Balmoral Court

Ayton Street, Byker, Newcastle upon Tyne NE6 2DB
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6.4 51 Reviews
  • Balmoral Court, Newcastle upon Tyne
Balmoral Court is a stylish and homely care home, with comfortable furnishings and pleasant dining areas designed to allow residents to feel relaxed and at one with their surroundings.

A hardworking and professional care team take the needs of residents very seriously, while looking to maintain a friendly atmosphere for the benefit of both service users and visitors.

The independence and dignity of residents is at the core of the service, with each occupant having their own personalised care plan and the opportunity to enjoy a varied lifestyle.

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Care Provided by Balmoral Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karleen Taylor-Williams (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Balmoral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • Car park onsite


Balmoral Court Reviews (51)

Total of 51, showing 21-40
6.4

Balmoral Court has a Review Score of 6.4 (6.430) out of 10, based on 13 reviews in the last 2 years. Over all time Balmoral Court has 51 reviews.

Overall Experience

  • 35
  • 7
  • 0
  • 0
  • 9

Date Published

51
3
10
13
38

Review from Ethel M (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother went into this care home at the start of the COVID-19 pandemic so we were not able to have a look around before she was admitted. During her time there we were not able to visit very often because of lockdown but on the occasions that we did the staff could not give us any information about
what my mother had been doing or how she was adapting. On two occasions my mother had injuries that the staff had failed to notice but we noticed through a glass door. One of these injuries was a broken finger that required hospital treatment. The staff could give no explanation as to how this injury occurred and when examined in the hospital we were told that the injury was about four days old. The other injury was deep scratches to her face that were caused by some wire my mother had wrapped around her finger. Again the staff had not noticed it but we were able to see it even though we were on the opposite side of a glass door.

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Review from Harry G (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the home very helpful. They kept me informed how my dad was doing, which was especially good given that we have not been able to visit much the last year or so. We have now visited twice recently and can see he is happy living here.

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Review from Jeremy F (Grandson of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems to be satisfactory, hard to say too much specific when restrictions have been tough but the staff i speak to are super helpful. One member of staff has been particularly helpful when we have called up.

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Review from Claire J (Friend of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who used to reside at Balmoral Court was well looked after by the staffing team. We had regular calls using Skype together because I now lived abroad and she was quite fond of the staff there. From what she told me the Quality of Care was fantastic and she was very happy and enjoyed the activities
the home provided on a daily basis. I'd like to thank the staff for their hard work and dedication

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Review from James H (Cousin of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Cousin has been a resident at Balmoral Court on their Nursing unit for a number of months. During his time there I've found the staff to be extremely helpful and understanding, The Home always answers any questions I have regarding his care. I'm happy with the care he has been receiving during his
time at Balmoral

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Review from Andrew G (Nephew of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was admitted to Balmoral Court for end-of-life care, after a short stay in hospital.
I would offer my sincere thanks to the staff of the Kate Unit for the gentle, compassionate and professional care they provided. My aunt was able to spend her last few days in quiet dignity, with her closest
family nearby.
The management team was completely clear about what to expect and accommodating when the hospital failed to provide adequate information on the patient transfer.
I would thoroughly recommend this care home to anyone in a similar situation.

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Review from Mark G (Nephew of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have done a fantastic job looking after my uncle during the pandemic. He seems to be very happy when we video call him and he is looking healthy. Couldn't be happier with the care he is receiving at Balmoral Court.

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Review from Julie T (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to the home in November, during that time She has settled in extremely well and is enjoying herself. During regular video calls, she tells me she likes the staff and the activities that they do and is very fond of the chickens and rabbits they have onsite.

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Review from Geoffrey T (Friend of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently Live away from Newcastle and my friend has been a resident at Balmoral Court for a number of years, Over the festive period, the staff were extremely helpful and accommodating for arranging remote phone calls and for allowing me to drop gifts into the home for Christmas Day. The staff need
a round of applause for their hard work and dedication in keeping our loved ones save during these difficult times.

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Review from Derek A (Grandson of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granda has never been happier since going into care.
They attend to his emotional and physical needs very well.

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Review from Danny S (Son of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home now for a few months now.
Care is fantastic, the staff are brilliant, and he couldn't be happier.
Would happily recommend Balmoral Court to people.

