Byker Hall Care Home

Allendale Road, Newcastle upon Tyne NE6 2SB
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9.7 57 Reviews
  • Byker Hall Care Home, Newcastle upon Tyne
Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.

Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.

This purpose built care home offers accommodation in single occupancy rooms, all of which are with en-suite facilities.

Byker Hall provides a TV lounge and a quiet sitting room on each floor. The home also provides separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with daily menus being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged for residents.

The home also offers a variety of activities.

Complete redevelopment of the home is now under way transforming the look and the existing facilities to make Byker Hall the most luxurious and prestigious Care Home in East Newcastle area.

Byker Hall Care Home gives a Fair Price Guarantee and will not charge any more than that recommended by Newcastle City Council to make it as affordable as possible for the elderly community.
Whether the fees are paid privately or with assistance, everyone pays the same amount. This may save some of the residents and their families many thousands of pounds per year.

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Care Provided by Byker Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Naomi Thomson (Manager)
  • Admission Criteria
    • All welcome
    • Ages 55+
  • Room Information
    • Single Rooms (95)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Byker Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £874 – £874
    • Self-Funded Residential Dementia Care £874 – £874
    • Self-Funded Nursing Care £874 – £874
    • RESPITE Self-Funded Residential Care £874 – £874
    • RESPITE Self-Funded Residential Dementia Care £874 – £874

  • Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.
  • (these prices are only a guideline, please contact Byker Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime but encouraged to avoid mealtimes


  • Parking

  • Free on-site parking


Byker Hall Care Home Reviews (57)

Total of 57, showing 1-20
9.7

Byker Hall Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Byker Hall Care Home has 57 reviews.

Overall Experience

  • 40
  • 16
  • 1
  • 0
  • 0

Date Published

57
6
22
34
23

Review from Marion B (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into the care home beginning of December 2024 and has been cared for since her arrival. Cannot fault the carers or any other members of staff, they have been great with Mam. I would not have put her in Byker Hall Care Home if I was not satisfied, it has always been a good care home. She has
been much happier since she came.

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Review from Margaret M (Relative of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. Good entertainment. Very happy to have my mother-in-law here and I have got my mother in Byker Hall Care Home, she is very happy.

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Review from Susan B (Daughter of Resident) published on 24 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough for the care my mam receives in Byker Hall Care Home. All staff are kind and respectful of all of the residents.
My brother and I were worried and quite reluctant to put my mam into care but once we came to Byker Hall, we felt relief that Mam was going to live in a special
place. Apart from great care, I am amazed at all of the entertainment and fun everyone has.

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Review from Susan C (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cleanliness is lovely. Mam enjoys the food. Enjoys going on trips out. Staff are great.

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Review from C C (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, staff will step in to support. The food is great all staff are lovely.

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Review from Lorraine S (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, sociable staff. Any complaints or concerns dealt with promptly. Management is approachable and open to any suggestions or issues that arise.

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Review from Claire A (Granddaughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is clean and tidy.
is treated like family.
Grandmother enjoys activities.
Food is good.

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Review from J T (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for about five years, sadly she passed away in July but over the last five years, we couldn't have asked for anything better. She was cared for as if she was part of the family. It was always a friendly place to go into with lots of activities and entertainment for the residents to keep
them busy.
Not only did they care for my mum but for my family too, we stayed with her for three nights in her room. They constantly came in to check we were ok as well as Mum. They provided us with a care pack with support sheets, coffee, tea, toiletries and much more. Such a caring touch for any family.
Amazing, caring staff throughout, including carers, cleaners and admin staff.

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Review from V R (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was well cared for in Byker Hall Care Home. She was very happy and settled there and classed it as her 'home'. The staff were amazing, going over and above their normal duties. She was well looked after with all her needs being catered for. She has since passed away but we know she was happy
and contented. Well done everyone, you are all stars!

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Review from Stephen G (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, reassuring for my mother is being cared for and stimulated, the whole family are pleased with the progress/experience Mum is having in Byker Hall Care Home.

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Review from Lesley M (Daughter-in-law of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in Byker Hall for nearly five years. Initially, her dementia was such that she was able to participate in all activities, even helping wash up! She was taken to the pantomime and excursions out for ice cream. She loved the staff and felt very secure. Towards the end, when she was
bedridden, the staff were extremely attentive, even though, at times, there weren't enough of them. When she passed recently, they were very sensitive and clearly upset to lose her. They are amazing people.

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Review from Jim M (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been resident at Byker Hall Care Home for over 5 years, and was so well cared for. She struggled with her Alzheimer's, and was initially restless, but very soon settled into her new home.The entire staff were always caring and accommodating with both her, and our family.
She always said she
felt safe and well looked after there.
Her room was fine, good facilities, any issues or requests we had were always dealt with in a timely manner.
She loved taking part in the arranged activities, especially ones that involved music and dancing, of which there seemed many.
As her illness progressed, her care became more 'hands on', but always first class from everyone.
As our mum's illness progressed, the staff couldn't be more helpful. They allowed us to stay in her room, brought us beds, and made sure we were comfortable.
Sadly, our mum passed away in July, but again, the management and staff were so professional and caring, and a massive help.
We have nothing but praise for everyone at Byker Hall.

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Review from Melanie M (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are perfect. Home-from-home experience. Staff are all caring. The management is very helpful. Mam loves it here.

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Review from L R (Sister of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is marvellous, I can not fault the home or praise everyone enough. All staff are dedicated to the care of my brother.

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Review from P P (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cared for. Well looked after. Happy place to be.

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Review from J R (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is quite happy but annoyed with people banging doors in the kitchen.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for taking the time to share your review, we really appreciate the feedback. We have addressed the problem with the banging door and we are sorry to hear that it has annoyed your dad, if he experiences any more issues, do not hesitate to bring this to our attention. There is always management around to speak with. We are delighted to confirm we have revamped our activities planner too so I'm confident we will see an improved score in the future. We had a Pride event at the weekend where all residents attended and had great fun. We have many events and trips planned.


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Review from Christine B (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting, staff facilities.
Found communications a bit challenging, i.e. asking for chiropodist and whether they have been.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for the feedback, we have addressed the issues and we hope you see the improvements in this area. We appreciate you taking the time to share your feedback, we always welcome any areas for improvement.


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Review from Norman M (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very comfortable for my mam, good staff, good facilities and clean and tidy, not much more to add really, my mam likes it here.

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Review from John J (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves the staff on day and night shift, they are awesome people, she calls them her family which she's okay with and who she trusts the most. Even staff like her humour, she's always lighting up their day and night, that's who she is.

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Review from Anton C (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very friendly and good fun. Nice place.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Byker Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Byker Hall Care Home is calculated as follows: ( (299 Excellents x 5) + (97 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 402 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byker Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 09 Mar 2025

1 Nursing Bed 1 Dementia Bed 1 Residential Bed


Awards / Recognitions (0)

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Meet the Team (1)

No image found

Naomi Thomson

Job Title: Registered Manager

Joined: 2022

Registered nurse with over 20 years of experience working in care homes.


Frequently Asked Questions about Byker Hall Care Home

What types of Care is Byker Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Byker Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Byker Hall Care Home have?

There are 95 Single Rooms.

What are the Facilities & Services at Byker Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Byker Hall Care Home to the centre of Newcastle upon Tyne?

1.9 mile(s) as the crow flies, distance by road may be significantly further.