Wallace House

Ravensworth Road, Dunston, Gateshead NE11 9AE
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9.9 34 Reviews
  • Wallace House, Gateshead
Wallace House is in Dunston, Gateshead, close to local shops and the Metro Centre.

Most of the residents and staff at Wallace House are local, and this goes a long way to explaining why it is a friendly, family-orientated care home, something that visitors often comment on when they arrive.

The staff at Wallace House have a very people-centred approach with the residents. They quickly get to know what their family and work history is, what they like and don’t like, and so on. In this way they build relationships that are warm and caring but also respectful, so that residents can retain their dignity.

The activities coordinator encourages residents to stay mentally and physically active, and arranges a wide choice of activities. When residents first arrive, they find out what gives them enjoyment and what they’ve done in the past, so that they can tailor their activities. There are all the usual things, such as board games, bingo, knit ‘n’ natter, trips out, and so on, but there’s much more, including fashion shows.

There’s a wheelchair-accessible garden, so residents can potter about and grow fruit and vegetables. The home has a good relationship with a local community centre, which organises activities, and residents go there for coffee mornings.

Wallace House also works closely with the nearby Methodist centre and local schools come in at Christmas to sing carols. There’s a Working Man’s Club over the road, so residents can pop in for a pint if they wish.

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Care Provided by Wallace House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lesley Dawson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wallace House Reviews (34)

Total of 34, showing 1-20
9.9

Wallace House has a Review Score of 9.9 (9.857) out of 10, based on 12 reviews in the last 2 years. Over all time Wallace House has 34 reviews.

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Review from H A (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Wallace House as a resident in August. Staff were excellent in their care and respectfulness of my mum. Mum was treated with great care and dignity. Both my sister and I were very impressed with the staff and our mum received such excellent support whilst residing there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review and positive feedback for Wallace House, we will share your kind words with the team.


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Review from Linda B (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff looked after my mum with care and love which I'm forever grateful for. They made sure my mum was comfortable and pain-free right up to the end.
Well done to all the carers and nurses at Wallace House. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review and feedback, your kind words will be passed on to our team.


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Review from Kay F (Daughter-in-law of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a perfect care home for my relative! The staff are all very friendly and made not just us, but our relatives feel very welcomed and at ease. We were confident that we were making the correct decision from the moment we turned up. As a family, we feel that this care home was the best choice we could
have made. It's such a shame that the person they cared for couldn't have spent longer here as the staff was so good with him and us, even in his final days. I would highly recommend this place because of its facilities, welcoming attitude, general feel, staff, food, and how they keep you informed about your relatives and their well-being.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review - your feedback will be passed on to the team.


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Review from Cynthia F (Wife of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my husband was being assessed for his illness and capabilities, he had been placed in quite a few different places and homes. His final placement which we had agreed would be permanent was at Wallace House, and the way he was treated there was wonderful, and put some of the other places he had
been in to shame. I shall be ever-thankful to the staff at Wallace House for the care and attention given to my husband for his last couple of months, and his family join me in these wishes. Our thanks to everyone concerned.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your fantastic review - your feedback will be passed on to all the Wallace House team.


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Review from Keith F (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, down-to-earth residential care and nursing home. My father spent his final few weeks here, and Wallace House was, without doubt, the best place for him. The staff are all very friendly, and genuine, and know all the residents very well. Some care homes can be large, with many floors and
separate areas, and no one to greet you at the front door... but Wallace House feels homely, warm, and welcoming. The staff met all of my dad's needs, and he always sat with other residents when we visited, laughing, joking, and watching TV. There is a wholesome atmosphere throughout the place, and our family will always remember the staff who were there with my father during his final hours, and their kind words to both him when his time came, and to us after he passed away. Thank you to you all - extremely highly recommended.

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Review from M M (Sister-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from staff, premises are always clean and tidy. Staff are kind, friendly, nothing is too much trouble.
Staff provide care to the families of residents as you look after their loved ones, first-class care. You have no idea what this means to families. Thank you so very much.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your review and fantastic feedback, this will be passed to our team.


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Review from A W (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 8 weeks in Wallace House. I found that staff to be very friendly and very kind and caring towards my mum. The managers at Wallace House are excellent with all the residents and they are very experienced. This care home is small and cosy which really worked for Mum. In another larger home Mum
would have been lost. A positive experience at Wallace House overall.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review and kind words about our team, these will be passed on to the home.


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Review from L R (Granddaughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with lovely attentive staff, who would greet you and always offer you a cup of tea when on visits. Lots of activities for the residents, and the diary always looks full to keep the residents entertained. The rooms are clean, with great facilities. They take great care of their residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review and feedback that will be passed to our team.


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Review from J U (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a care home, we entered Wallace House and noticed there was no smell (of urine or horrible smells) which we'd found a good indication. Mam settled in well and the staff were great, Mam was clean/bathed regularly. The food looked amazing! When Mam was dying, the home kept Mam
warm, and comfortable and we'd been kept informed so we were with her as she passed. This meant everything to us. Thank you. The staff and other residents became part of our extended family during the 14 months Mam was there.

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Review from J W (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to selecting a care home for mum I relied heavily on my intuition and an exceptional recommendation from a trusted friend. Now after four months, I can confidently affirm that my initial instincts were indeed correct. While it did take some time for mum to acclimatize to her new surroundings
the dedication and professionalism displayed by the staff has been truly remarkable. They continue to assess and improve her care always making sure that I am included in any decision making. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review and wonderful feedback that will be passed to all our Wallace House team.


