Byker Hall Care Home

Allendale Road, Newcastle upon Tyne NE6 2SB
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9.7 57 Reviews
  • Byker Hall Care Home, Newcastle upon Tyne
Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.

Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.

This purpose built care home offers accommodation in single occupancy rooms, all of which are with en-suite facilities.

Byker Hall provides a TV lounge and a quiet sitting room on each floor. The home also provides separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with daily menus being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged for residents.

The home also offers a variety of activities.

Complete redevelopment of the home is now under way transforming the look and the existing facilities to make Byker Hall the most luxurious and prestigious Care Home in East Newcastle area.

Byker Hall Care Home gives a Fair Price Guarantee and will not charge any more than that recommended by Newcastle City Council to make it as affordable as possible for the elderly community.
Whether the fees are paid privately or with assistance, everyone pays the same amount. This may save some of the residents and their families many thousands of pounds per year.

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Care Provided by Byker Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Naomi Thomson (Manager)
  • Admission Criteria
    • All welcome
    • Ages 55+
  • Room Information
    • Single Rooms (95)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Byker Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £874 – £874
    • Self-Funded Residential Dementia Care £874 – £874
    • Self-Funded Nursing Care £874 – £874
    • RESPITE Self-Funded Residential Care £874 – £874
    • RESPITE Self-Funded Residential Dementia Care £874 – £874

  • Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.
  • (these prices are only a guideline, please contact Byker Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime but encouraged to avoid mealtimes


  • Parking

  • Free on-site parking


Byker Hall Care Home Reviews (57)

Total of 57, showing 41-57
9.7

Byker Hall Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Byker Hall Care Home has 57 reviews.

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Review from Brenda P (Sister of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some aspects of care/conditions/food are open to improvement.

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Review from V E (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently had an accident in her room. The staff were excellent in looking after her when she was released from hospital while she was recuperating while wearing a plaster cast on her let and continue to do so before her mishap. The staff treat all of the residents with politeness and dignity.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

Thank you so much for your review of our home, and thankfully your mum is on the mend. I will pass your comments on to all the staff involved in her care. They are much appreciated.


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Review from Susan C (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always warm and welcoming. Staff are caring and helpful to both residents and their families.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

Thank you so much for your kind words, they are very much appreciated. I will pass your comments on to all the staff involved in your mother's care.


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Review from Laura R (Relative of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff do an excellent job and really do try their best. The manager is always there to see any concerns I may have but is also there to receive fab feedback from many family members.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

Thank you so much for your comments and most importantly, we are so glad you are happy in our home. Thank you, the staff will really appreciate your feedback.


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Review from Siobhon B (Granddaughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is treated with the utmost care and respect. I couldn't be happier with the staff and the care they provide.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

Thank you so much for taking the time to send us your feedback, I will pass your comments on to all the staff involved in your grandmother´s care.


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Review from J J (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Byker Hall, all the staff are very caring. You can approach them whenever you need to talk to them, they are always busy. Sometimes they deal with some difficult situations, but in my opinion, they handle themselves very well.

Reply from Joanne Lewis, Group Director of Operations at Byker Hall Care Home

Thank you so much for your kind words, they are very much appreciated. We will pass your comments on to all the staff involved in your mother's care.


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Review from Margaret D (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Byker Hall activities to be outstanding. My mother is happy and feels safe, she also enjoys the food. The manager has accommodated our every wish, the staff are all very friendly. The home and Mams room are kept very clean. When I visit I am alway's made welcome, reception staff always
greet me with a smile, the home has a nice, relaxed atmosphere. Overall the home is well run.

Reply from Joanne Lewis, Group Director of Operations) at Byker Hall Care Home

Thank you so much for your review of our home. We are so glad to hear your Mam is happy and enjoying the food, the chef will be pleased! Your comments will be passed on to all the staff involved, it will mean a lot to them.


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Review from M D (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ean excellent homely place. Would recommend, activities brilliant, which lots of homes lack. Well-run by management. Saff good. Clean home. Warm, friendly. Can't fault anything there.

Reply from Joanne Lewis, Group Director of Operations at Byker Hall Care Home

Thank you for your kind words about our care home, they are very much appreciated. We will pass on your comments to all the staff involved, especially regarding the activities which are a really important part of daily life in the home.


