Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU
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9.9 62 Reviews
  • Allan Court, Newcastle upon Tyne
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Care Provided by Allan Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zoe Bell (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Allan Court Reviews (62)

Total of 62, showing 21-40
9.9

Allan Court has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Allan Court has 62 reviews.

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Review from Julie R (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Allan Court 5 weeks ago and I can't fault the care she is receiving. Every visit is so welcoming from the staff, checks all performed at the door, LFT, etc. Always offered a drink on arrival. I feel like my mother's getting the best care here which eases my worries.

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Review from C D (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff regarding my mam. Carers and all other staff are friendly and make us feel welcome whenever we visit.

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Review from L G (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff. So kind with residents, rooms are immaculate, clean, and tidy. Residents are looked after like family. Modern rooms, well-equipped, bright, and maintained to a high standard. Staff are supportive and knowledgeable. Would highly recommend to friends and relatives.

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Review from Keith H (Son of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, friendly, and caring home. The staff are all friendly and approachable and always have time for the residents. We are very happy with the care my mam gets and would recommend this care home to anyone.

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Review from Tracy D (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allan Court is a wonderful place, the care of our mom is 150%, the staff are absolutely amazing, and always go above and beyond for everyone. They are fantastic.

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Review from Sharon G (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Allan Court care home. The home is always clean, bright, and well looked after. The staff I have had the pleasure of dealing with have been friendly, caring, and professional. They are always available to discuss any worry etc and have been amazing from the day my mother was
transferred here. My mother moved here from hospital and although she was confused at first, the care and attention from staff helped her settle much easier than we feared. She describes it like being in a hotel, with lovely food, and says she's always cared for. She is very happily settled in Allan Court.

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Review from J M (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of professional people are all great for caring for people's needs. They all look after the residents, it's a really great place for the residents to live in and be looked after.

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Review from Brenda S (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my new home, I have lived here for four years, and I am never leaving till I die.

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Review from Lisa H (Granddaughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and managers are brilliant and very friendly and polite. The staff and manager are always there to help and always friendly, they always keep me informed. Thank you so much and keep up the good work.

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Review from John W (Nephew of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had constant contact with the staff on a weekly basis since my aunt became a resident in 2020. All questions were answered thoroughly. I have no concerns about my aunt. With fully professional staff that make the care home more of a holiday camp for my aunt. She has completely settled in with
no upsets whatsoever. If a premium lager made care homes, this would be the best care home in the world. Very happy with everything.

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Review from Lesley R (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well looked after, clean and happy. The first time I entered Allan Court I was immediately impressed and just knew this was the right place for my precious dad. The staff always have time to chat and answer any queries. All members of staff from cleaners, laundry etc, to management, get involved
in activities.

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Review from N R (Sister of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management are very helpful with information. The staff are always pleasant and helpful. I would recommend Allan Court to friends.

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Review from G B (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, helpful and friendly.

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Review from G H (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Allan Court over 3 years now and after the initial settling in period is happier than she has been for a long time. Our latest visit was under Covid restrictions and we felt that safety of the residents was of prime importance. The management and staff treat her with dignity and sympathy
and she is one of their 'family'. The decor is always being updated, entertainment is good, food always looks delicious, staff are brilliant and very caring.

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Review from T E (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went to live at Allan Court care home in March 2016; she was very happy there, very friendly, supportive management and staff. This care home is very clean. There is a wide range of food and drinks. Excellent for activities, always lots of residents to do. My brother has now gone to stay at Allan
Court. It's so reassuring knowing your relatives are supported and well looked after. No one wants to put their loved ones in a care home. This home is amazing. All the staff are like your extended family. I can't thank the staff enough for all their amazing care and support over the years with my mam and brother. Dedicated staff, massive applause to them all.

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Review from A M (Aunt of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew was a resident at Allan Court from Feb 2019 until his death in May 2020. I cannot fault the care, love and devotion of all the staff at Allan Court shown not just to my nephew but to all the residents and also family members this care home is the best I have ever known. I have family that
work in the care sector as well as friends Allan Court go above and beyond for residents. They keep them happy, entertained and show their love for the job they do it truly is one big happy family. Best wishes Allan Court.

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Review from N C (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted and treated her in an emergency situation. The service provided was excellent, staff are lovely and nothing was too much trouble. My mother said food and kindness were excellent. I would highly recommend this home.
A high thanks to everyone for all their care towards my mother.

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Review from M R (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was very worried about entering a care setting but once here she settled very quickly with peace of mind knowing there was someone here all the time. Staff were very friendly, helpful and professional. My friend certainly had her favourites. At times she enjoyed the company in the lounge area
and other times the solitude of her room. Allan court is decorated with comfortable surroundings. The food was good and appetising with alternatives available. My friend came to love her stay. Thank you for everything.

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Review from A G (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very nearly 3 years since we decided and move my wife into Allan Court our decision was not taken lightly and it was only after a great deal of research that we made our choice. This is not the first occasion that I have spoken of the high standards of this home. I am impressed with the levels
of tolerance shown by all of the staff, given often the difficult circumstances in which they work. I do not hesitate in recommending this safe and happy place for a loved one.

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Review from C B (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Allan Court is very good, the staff, food, entertainment and assistance for my Mam suits me, that's why I keep Mam in and have done for a long time.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Allan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Allan Court is calculated as follows: ( (158 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allan Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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