St Marks Court

73 Split Crow Road, Deckham, Gateshead NE8 3SA
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9.6 54 Reviews
  • St Marks Court, Gateshead
St Mark’s Court Care Home serves a community that was once dominated by shipbuilding and many of the staff and residents have lived in the area all their lives. This explains why there’s such a warm, communal feeling there. Staff, residents and their families have many shared experiences, which helps staff to build meaningful relationships with residents.

Visitors to St Mark’s Court often remark that it is very homely. This could be down to the warm greeting every visitor receives but it could also be the fact that every bedroom is different, as residents are encouraged to give their room an individual feel.

Residents at St Mark’s Court are encouraged to be busy and active, and they are helped in this by the energetic and creative activities co-ordinator, who supports staff and also has strong links with the local community.

The Salvation Army holds a weekly lunch club. A dance teacher comes once a week, as well as an artist. Students from the local college also do sessions on memory with residents and help them to create a story which they can write down and retell to the others.

St Mark’s Court takes part in ‘HenPower’, a project that creatively ‘hengages’ older people in arts activities and hen-keeping to promote health and wellbeing. Residents enjoy relaxing with the hens, which they may put on their knee, place their hand on them to settle them and then just sit quietly.

In general, residents get involved in a host of activities around the home, from laying tables to the gardening club.

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Care Provided by St Marks Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jo Sweeney (Home Manager)
  • Admission Criteria
    • No admissions for under 60 years of age
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Marks Court Reviews (54)

Total of 54, showing 1-20
9.6

St Marks Court has a Review Score of 9.6 (9.555) out of 10, based on 31 reviews in the last 2 years. Over all time St Marks Court has 54 reviews.

Overall Experience

  • 29
  • 23
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23

Review from T M (Granddaughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, Grandmother is well looked after. Fantastic facilities and allowed peace of mind knowing she has been cared for to the highest standard. 100% recommend.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your fantastic 5-star review and wonderful feedback that we will share with the team.


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Review from M D (Resident) assisted by family/friend published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful. It is very clean and makes me feel like I'm at home.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your fantastic review and feedback about the team, this will be passed on to them all.


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Review from John H (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into St Marks Court for 2 weeks respite in March 2024 and I was more than happy with the standard of care given. He then went back home and subsequently had a fall which required 2 weeks hospital admission. It was decided on discharge that he needed a period of assessment, and I was asked if
I had a preferred care home in mind for him. I asked if he could back to St Marks because of his previous positive experience there. Following 6 weeks assessment it was agreed that he should remain there permanently. I had no reservations about this as he has thrived there health-wise and seems content and happy. He enjoys the food, the company, the social activities arranged for the residents and the care from the friendly, always happy to help, professional staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review about St Marks Court, your wonderful feedback will be passed to our team.


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Review from G D (Daughter-in-law of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in here for 2 weeks for palliative care, I would like to thank all the nursing staff and carers. The love, care, compassion and support from all the staff was exceptional. They go above and beyond to help all residents in this home, I would highly recommend it to anyone! They deserve
more than 5 stars. Thank you very much from the bottom of our hearts!

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your wonderful review and amazing feedback for the team, this will be passed on to them all!


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Review from Sarah G (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad transferred to St Marks and was here for a year and he was on the residential floor then went on nursing, he was happy but then was unhappy.
So as a family, we decided to take him out and he is now in a new care home. He is really happy now.

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Review from A S (Granddaughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very prompt and efficient move-in process and changing room to be more comfortable and near the nurses station. Good communication from nursing staff with health updates. Staff are positive and engaging. Would like more receptiveness to sensor mat alarms, but understand pressure on staffing, plus clothes
missing during laundry. But overall, our family have been very grateful of the level of care and respect offered to our family members and we would recommend St Marks to others!

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Review from M D (Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to come to this home for respite as our roof blew off in the heavy wind and the home got soaked inside with all the rain. And we had nowhere else to go. All the staff welcomed us and looked after us so well.
I can't thank everyone so much for all they have done for us.

