St Marks Court

73 Split Crow Road, Deckham, Gateshead NE8 3SA
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9.6 54 Reviews
  • St Marks Court, Gateshead
St Mark’s Court Care Home serves a community that was once dominated by shipbuilding and many of the staff and residents have lived in the area all their lives. This explains why there’s such a warm, communal feeling there. Staff, residents and their families have many shared experiences, which helps staff to build meaningful relationships with residents.

Visitors to St Mark’s Court often remark that it is very homely. This could be down to the warm greeting every visitor receives but it could also be the fact that every bedroom is different, as residents are encouraged to give their room an individual feel.

Residents at St Mark’s Court are encouraged to be busy and active, and they are helped in this by the energetic and creative activities co-ordinator, who supports staff and also has strong links with the local community.

The Salvation Army holds a weekly lunch club. A dance teacher comes once a week, as well as an artist. Students from the local college also do sessions on memory with residents and help them to create a story which they can write down and retell to the others.

St Mark’s Court takes part in ‘HenPower’, a project that creatively ‘hengages’ older people in arts activities and hen-keeping to promote health and wellbeing. Residents enjoy relaxing with the hens, which they may put on their knee, place their hand on them to settle them and then just sit quietly.

In general, residents get involved in a host of activities around the home, from laying tables to the gardening club.

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Care Provided by St Marks Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jo Sweeney (Home Manager)
  • Admission Criteria
    • No admissions for under 60 years of age
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Marks Court Reviews (54)

Total of 54, showing 21-40
9.6

St Marks Court has a Review Score of 9.6 (9.555) out of 10, based on 31 reviews in the last 2 years. Over all time St Marks Court has 54 reviews.

Overall Experience

  • 29
  • 23
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  • 1
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5
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23

Review from Melanie J (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management have been very helpful and caring.
She has settled in great.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review - your fantastic feedback will be passed on to the St Marks team.


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Review from Carole J (Next of Kin) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly (very). Looked after the residents excellently. Welcomed me when I visited. Did everything possible to make the resident's life better. Can't fault them.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your fantastic review - your kind words will be passed on to the team.


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Review from D F (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caregivers and managers are fantastic. Always there to help. Nothing is a problem. Fantastic activities. Lovely homemade food, absolutely no complaints from Dad loving it. We, as a family, have always felt Dad was safe and well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review and feedback - your positive words will be passed on to the St Marks Court team.


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Review from Christine S (Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is nice, and all the staff are lovely.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely words and the excellent scores you have given; your feedback will be passed on to the team.


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Review from Veronica N (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam came to St Marks in October, there has been more care than we hope for. It's like she has been here forever. It was very hard having to put Mam into care but found out it has been the best we have done for her. The care, love and loyalty shown by all the staff are second to none. This has
helped her settle in so well. Thanks for all that you do.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for this amazing review; your kind words and fantastic feedback will be passed on to our St Marks Court team.


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Review from Deborah D (Niece of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived in St Marks for just over three years. My aunt is happy and content. The staff are amazing and know every need for my aunt. I'm happy that my aunt is happy.

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Review from Sonia T (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went for a chat with the manager about my mum's care, and it was dealt with asap. My mum got moved, and after three days, I've seen a change in my mum. She is much happier, and the carers have looked after Mum greatly. I am so happy, and Mum is happy thanks to the manager.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your fantastic review. We are very happy your concerns could be dealt with in such a positive manner, and your feedback will be passed on to the team.


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Review from Jimmy M (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy.
I am well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review - your feedback is very important to us, and this will be passed on to all our team.


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Review from Douglas J (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy, and the staff are really wonderful; they are always there when you need help, and I really love my food.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your wonderful five-star review - your feedback is very important to us, and this will be passed on to all our team.


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Review from Beth I (Respite Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my time here.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your wonderful 5-star review - this will be passed on to all the team.


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Review from C L (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was extremely happy, relaxed and content during his stay at St Marks Court. Dignity and respect always. Nurses and all staff - excellent care. Caring, thoughtful and engaged well with my dad and my dad's family. Thank you for your care and help at a difficult time.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely words, which will be passed on to all of the care team.


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Review from Donna R (Niece of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited today after a very anxious week since moving my aunt into St Marks, and I feel 100-times better seeing how lovely the staff are with the residents and how settled my auntie is compared to last week! Thank you so much. I think the whole family will sleep a lot better now knowing he is safe and
cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely words and feedback - we are very happy that she is settling in well and is happy.


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Review from B B (Niece of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Marks is a warm and friendly care home. The staff are all helpful and dedicated to my aunt and her family. My aunt has settled in really well and now sees St Marks as her home.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your lovely review. We are very happy your Aunt considers St Marks as her home, and we are very pleased she is with us. I will pass your kind words on to our care team.


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Review from L W (Granddaughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy that my nanna is happy, and the staff are very helpful. My nanna enjoys the company of the other residents and likes to enjoy the activities.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your review. Your lovely comments will be passed to our St Marks Court care team.


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Review from Pamela J (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All rooms ensuite and are very clean and tidy. Staff very friendly and accommodating. Nothing is too much trouble Residents are encouraged to participate in activities when possible.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Marks Court

Thank you for your review; I will pass your lovely comments on to our care team.


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Review from Terence E (Husband of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I'm very pleased with the care package at St Marks. I marked security down because my wife wedding and engagement ring have gone missing. The one to one team who organise visiting, could not be praised enough for their help and kindness.

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Review from Elaine J (Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a pleasant care home to live in. The staff do all they can to help you, especially if you have anything that is bothering you. I have been here for six years, and I am still happy being here.

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Review from I W (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming, helpful, caring and professional. Residents dignity and understanding. My mam says the staff are all lovely and the food is beautiful. She is now making friends and going into the lounge.

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Review from Frances S (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is there and I wouldn't trust anyone else with mam.
The carer is so lovely with her treats her like her own mam. Because of Covid-19 they pass on loving messages. The manager is lovely all staff are kind I would give 10 out of 10

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Review from Stephanie K (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care during the final stages of his life. He was treated with compassion and dignity by a wonderful team of staff. They also cared for us, the family, too.

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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for St Marks Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for St Marks Court is calculated as follows: ( (252 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 364 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Marks Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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