Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU
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9.9 62 Reviews
  • Allan Court, Newcastle upon Tyne
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Care Provided by Allan Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zoe Bell (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Allan Court Reviews (62)

Total of 62, showing 1-20
9.9

Allan Court has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Allan Court has 62 reviews.

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Review from Norma P (Wife of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Allan Court in April 2024. We have received nothing but polite care and management from the staff. His room is always clean and tidy. The staff are very approachable and always provide me with peace of mind.

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Review from Gladys M (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last weeks at Allan Court where the care she received was exemplary. Every member of staff was friendly professional and approachable. Not only did they support and care for my mum they also looked after us as a family and made a very difficult time easier to cope with. My mum passed
away peacefully surrounded by her family and the staff at Allan Court made this possible. I spent a considerable amount of time at my mum's bedside and I witnessed the day-to-day running of the home. Each and every resident was treated with care and respect. I cannot praise the staff at Allan Court enough.

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Review from Margaret B (Niece of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since March 2024 and her physical and mental improvement has been remarkable. Staff are always very welcoming and I have personally witnessed their caring, attentive attitudes towards residents. My aunt enjoys her food, stating 'You always get a good meal'. I would have no
hesitation in recommending Allan Court as a care choice.

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Review from Carol A (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say that Alan Court is lucky to have the staff member who makes sure the rooms and rest of the home are immaculate. Nothing is a bother to him. Anything you want help with he's there. He's a lovely person that you can have banter with. Also one of the nurses looks after our mam brilliantly.
She knows when my mam in room 6 isn't herself and gets the doctor out if necessary as mam won't tell the carers as she always says they have enough to do without her bothering them. I know it's their job but I want them to know they are greatly appreciated as well as all other staff.

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Review from Melanie M (Granddaughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family find Allan Court to be a home from home for my nana. She can interact with others for activities if she wishes, or have time to herself in her own room. Nana has settled in well with the other residents and thinks of the staff as extended family. She is eating meals that she would never
have tried at home and enjoys everything that is given to her especially her cups of tea and a biscuit.

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Review from Nicole H (Granddaughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Allan Court so much for the care my Nana received during her stay in Allan Court, especially during her last few weeks with us. The end-of-life care she got was second to none and I'll be forever grateful for all they did to ensure she was as comfortable as possible. Allan Court
really is home from home. Beautiful home with beautiful staff, and beautiful values. Love to you all.

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Review from M R (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From meeting the care home staff in the hospital it was a very smooth transfer for my 96-year-old mother who has dementia. My mother has settled into her new home very quickly with the staff always ensuring she is clean and comfortable. All the staff in the home are welcoming and happy to meet visitors.
A great big thank you to all the staff supporting this transfer at a very difficult time.

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Review from Beverley S (Granddaughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allan Court is a very friendly care home. All staff is very polite towards the family while visiting the care home. Always asked if you want a cup of tea or coffee. Allan Court is very clean and I love the way all the staff have close bonds with the residents and all the activities they do with the
residents. I would recommend Allan Court if you're looking for a home for your family.

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Review from John S (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with very caring staff and my mother is very well looked after. The home is very clean and decorated to a high standard. Nothing is any bother to the staff.

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Review from Margaret R (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff and management enough for my partner's continued care at Allan Court, they all deserve medals for their outstanding care and commitment. The home is clean and comfortable at all times. My partner has been kept safe, clean and tidy since October 2023.

Reply from Howard Emanuel, RM at Allan Court

We greatly appreciate your heartfelt praise for our staff and management at Allan Court. Our ongoing commitment to exceptional care, cleanliness, and safety ensures that your loved one continues to receive the best possible care in a comfortable environment.


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Review from N R (Sister of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allan Court, in my opinion, is the best care home ever. The home always appears clean, very fresh smelling and full of smiles and laughter. The management make you always feel welcome and evidently make a very caring, effective team. My brother is thriving since his admission to Allan Court. I feel
at home when visiting my brother. I really couldn't have wished for a better care home for my brother.
Keep me a room!!

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Review from Alice S (Sister of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place, staff are fantastic.

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Review from L D (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Allan Court is an amazing care home. My mam has only been there for about five to six months but I am so thankful to all the staff for the care she receives. The staff are lovely and friendly and my mam says they are all lovely to her. I also love the social media page as I can see all the amazing hard
work you all do. I would definitely recommend Allan Court, might even book myself a room there when I am older.

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Review from Z R (Sister of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent including the cleaners. They are all very professional and take personal care of residents. The place is clean, homely and the food has a good variety. A very friendly atmosphere is obvious upon entering. All interaction is top quality.

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Review from David B (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over five years. She requires a high degree of care and support to ensure she is kept comfortable. I am confident that she is receiving the very best of care here. All of the staff are friendly and always try hard to accommodate the needs of the residents. The
rooms and shared areas are kept very clean and tidy by a dedicated team of cleaning staff who are all very helpful. The care home is well-managed and I always feel welcome as a visitor. I am happy with every aspect of my mum's care and am reassured by the professional manner of the staff.

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Review from Derek E (Husband of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to submit my heartfelt thanks to all the staff at the Allan Court nursing home. My wife was treated with such loving care, kindness and consideration and never failing dedication to my wife's painful times. I know that the staff loved her and she loved them. The high standard and understanding
set by all the people at Allan Court were first-class in every way not for just the residents but for the visiting relatives too. Sadly my wife passed away on Friday 13th January, aged 90 years.

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Review from Alan M (Cousin of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents have a very relaxed atmosphere, experiencing a "home like" feeling. With their personal daily wishes reflected. eg. that lazy day feeling. contact with staff is always pleasant and friendly with light hearted exchanges. My uncle feels safe and secure with someone checking on him throughout
the day and night.

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Review from Geraldine G (Daughter of Resident) published on 3 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken to Allan Court in April. She was confined to bed, but the staff took really good care, and my dad was very pleased with her care. Then she was moved from upstairs to downstairs to a nicer room, and the staff go up and beyond the care she needs. They all treat her so well, painting her
fingernails and her personal care. It was her 90th birthday in October, and they fed and watered us all which was greatly appreciated, had balloons and streamers, They made her day very special. My dad has been asked if he would like Christmas lunch at the home, so he can have Christmas with mam, so kind.

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Review from Roslyn H (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for a better care home for mum. Every one of the staff is so caring, nothing is any trouble for the staff to help everyone. Allan Court is so homely, home from home. They deserve to be No. 1 in England for their care.

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Review from Colin M (Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my dad had to go into Allan Court for two months as our house had to have a makeover and the care we had was outstanding. The staff were the best we have had in a long time. Thank you Allan Court and Dad says the food was perfect.

Reply from Howard Emanuel, RM at Allan Court

Thank you Colin for your kind words. They mean a lot to our staff and we are delighted the food was good!


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Allan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Allan Court is calculated as follows: ( (158 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allan Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Allan Court

What types of Care is Allan Court registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Allan Court provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Allan Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Allan Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Allan Court to the centre of Newcastle upon Tyne?

2.0 mile(s) as the crow flies, distance by road may be significantly further.