Review from A S (Brother of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

My sister was a resident for three years with excellent care and when she passed away, that care and attention showed even more to her family. My brother has been a resident for a year now and his care is of the best yo could wish for.

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Review from M L (Granddaughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience

My Nana has been a resident for a few months I find this home very good. My Nana is very happy here and the staff are always so friendly. Visiting is always relaxed and I can come anytime. Nana's room is nice and has everything that she needs.

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Review from Brenda M (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience

I find the home very relaxed and I can see my friend is very comfortable, happy, and well cared for. I noticed there was a newer manager around on my visits, I had some questions and I found the manager approachable, she answered all my questions and put my mind at ease. There a some very lovely staff

in the home, and I am always made to feel welcome.

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Review from Lisa B (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience

The home is lovely and friendly. Dad is well looked after. The staff are very caring. Home from home.

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Review from Julie T (Father of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience

Byker Hall Care Home is lovely friendly do 100% value for money they take pride in patients.
Activities are amazing something for everyone like home from home. Whatever you ask for isn't a problem for them. Lovely management and staff.

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Review from Shawn S (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

My father in Byker Hall Care Home we have found it very pleasant for him, the staff can't do enough for you. The meals are well planned and implemented. My father has medication four times a day and the nursing staff are great.

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Review from J C (Nephew of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic staff. Overall a massive, thank you to staff.

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Review from A G (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience

I came in with my brother for the review and found the staff member very friendly and informative. We found out all of the information we needed and are very satisfied with his care at this present moment in time.

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Review from Sarah L (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming walk around on initial viewing of the home, everyone said hello from the carers to the cleaners.
Carers were very supportive and caring towards me when I was upset transitioning my mam into the home. My mam settled in well and enjoys the company, food and care that she receives every

day. The choice and quality of food on offer is great and the activities keep my mam engaged and brings joy to the home. The home is spotless, it is cleaned daily and is very secure which gives peace of mind.

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Review from D P (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly care home. Always feel residents are looked after very well. Always clean throughout. Can ask them anything. Feel relaxed that my mam is getting the best care possible.

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Review from Steph M (Granddaughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

The staff of Byker Hall Care Home are simply incredible. The care is fantastic and you could see they genuinely loved caring for my grandad. As well as looking after and supporting my grandad, they also supported us, as a family, something we’ll always be grateful for. Thank you!

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Review from Katherine A (Mother-in-law of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

Friendly atmosphere. Caring, making time for residents and family. Always polite. Clean, rooms are always very presentable. Staff very friendly. Always got time for everyone. Always know she's safe.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for your feedback and kind comments. It’s worth sharing that we are continuing the improvements to rooms and facilities. The new manager is being pro-active in making this happen for our residents.

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Review from K B (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience

All staff are very friendly, approachable and are always happy to help with a smile on their faces.

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Review from Susan M (Daughter of Resident) published on 23 July 2023
Submitted via Website • Report

Overall Experience

Wonderful care shown to my father. He has been made comfortable in every way and they help to keep his spirits up.
As well as concentrating mainly on my father they have been very kind to all of his family when visiting there.
I cannot fault any of the staff along with the Doctor’s and nurses involved

with my father’s care.
Keep up the amazing work, Byker Hall!

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Review from Daniel K (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience

Byker Hall is a pleasant, bright, clean and friendly place to visit. A well-organised reception, which was safely administered during the peak of the pandemic. My mother is always happy, smiling and well looked after! With any medical issues reported promptly. The staff are consistently helpful, happy

and courteous.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for taking the time to share your review. It is very much appreciated.

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Review from Lorraine H (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

I have found the staff from cleaners, carers, seniors, reception and manager to be very supportive, caring and helpful to my mam and myself. They treat all residents with respect and try very hard to maintain their dignity at all times, I have found the staff have kept me informed of any issues regarding

the health of my mam, calling nursing care, doctor or district nurses and ambulance when advised to do so. The staff are regularly scanning and reading my mam's blood sugars, relaying results to district nurses, they then react quickly to try keep Mam's readings at a safe level for her. I have always found her room clean and a problem with her room light was quickly resolved.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to share your feedback. The staff really appreciate it.

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Review from Maureen M (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum received excellent care during the last five years of her life. The staff were amazing, not just in providing care, but in the way, they interact with the residents and make it feel like a home and a family. Would highly recommend.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for your kind words. It's very much appreciated. We have a great team that become an extended family to our residents.

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Review from Hugh B (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and caring. Good facilities. Can visit easily and speak to relatives anytime. Well fed and looked after.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to share your feedback and recognising the good work of our wonderful staff team. The staff are very passionate about our residents and sharing the positive comments really does make a difference.

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Review from Jim S (Brother of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

My sister became a resident of Byker Hall Care Home in August 2021. She had been in hospital and was not very well, but within the first month, she had regained some of her weight loss and her health improved. Unfortunately, the Covid pandemic restricted family visits to non-contact, but we could meet

her by the use of the pod, having a clear screen between us. This has now changed, and we meet regularly in her room or outside if the weather is good. From day one of her stay she has been treated by the carers, as a friend, and the relationship between her and any of the carers is wonderful to see. She is very content, being in a setting where she can see and chat to many people and enjoys the food, which she always remarks on, as being lovely. Speaking for the other members of my family who visit my sister, I can say that the management and staff have always been great and the carers are brilliant, as it's very refreshing when they can say that they love the job, they do.

Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to write your review. It means a lot to the staff team to get positive feedback. I'm delighted to share we have great plans ahead for activities in the home, which will only continue to improve our service and care for our residents.

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Review from Cheryl M (Granddaughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience

I have been visiting this care home for a number of years as my nana is a resident. When I initially found out she was going into a home I was very sad and down as I felt that this was the end for her. I had not much experience with care homes and it did not seem right. This care home and staff have

changed my mind completely. My nana is well looked after, happy and always involved in regular activities that keep her and her mind active. I would like to thank all the staff and management for everything they do for her and the family. She is well cared for and always happy with being there. Dementia might be something she is suffering from but she always has a smile and likes where she is. She is always commenting on it being home sweet home.

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Byker Hall Care Home

Care Provided by Byker Hall Care Home

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Funding & Fees Guide for Byker Hall Care Home

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