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Review from Janice O (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this care home for 6 months now. She has settled in extremely well thanks to the friendliness and caring from all the staff. Every time I go to visit her I am met with a welcome from everybody. I am extremely happy with the care my mother receives here, and more importantly
my mother is very happy here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


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Review from Linda D (Niece of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt passed away peacefully in May 2023 aged 103. She had been a resident at Wallace House for seven years. Prior to moving into the home, we didn’t think she would live much longer - how wrong could we be. The lovely caring staff restored her back to a happy, funny, interesting person. For five
years she had a reasonable quality of life - and was always clean and well-dressed whenever we visited. She was also obviously well-fed as she went from a size 14 to a size twenty - we were happy enough with that as she really enjoyed her food.
She celebrated her 100th birthday in April 2020 - we had sent out invitations for a celebration to be held at the home but the lockdown came and we weren’t able to celebrate with her. However, the staff made sure she had a party and she celebrated in style.
Sadly in the last few months, she was in decline, her body was exhausted, the rate of care never faulted and she was so comfortable and cosy as her life finally came to an end.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

We are very sorry for your loss and your aunt is sadly missed at Wallace House. I will pass on your kind words and lovely feedback to the team, thank you for taking the time to share such a lovely review.


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Review from Naomi T (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment she arrived, my mother-in-law was given the care she needed to get back on her feet. She was cared for and respected by all the staff. She received her medications on time and was kept nourished and warm, all of which contributed to her recovery. The staff at Wallace House always had
time for her and made sure she was comfortable and happy. We can't thank them enough for making her fit enough to go back home and live an independent life especially as she is 93 years old.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your lovely review of Wallace House, your feedback will be passed to the team.


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Review from Stephen L (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is local to where I live. It is extremely well-led and supported by wonderful, caring individuals. They place great emphasis that this is my mum's "home" and not a care home. The staff are very attentive and have a proactive approach involving family members and the community. The team
are always looking to engage the residents in extra activities. Selfishly, following my mum's placement here, I have been able to relax knowing the support she has around her. I would recommend this care home to all people looking for a great environment for their loved ones.

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Review from L H (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The strength of Wallace House is undoubtedly its staff. Management, cleaners, carers and nursing staff have all been excellent with my mam. My mam has been treated with respect and most of all with care. The atmosphere in the home is excellent with a real family feeling. The staff are all friendly,
helpful and approachable. I have seen a lot of celebrations taking place e.g. Halloween which the residents seem to really enjoy. The food too is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your review and feedback, your positive comments will be passed on to all the team.


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Review from Hazel B (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’m pleased to say my mum is finally out of Wallace House after 2 years. She was put in there after having a stroke over lockdown. She is now away from the neglect and abuse she suffered, in this care home, mainly by agency staff who have been used over the last couple of years. Some of the permanent
staff have seen what’s going on and for some reason have not reported what they have seen. These people all have a duty of care I would have thought.
They haven’t been able to keep a permanent manager in this home over the last couple of years for some reason.
We have watched this home go downhill rapidly and my mum has suffered because of this.
Hopefully, now that they finally have a new permanent manager things may change.
All we want for my mum is to be treated with respect dignity and love and to be cared for whatever time she has left.
This home didn’t come near the mark on any of these. Totally inadequate!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your review. We take all feedback seriously and our new manager has been made aware of these concerns and shared them with the relevant agency.


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Review from Julia H (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has settled well into Wallace House and is happy and contented. The staff all know Mam well and I am happy with their care and support of Mam. Mam enjoys the food and has gained weight. The home has special celebration days occasionally and Mam loves these days and the staff keep you informed of
activities.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wallace House

Thank you for your wonderful review - we are very pleased to hear your mum is content and happy and will pass your feedback onto the team at Wallace House.


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Review from Pamela A (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and friendly. If I can't make a visit I can chat to my mam on the phone, and I'm kept informed about her health by staff. Her room is clean and tidy when I visit, plus very comfortable. She's been taken out to the shops by staff which she loves. The hairdresser does a great
job. Mam is very happy here. She can't wait for the garden to grow so she can plant seeds and grow vegetables.

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Review from Patricia F (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 93, has been a resident at Wallace House for a number of years. My family and I are all delighted with her care. Mam is treated with dignity and is allowed to choose whether or not to join in activities. When they are able to, there are often fun activities organised and Mam like sing-alongs,
getting her nails done and bingo. The staff treat her as if they are part of her family, and she is very content. Her health conditions are managed, and I am pleased that the preventative management of covid has been very successful. Management and staff have done their best to put safe processes in place and they are working.

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Review from Debra T (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad absolutely loves living in Wallace House, the staff are wonderful. The activities keep him very entertained... I couldn't wish for anything more. Thank you all so so much. I'm just so glad he's happy.

Reply from Amanda Cavanagh, Manager at Wallace House

Thank you so much for your kind words. The staff team work very hard and feedback is always appreciated to develop our care and to ensure staff feel valued in their role.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Wallace House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Wallace House is calculated as follows: ( (122 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wallace House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Wallace House

What types of Care is Wallace House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wallace House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wallace House have?

There are 40 Single Rooms.

What are the Facilities & Services at Wallace House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wallace House to the centre of Gateshead?

1.2 mile(s) as the crow flies, distance by road may be significantly further.