Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU
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9.9 62 Reviews
  • Allan Court, Newcastle upon Tyne
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Care Provided by Allan Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zoe Bell (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Allan Court Reviews (62)

Total of 62, showing 41-60
9.9

Allan Court has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Allan Court has 62 reviews.

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Review from J G (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 9+ years. Her care has been very good. The current manager has made exceptional changes to the care home, all for the better. She deals with issues promptly and efficiently. On occasions, there does not seem enough staff upstairs, staff seem very rushed. The care home
has been redecorated to a high standard and is clean and odour free.

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Review from C L (Niece of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Allan Court for respite, November 2019. The excellent care and loving support she received from all members of staff was first class. Nothing was too much trouble. The home is run to a very high standard with a lot of varied activities and events. The meals are plentiful and enjoyable.
All staff are very friendly and helpful with all residents and their families/friends/visitors.
A big thank you to everyone. I would 100% recommend Allan Court.

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Review from Margaret B (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Allan Court for respite care. I found the staff to be very friendly and helpful. Her room was very comfortable with an en-suite bathroom. Food was excellent and at times too much for her to finish. She would have loved to have joined in with the dancing but does not have much mobility
in her legs. All in all, a very pleasant stay for her and I wouldn't hesitate to recommend Allan Court.

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Review from Deborah B (Daughter-in-law of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Lovely home with a warm caring and loving environment. Always clean and smells fresh. My relative is very settled and cared for.

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Review from Rachael A (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted temporarily into Allan Court at which time I was afraid, having heard negative reviews on many care homes. I could not have been more pleasantly surprised. The team at Allan Court care for their residents as they would their own family member, it's a comfortable, clean care home
with their philosophy based on ensuring residents are socialized on a daily basis. The social aspect has benefited my mother immensely. The carers are always smiling and full of fun, nothing is too much trouble.
The catering is of a good standard and again, this has benefited my mother due to her weight issues from forgetting to eat when she lived alone.
The home itself has a pleasant decor which makes everyone feel welcome, it's always lovely and warm and there is always a cup of tea for everyone who visits.
As I live far away, I now have peace of mind that my mam is being cared for in the correct manner.

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Review from Jacqueline P (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to live in Allan Court due to advanced dementia (wandering at night). Initially, she was in the lower ground floor level which was excellent. She died August 2019 on the nursing floor. End of life care by staff was excellent.

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Review from D M (Friend of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my friend receives is second to none. He refers to Allan Court as his home. He gets the best of care and attention when he is poorly and is well looked after on a daily basis. The home is clean and tidy and bright and welcoming, has loads of events and activities and brilliantly decorated special
days/time of year.
Overall I rate Allan Court 100%

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Review from C F (Grandson of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in Allan Court for two years and I have always been pleased with her care. The care staff are extremely friendly and very welcoming. They always stop for a chat and take an interest.

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Review from R M (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at Allan Court for nearly 4 years. I cannot express in words what a fantastic run home this is. The staff are exceptional i.e. Caring, thoughtful and nothing too much trouble with unending patience they make visitors at ease and so welcome. The manager does a great job at running
everything to perfection (no one could do a better job) A great big thanks to all.

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Review from J N (Friend of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen my friend change for the better since her admission. Obviously well cared for and the staff are all very friendly and helpful.
I have been to visit her but nor actually seen all the care given but I am impressed how well she is doing and how happy she seems. Her room is always clean and
the food looks appetising.

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Review from J H (Friend of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My observations are that the care home is well run. The staff are friendly and helpful to myself and my friend, who has been a resident for five years.

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Review from Deborah D (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Allan Court very clean and the decor is beautiful. My father is well cared for and very content in Allan Court. The cleanliness is of a very high standard and the staff are helpful and friendly. I have peace of mind while my father is being cared for in Allan Court.

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Review from A B (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has recently passed away and we are greatly impressed at the standard of care he received. He was really loved by the staff who attended to his every need. Nothing was too much trouble. At the end of their shift, they all came to say their goodbyes and were very upset that they wouldn't see him
again.
The standard of care, help and love he received was second to none. Would definitely recommend this home.

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Review from K F (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are attentive and try very hard to make residents feel that they are valued and are able to keep as much of their independence as possible whilst keeping them safe.
Access to visiting residents is very good and staff will readily accommodate meals around visitors, visitors are made to feel
welcome and hospitality is always offered.
The range of activities is designed to be inclusive and all residents are encouraged to take part. Possible additional storage could be offered in patients' ensuite facilities for toothpaste etc.

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Review from Keith H (Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Allan Court care home has been outstanding. With caring staff who listen to any problems, you may be having.
The standards of the care home are clean and maintained every day. The food is at a high standard. All in one, my health and safety has been looked after at a very high standard.
(Top marks all around).

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Review from Jane F (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care given to mum and to her family, helping us through a difficult time.
Excellent, honest but gentle communication about mum's care.

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Review from G F (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, show respect and a well-organised home.

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Review from Steven T (Son of Resident) published on 30 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Allan court coming up a year now and I cannot say anything bad about the home management and staff. They are excellent, my mam has settled in very well all due to the Allan Court team.

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Review from Catherine S (Daughter of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy stay in hospital, we chose Allan Court for our lovely, but very poorly Dad.
From the very first telephone enquiry until his sad passing this week, his care has been second to none.
The friendliness, professionalism and compassion of the staff were a great comfort to our family when
we could not be there with him.
In his final days, the family were treated with kindness and understanding by the whole staff team.
Sincere thanks from us all.

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Review from Alan L (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very relaxed due to the service my mother is getting from Allan Court. The care staff watch over my mother due to her illness. She likes the staff and management as they make a fuss of her. All the staff love my mother - she is getting treated very well.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Allan Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Allan Court is calculated as follows: ( (158 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allan Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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