Astell Care Centre

Wharrier Street, Walker, Newcastle upon Tyne NE6 3BR
Submit a Review
8.6 33 Reviews
  • Astell Care Centre, Newcastle upon Tyne
Astell Care Centre has trained staff who provide high quality care and ensure each residents’ privacy and dignity is upheld.

As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and interests.

Nutritious, delicious meals are provided that meet residents' dietary requirements.

Show Astell Care Centre on the Map

Care Provided by Astell Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Ramsay (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (96)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Number of floors: 1

Funding & Fees Guide for Astell Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Astell Care Centre Reviews (33)

Total of 33, showing 1-20
8.6

Astell Care Centre has a Review Score of 8.6 (8.585) out of 10, based on 14 reviews in the last 2 years. Over all time Astell Care Centre has 33 reviews.

Overall Experience

  • 17
  • 12
  • 1
  • 1
  • 2

Date Published

33
7
11
14
19

Review from Peter M (Brother of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy at Astell Care Home and the staff are very good. He also reports that the meals are good and he looks forward to them. His room is very basic but it is clean and tidy and he enjoys watching his television.
Although he has a comfortable armchair to sit in, he could do with a
chair for visitors to sit on. The staff make an effort to engage him in organised activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Astell Care home are extremely good - caring, empathic and professional, but with a focus on the residents. There are numerous activities and residents are encouraged to take part and go out on little trips whenever possible. Residents are treated with kindness and dignity at all times,
even when their behaviour is challenging.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident for virtually a year now and I have nothing but the utmost respect for the staff who work tirelessly in very difficult circumstances. How they cope with multiple residents who are incontinent is beyond me. Because of this issue, the home does have a certain unfortunate
odour but I didn't think a complaint would be fair. Whilst it would be nice if the rooms and shared areas were more welcoming. I do understand the need for practically to facilitate clearing and cleaning up after accidents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison M (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my father every day, he's doing so much better than being alone. He's well looked after, the staff are an absolutely amazing lovely bunch myself and my family couldn't have asked for a better place for him to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robyn M (Granddaughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all amazing, always so warm and welcoming and happy to keep us up to date on how my grandad is doing and anything he might need. Grandad is happy where he is and always seems well looked after and comfortable. His room is always tidy and clean and the activities he takes part in always
look engaging.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond J (Husband of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 10 years that my wife has been a resident at Astell Care Centre, she has been treated with care, support and dignity from all the staff. The thing is I feel that her room could be upgraded and decorated. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Partner of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and staff are always on hand and always look in to make sure she is ok and have a chat with her, she loves them and laughs with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Niece of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor quality of care. Relative moved from the establishment yesterday. The personal odour accompanied the dirty clothes - clearly unchanged and unwashed for some time. The rooms are shabby and bare and lack any stimulation. He felt unsafe in the institution and could not wait to leave. He said the food
was awful - cold and inedible. Staff had little regard for mental wellbeing - he very rarely left the premises and felt like a prisoner. I would recommend avoiding this place at all costs.

Reply from Lisa Ramsay, Home Manager at Astell Care Centre

Thank you for taking the time to leave us feedback, we are sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail, please could you kindly contact the home manager directly should you want to discuss your feedback further. All of our staff are committed to providing the best possible personal centred care experience for all our residents. We take all comments seriously and use them as an opportunity to improve the service we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian P (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father who was admitted as a known at risk of falls had six falls in the three days he was there. The last fall was fatal, more like an asylum than a care home. Be very observant of any changes to your loved ones if resident here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara P (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Astell Care Centre for around 18 months. During that time she has been so well cared for, the staff are lovely. All the staff from the management and admin the carers and cleaning team, the kitchen staff and the laundry staff are brilliant. They all care about the residents,
get to know them well and are respectful of their individual needs. The place is always clean and tidy and my mum's physical and personal care is excellent. The activities staff work hard to include everyone and cater to everyone's tastes and needs. I feel that all the staff are approachable and nothing is too much bother. The nursing staff have kept me well informed about my mum's health needs and again are very approachable. I feel happy that my mum is receiving such good care and she is in safe hands.
I'm aware that the place needs some TLC but that is now happening so everywhere will get an update.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Friend of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are lovely and caring. Today it was 20 degrees outside there was heating on, no fans in the room. This was unbearable, especially for senior people who are uncomfortable enough with their illness. I was told that the heating has to be on. I asked for a fan and was told they had none. The
only one in the building apparently belonged to a staff member. I was told I could bring a fan of my own, which I did. I left feeling concerned as I thought all electrical equipment should be checked before use? The photos on the website do not reflect the bare rooms, bare dining areas, or lack of any decorations, especially at Christmas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham L (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff were very caring and efficient when I spoke to them. Security is good all over the main building. Regular meals were provided for my father in his room as he wanted to stay there all the time. The room was clean and well laid out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin K (Husband of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Astell Care Centre for a number of years, in all the time she has been in their care she has received the best care. The staff have in veritably seen to residents the past few years and cared for her with passion and thorough professionalism, I feel very fortunate to have
my wife in their capable hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed respite care at short notice after the care home I usually use let me down at the last moment. The Astell team were awesome! They were thorough ensuring the person would be cared for appropriately, checking preferences, medication, quirks, etc and arranged callbacks at times that suited me and
stuck to the times agreed. The premises were immaculate and the staff were extremely welcoming. They couldn't have done more to make the temporary resident more comfortable. That person remarked repeatedly how there was always plenty of staff on hand and how good the food was. I do feel these are very important for people finding themselves in this position. I will be using this facility again without hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn B (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a different person since being in your care.
She's so much brighter and alert.
Excellent care.

Reply from Katie Barnett, Marketing Executive at Astell Care Centre

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel L (Sister of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and support are second to none. Residents are treated with respect and dignity. The staff are polite and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Wife of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my husband gets, he is always clean, shaved, and in his own clothes. The meals are very good, fresh veg and a balanced diet. Rooms and washing are cleaned and washed as often as they need to be, never left. All staff are caring and helpful and a good support to me as well.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W J (Son of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has advanced Alzheimer's and the management and staff in the care home do an excellent job of managing my mother's care and wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long term experience of the care provided to my mum has been excellent. The care team are always approachable and all have amazing qualities in the care they provide. The other members of this team; kitchen, laundry and domestic staff also demonstrate a level of professionalism I would expect to
find. My mum's needs were met on a personal level by all of those involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Sister of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister spent the last 6 months of her life at Astell Care Centre, I can't express enough how well she was loved and cared for by the team of carers. They always made me welcome and they treated my sister with compassion and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.585)

Overview of Review Score

The Review Score of 8.6 (8.585) out of 10 for Astell Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.012 for Astell Care Centre is calculated as follows: ( (91 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (25 Very Poors x 1) ) ÷ 164 Ratings = 4.012

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.573 Points relating to the number of positive Reviews for Astell Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 11 Positive Reviews ÷ 19.2 = 0.573

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Astell Care Centre

What types of Care is Astell Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astell Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Astell Care Centre have?

There are 96 Single Rooms.

What are the Facilities & Services at Astell Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astell Care Centre to the centre of Newcastle upon Tyne?

2.4 mile(s) as the crow flies, distance by road may be significantly further.