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Review from V F (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 100% happy for my mum to go on living at Byker Hall.


She and all the family are definitely content in knowing our mum is safe and happy.


Thanks to all staff.


Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

I would like to thank you for the feedback and I will share this with the staff team, it is always good to hear such wonderful comments.


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Review from M B (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that my mother has found a lovely care home. The staff are very caring and helpful. The activities are coordinated very well. Overall the care home is very well run.

Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank you very much for your kind words, I will share your feedback with the whole staff team.


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Review from Ursula C (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In early December 2016 my dad came to Byker Hall for respite care, initially for a few weeks. My dad has dementia and Byker Hall was to give my mother a bit of respite from looking after my dad. Byker Hall is my dad's home now and I am so grateful for the care he receives. The carers always have
a positive attitude and I can honestly say I have not once seen them lose their temper, or been grumpy with the residents or visitors.


Dad's care is first class and I am so grateful for their attention to my dad. They are truly a wonderful set of people.


Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank you for your kind words, your feed back will be shared with the staff.


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Review from Christine G (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Byker Hall in April 2016 following a stroke, also suffering from dementia. We didn't expect her to survive more than a few weeks but with the care and attention staff gave mam, we were very fortunate to have a further year with her. They really brought mam on, getting her motivated
with activities and outings. I would recommend this care home to anyone looking for nursing care.

Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank You very much for such kind words, this feedback will be shared with the whole staff team.


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Review from Margaret H (Wife of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband has only been in Byker Hall for a week, but in that short time, I have to say that the care he has had so far has been exemplary. The manager and staff are all absolutely wonderful and the compassion they have shown to me is very much appreciated. This is such a comfortable and clean
home and deserves nothing but praise. Thank you all so very much.

Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank you very much from myself and the whole staff team for your kind words. The staff work very hard to ensure person-centered care is delivered not just to the resident but to the family also. It is a difficult time when deciding to place your loved one into 24hr care and I am very pleased to hear that this transition has given you comfort.


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Review from Elizabeth M (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling mother- in-law has been living in Byker Hall for one year now.
Before she went to live there she was very confused and distressed. She often told us (her family) she was lonely and unhappy.
After months of searching, we found Byker Hall. And now I'm so happy to say what a lovely place
it is. It's spotlessly clean, brilliant activities every day, the food great and if that's not enough the staff are amazing. One year on our mum is safe, settled, clean, and well fed, she hasn't been ill in all that time, but best of all she is not lonely!
I know how harrowing it is to make the massive decision for your parent or loved one to live in care, but I have to say how grateful I am to the manager and staff for giving me the comfort of knowing mum is so well cared for and is happy. They treat her with dignity and respect, they are caring and friendly. I would definitely recommend Byker Hall.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

I would like to thank you for such lovely comments, I will be sure to share this with the whole staff team.


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Review from Val B (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Byker Hall is an excellent care home for both respite and nursing care. Our mother has been previously at the care home for 2 respite visits. We were so impressed by the excellent care, friendliness and dedication from staff that we did not hesitate to place her there again but on this occasion for
nursing care. I would highly recommend that if you are looking for a care home for your relative you give them a visit.

Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank you very much and I will be sure to share this feedback with all staff.


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Review from T A S (Husband of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is happy enough here, myself and my family regard the home as very good. The staff are very helpful and pleasant. We the family, are very satisfied with Byker Hall.

Reply from Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home

Thank you so much for your comments, I know the staff will really appreciate your feedback.


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Review from Linda S (Niece of Resident) published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so friendly, you are greeted at the entrance by reception and manager. So helpful and easy to talk to about any issues you may have. A very friendly and caring home. I would recommend Byker Hall Care Home to any of my friends if they were in the same situation as me and my family were to
make a decision for my aunt.

Reply from Dawn Heppell-Marshall, Manager at Byker Hall Care Home

Thank you so much for your comments, I know the staff will really appreciate your feedback.


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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Byker Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Byker Hall Care Home is calculated as follows: ( (299 Excellents x 5) + (97 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 402 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Byker Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 09 Mar 2025

1 Nursing Bed 1 Dementia Bed 1 Residential Bed


Awards / Recognitions (0)

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Meet the Team (1)

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Naomi Thomson

Job Title: Registered Manager

Joined: 2022

Registered nurse with over 20 years of experience working in care homes.