are met. Being blind and immobile isn’t easy for my mother in building relationships, but work is in progress. I’m very happy to have chosen South Chowdene - it shines!

Reply from Laura Tindle, Operations Manager at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Louise C (Granddaughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment, my grandmother was in this home, she was met with kindness, understanding and dignity. I always felt like my grandmother was safe and comfortable. In her final days, the staff excelled in all expectations. We, as a family, were informed of what to expect with such delicacy. I
cannot thank the staff for all that they did for not just my grandmother, but her family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane S (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chowdene were amazing with my mum throughout her whole time in the home. However, at the end of her life, they excelled! Every member of the staff who cared for her was loving and respectful. They made her last moments as comfortable as possible. Even more so for us - they enabled us to
be with her till the very end. We will never forget them for this.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D L (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in South Chowdene Care Home for over one year. When she first entered the home she was very frail and had very little energy, over the past year she has gradually put on weight and she looks much healthier due to the care and attention of all the staff at South Chowdene care Home. The
home has a very warm and friendly atmosphere and all the staff from top to bottom above and beyond their daily duties.
When visiting my mam at the home the staff treat me as one of the Chowdene family. This gives me peace of mind knowing that my mam is getting looked after in a lovely friendly environment.

Reply from Lesley Dawson, General Manager at Barchester South Chowdene Care Home

Thank you for your kind review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely comments about our home and team who work hard to deliver high standards of quality care at all times. We also feel like we are one big family. I will pass on your kind words to the team.


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Review from A T (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional. Mum is well looked after and does lots of activities every day. Kept well informed nothing is a problem. I would recommend this home.

Reply from Lesley Dawson, General Manager at Barchester South Chowdene Care Home

Thank you so much for your kind words, I will pass them on to the staff, it is wonderful to see our families return to normal visiting again, we all feel like one big family, thank you again for your review.


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Review from Lesley M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring
residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan K (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one
big family! I can't recommend this place enough, top class care!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alistair L (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason I chose South Chowdene was not because of the beautiful surroundings, it was the brilliant staff. They have a brilliant team of fantastic people of all job titles who showed fantastic professionalism, compassion, love and genuine care to ensure all residents have as good a quality of life
as they could wish for. Over the two years plus, that I visited mam, I have seen excellent care being provided, and I have built up admiration for all staff.
I would strongly recommend South Chowdene for any loved ones requiring good quality, safe, care.
I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing".

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan C (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole
staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care Home

Thank you for sharing the families positive experience of Mum's stay with us. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 8.6 (8.640)

Overview of Review Score

The Review Score of 8.6 (8.640) out of 10 for Barchester South Chowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Barchester South Chowdene Care Home is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 66 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.095 Points relating to the number of positive Reviews for Barchester South Chowdene Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 5 Positive Reviews ÷ 8.4 = 0.595

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about Barchester South Chowdene Care Home

What types of Care is Barchester South Chowdene Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester South Chowdene Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Barchester South Chowdene Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Barchester South Chowdene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester South Chowdene Care Home to the centre of Gateshead?

2.0 mile(s) as the crow flies, distance by road may be significantly further.