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Review from Margaret T (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is settled into the care home.
I have no problems with the care he is receiving.
The staff upstairs are always available for a word to find out about his health.
The staff are always attentive to us when we visit.

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Review from Anna S (Niece of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Balmoral Court for several years now and has always been extremely happy and well cared for.
The staff always ensure her needs are met and there are always activities on for her to do and a good range on the menu.
I'd happily recommend Balmoral.

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Review from G D (Resident) assisted by family/friend published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Excellent staff. Clean. 10/10 management. Good food, weekly trips.

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Review from Joshua A (Regular Volunteer) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently volunteered at Balmoral Court on activities. This was my first time in a care environment and the quality of care I witnessed was fantastic across the entire home. The care staff are fantastic and made me feel extremely welcome at all times. The activities girls within the home are fantastic,
there is always something to do at the home and there are singers in the home at least once a month and regular outings. The residents and families seem extremely happy with all aspects of life and the management team are fantastic. The registered home manager is fantastic and always strives to improve some aspect of the home.
I'd defiantly recommend Balmoral to my friends and family if they ever need a care home..

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Review from J D (Friend of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis at Balmoral Court, the level of care is fantastic, with excellent activities with regular entertainers. The girls do a fantastic job. The care staff are very professional and caring. The manager is very dedicated and always makes me feel welcome and answers any questions
or concerns really quickly. The nurses are also fantastic.
Fantastic home and staffing team, feels more like a family than a care home.

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Review from Jayne D (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited to find my mam very disorientated and in a state that she used to be in at a previous home. I explained to the staff that I suspected her blood sugars were high due to the way she was presenting.
A nurse immediately took a reading and they were high. The staff were very supportive to me as
they could see I was disturbed.
The whole situation was managed in a highly professional and caring manner.
The following day mam was back to her normal lovely self but the nurse on duty kept me informed via phone to reassure me that mam was ok.

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Review from E H (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful and welcoming since I've moved my dad here.
Especially since he can't speak English so it's sometimes hard to understand what he's asking for. They've made sure to include him in activities.

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Review from Diane P (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral is not just a care home, it goes above and beyond all expectations. My mum had been moved so many times that I lost all hope of finding somewhere that she could thrive, but I found it at Balmoral. Any and all problems are thoughtfully solved by staff that really care and would say love the
people who live there.

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Review from John W (Friend of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend currently lives at Balmoral Court on the male challenging behaviour unit. I visit him as often as I can and can honestly say I’ve never seen him happier. The staff engage with him, myself and everyone in such a caring way. It’s great to see a collective group of people all working so hard,
to provide what I would describe as the best care I have ever seen.
I always leave knowing my good friend is in an exceptional place and is getting cared for in a way you can wish for a loved one.

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Current Review Score: 6.4 (6.430)

Overview of Review Score

The Review Score of 6.4 (6.430) out of 10 for Balmoral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.527 for Balmoral Court is calculated as follows: ( (33 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (81 Very Poors x 1) ) ÷ 148 Ratings = 2.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.903 Points relating to the number of positive Reviews for Balmoral Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 6 Positive Reviews ÷ 19.8 = 0.303

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Darren

Darren Wilson

Job Title: Chef

Joined: 2019

Darren is our chef at Balmoral Court. He is a big part of our team, he enjoys feedback from the residents and always takes into account person-centred choice. Darren has been a part of our team for 3 years and has previous chef experience.


Deb

Deb Mitchell

Job Title: Senior Carer

Joined: 2016

Deb has been with us for 4 years and thoroughly enjoys being part of the Balmoral team, she has previous experience of being a senior care assistant, enabling her to provide extensive support and knowledge to our staff team and residents' wellbeing.


Hedley

Hedley Spoors

Job Title: Business Manager

Joined: 2017

Hedley has been our Business Manager for 4 years, and has Previous Automotive and Retail Management experience. Hedley is a vital part of our team and enjoys spending time with the residents, staff and relatives in Balmoral.


Karleen

Karleen Taylor-Williams

Job Title: Manager

Joined: 2016

Karleen has been part of the Balmoral team for 4.5 years, she has extensive experience in nursing care and loves Balmoral House.


Connor

Connor Tate

Job Title: Nursing Associate

Joined: 2016

Connor is our Nursing associate here at Balmoral, he has previously been in senior care roles and enjoys the hands-on care given to our residents.