St Marks Court

73 Split Crow Road, Deckham, Gateshead NE8 3SA
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9.6 54 Reviews
  • St Marks Court, Gateshead
St Mark’s Court Care Home serves a community that was once dominated by shipbuilding and many of the staff and residents have lived in the area all their lives. This explains why there’s such a warm, communal feeling there. Staff, residents and their families have many shared experiences, which helps staff to build meaningful relationships with residents.

Visitors to St Mark’s Court often remark that it is very homely. This could be down to the warm greeting every visitor receives but it could also be the fact that every bedroom is different, as residents are encouraged to give their room an individual feel.

Residents at St Mark’s Court are encouraged to be busy and active, and they are helped in this by the energetic and creative activities co-ordinator, who supports staff and also has strong links with the local community.

The Salvation Army holds a weekly lunch club. A dance teacher comes once a week, as well as an artist. Students from the local college also do sessions on memory with residents and help them to create a story which they can write down and retell to the others.

St Mark’s Court takes part in ‘HenPower’, a project that creatively ‘hengages’ older people in arts activities and hen-keeping to promote health and wellbeing. Residents enjoy relaxing with the hens, which they may put on their knee, place their hand on them to settle them and then just sit quietly.

In general, residents get involved in a host of activities around the home, from laying tables to the gardening club.

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Care Provided by St Marks Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jo Sweeney (Home Manager)
  • Admission Criteria
    • No admissions for under 60 years of age
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Marks Court Reviews (54)

Total of 54, showing 41-54
9.6

St Marks Court has a Review Score of 9.6 (9.555) out of 10, based on 31 reviews in the last 2 years. Over all time St Marks Court has 54 reviews.

Overall Experience

  • 29
  • 23
  • 0
  • 1
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Date Published

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5
31
23

Review from M W (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Marks ensure the residents are safe and well. The staff are the Saint in St Marks. It is a proper family atmosphere not only for residents but also the families. There is always something for them to do on a daily basis plenty of entertainment and activities.

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Review from Lesley H (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Marks are absolute angels. Our mam passed away on the 4th May after a short illness and my sister and myself stayed at the home for 8 days and never left her side. The staff not only lovingly cared for our mam but us too. Even after she passed they knocked on the door before entering,
so respectful. It's a big decision placing a relative in care but I wouldn't hesitate in recommending St Marks Court.

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Review from H C (Granddaughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather stayed within St Marks for 2 weeks respite. The care was outstanding. The staff were so helpful. The home was clean and welcoming.

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Review from Karen H (Daughter-in-law of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has lived at St Marks for four and a half years. She loves living here and has enjoyed getting involved in all activities the home has to offer. She has loved all the staff on different floors and is treated with respect and dignity.

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Review from B A (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice atmosphere. Staff very attentive and friendly.

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Review from Julie R (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has stayed here on respite for the 3rd time. She loves everything about her stay, the staff are amazing. When I leave her at St Marks I am at ease knowing she is happy and cared for.

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Review from Julie H (Niece of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend and I looked at various care homes and was about to give up when someone told us about St Marks Court, we instantly took notice and had a look around. We instantly loved the look (it wasn't a show home, like some). It was clean, friendly and fresh. We were taken around straight away and details
were taken. The nurse in charge and the manager then visited my Auntie who was in hospital and had a friendly chat with her and her social worker and made arrangements to go into St Marks Court. The staff are friendly, caring and standards are very good.

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Review from Malcolm S (Friend of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have come across as compassionate and caring. The 'duty' nurses always give me a full report on my friend's state of being. The place is kept clean and tidy and the staff are conscientious in maintaining my friend's hygiene.

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Review from Barry W (Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was sent here from the hospital after I fractured my ankle as somewhere to stay until the necessary adaptions were made to my own home. Stayed here just over a week.


I loved it. The staff were all friendly, the home itself was very welcoming and the other residents were easy to talk to.


You

get the perfect mix of your own independence with the knowledge that staff are there if you need them.


I was a bit wary when I was told about being sent here, a lad in his mid-30s being sent to a care home, but in truth, I didn't want to leave when my time was up!


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Review from C B (Cousin of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin feels happy and safe.

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Review from Jennifer B (Niece of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had an emergency tracheostomy and at 93 years of age and with cancer of the larynx she could not continue to live alone as she has previously done. This was mainly because of the level of management required for the stoma and also her possible deterioration in ability secondary to the cancer.
This
happened quickly and was very traumatic. Her daughter (my cousin) and I looked at various nursing homes. Over the phone on our initial contact St Marks was positive, sounded able and experienced when asked if they could manage a trache. Not all homes contacted were the same. The home has helped my aunt come to terms with her present situation and settle in although she would of course prefer to be in her own home. All in all a good transition.

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Review from Sylvia R (Cousin of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin appears to have settled well in St Mark's home.

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Review from Stuart V (Son of Resident) published on 15 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were exceptional when my mother needed two separate respite stays to recover from two broken hip incidents. They were professional, caring and very friendly making my mother feel at home. She loved her stay and was sorry to leave.

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Review from Janice T (Wife of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Suffering complex nursing needs, concerned St Mark's Court would struggle looking after my very sick husband. The staff were amazing giving care far beyond the call of duty, showing humanity and empathy.

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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for St Marks Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for St Marks Court is calculated as follows: ( (252 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 364 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Marks Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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