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Review from P D (Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from J M (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At all times I have witnessed the staff treat my father with dignity and care. At times there has been a tense situation and the staff have always managed to control and resolve the situation. The management staff have been very helpful, and when I made any enquiries. All my questions have been answered
fully.

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Review from G H (Son of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam fell and broke her hip in hospital 3 weeks ago. Back to home then back to hospital (breathing problem), returned back to home for palliative care. Passed away 3rd January.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

We are very sorry for the passing of your mum and thank you for your lovely review scores at this sad time.


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Review from Sarah S (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred Dad to St Marks from the hospital to receive palliative care.
The staff at St Marks cared for my dad as if he were their family. Dad felt safe and happy to be in a home-from-home environment, and his death was calm, comfortable and ultimately peaceful.
Thank you to the manager and all
the staff for making Dad's last few days happy ones. I will be forever grateful.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your heartfelt review; your kind words will be passed on to the team.


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Review from Marie L (Resident) assisted by family/friend published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks of respite has worked out really well and would be happy to come back if necessary.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review and kind words, we will pass these to all our St Marks Court team.


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Review from James M (Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your review and sharing you are happy with us, we will pass this to all our St Marks Court team.


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Review from J G (Partner of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite a nice place. Carers are kind and helpful, as are all the staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your kind words, we will pass these on to all our St Marks Court team.


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Review from P R (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After almost one year of care, we removed my father to another residential home. St Marks were unable to maintain and ultimately provide the basic level of care needed. Staff attrition led to increased reliance on agency staff, subsequently, levels of care declined to a level which justified multiple
complaints. Six months on and no improvements and care continued to decline.
The food provided was generally unhealthy and lacked variation. St Marks left my father unkept, and unshaven, with hair not combed, and wearing other people’s ill-fitting clothes became too much for the family.
Safeguarding issues were the last straw and my father was removed from the home within a week.
I’d strongly recommend considering alternative residential care.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for sharing your review as we welcome all feedback for our homes. We are sorry you feel your experience at St Marks Court was not agreeable and are glad these issues were resolved and addressed when raised.


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Review from Joanne S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly approach. On the welcome of my mam, staff, manager and depty were very nice, caring and supportive towards me and my mam. Good size rooms, food very good standard and loads of activities too. I would definitely recommend a stay at st Marks.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review and kind words, your feedback will be passed to the team.


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Review from Mandy B (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been looked after great.
The staff are very caring and friendly.
My dad has said he enjoyed his week here.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your wonderful 5-star review; we are very happy to hear your dad enjoyed his stay with us.


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Review from Paul M (Respite Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff really friendly and helpful in all areas.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review and kind words that will be passed on to our team.


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Review from Susan G (Stepdaughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved my step-mum from another care home to St Mark's. My 1st visit to check the place out was brilliant - as soon as I walked in the door, I knew this was the place for my step-mum. The manageress was very welcoming and friendly, with outstanding assurances my step-mum would be very
welcomed and looked after here.
Once my step-mum arrived, she was settled within the day; she is actually looking so much better prior to the previous place - she is in excellent hands! The staff, from the carers to the nurses and management are all brilliant.
St Mark's also offers daily activities from animal visits to singers etc, family are well informed, and a calendar is listed with all the activities, etc.
I honestly can't fault the place; I know I can leave my step-mum after a visit without being traumatised or crying on my journey home.
Thank you, St Mark's.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

What a fantastic and lovely review - thank you for this amazing feedback that will be passed on to our St Marks team.


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Review from V C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled in very well and is well looked after by the staff. If the family has any issues or worries about anything, we discuss any concerns with the manager and are always happy with the outcome. The manager is very approachable and understanding.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely comments; your feedback will be passed on to our St Marks Court team.


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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for St Marks Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for St Marks Court is calculated as follows: ( (252 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 364 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Marks Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about St Marks Court

What types of Care is St Marks Court registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Marks Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does St Marks Court have?

There are 60 Single Rooms.

What are the Facilities & Services at St Marks Court?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Marks Court to the centre of Gateshead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.