Review from R M (Wife of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience

My husband has settled in well. The staff are very good with him, and he loves the food they provide. I'm happy with the care he has received during this terrible year and Covid-19 and isolation that had to be implemented which was unfortunate but necessary and think that Astell Care home has done a

good job keeping residents safe.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from T C (Sister-in-law of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff for all the hard work and effort during this very difficult and challenging time during the Covid-19 pandemic. They are doing an excellent job keeping everyone safe and keeping me well informed of any changes.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A P (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

I would like to thank everyone at Astell Care Centre, who made my dad's last few months very happy. Treating him with kindness and respect. Nothing was too much trouble. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, A P, for your feedback and for taking the time to share your experience at Astell Care Centre. We are so sorry to hear about your Dad, but pleased you felt he received the care, kindness and respect he deserved. If there is anything more we can do, please do not hesitate to reach out. Take care.

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Review from N C (Brother of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

Overall condition of the internal decor very poor all areas. Most of fabric, doors, windows, lighting, requires better maintenance short term, with a program of upgrading for all areas, to look at installation of personal showers in all rooms as a future upgrade.
Client and family information on unit

staffing AM/PM. Some items not enough detail as yet to make option mark.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, Norman, for your comments about Astell Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Steven M (Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience

My dad went into Astell last August with dementia and was very well looked after by everyone, fed, dressed and took out on the times he was feeling ok. Everyone was really nice and very helpful, carers and staff even came to his funeral when he passed. I will recommend this care home, a safe and controlled

care home which puts your mind at ease, many thanks to all at Astell.

Reply from Jasmine Bracken, Marketing Administrator at Astell Care Centre

Thank you, Steven, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Astell Care Centre. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your dad with dignity and the compassion he deserved during his time at our home. We hope that his time at Astell did see some friendships flourish, with both the Care team and residents.

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Review from Deborah J (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Astell Care Centre for nearly a year. Have always found the staff friendly and approachable and the care of mum has been great, through difficult times.

Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Deborah, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Paul S (Son of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience

Visited my dad and found him wanting to go home as he said he was just visiting for the day. He got rather upset when I told him I could not take him home tonight. He was aggressive towards me, it's hard to cope with his dementia today was the worst I've seen him. I want to say thank you to the staff

who are always pleasant and helpful, they calmed him down and convinced him to stop tonight. There are some real diamonds working there and I can't thank them enough for the way they conduct themselves in the care and interaction with the patients and the visitors. You hear some horror stories about care homes but this one is a shining example of how the elderly should be cared for.

Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Astell Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Emily C (Daughter-in-law of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience

My father-in-law moved into the challenging behaviours unit at Astell Care Centre in July 2017. He moved from the dementia ward at another care home in the area where they did not seem to understand how his Alzheimer's was affecting his behaviour.
My husband and I spent a lot of time and effort looking

for a new home for him. We initially had a lot of misgivings about him moving to a challenging behaviour unit but these disappeared as soon as we met the staff. From our first meeting with the outstanding staff at Astell Care Centre, we were so relieved that we had finally found a team that seemed to understand his problems and have some idea of how to work with him effectively. We visited regularly over the last six months and found that staff were always calm, kind and professional, even when dealing with some quite challenging situations. They could connect with my father-in-law even when he was quite wound up. We were informed of any important developments in my father-in-law's care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Astell Care Centre

Thank you, Emily, for your comments about your recent experience at Astell Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

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Review from Paul H (Son of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

Mam has been here since January 2017. The care and staff have been excellent in caring for and looking after my Mam who has advanced Alzheimer's. She can be challenging to care for but I could not be more impressed with all the staff looking after her.

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Review from Aylish C (Granddaughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

There is nothing bad to say about this care home. Everybody who works here is fantastic. If we have any questions, somebody is always there to answer. My grandad is very very well looked after and he is very happy here, as he has told us many time.

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Review from Laura C (Granddaughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

Everyone is caring and my grandad is really happy here. We know he is well looked after. He is always clean. It feels like a home not a hospital. My grandad has changed so much since being here.

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Review from Sylvia S (Wife of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

Staff always welcoming and helpful. Rooms are nicely furnished and clean.

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Review from Rachael V (Granddaughter of Resident) published on 28 March 2016
Submitted via Website • Report

Overall Experience

My granddad is in Brampton care home, Walker, he's been there couple weeks we have seen a massive change in him since coming here, he's so happy as are we his family. The staff in this home are amazing, so so helpful and friendly and seeing him like this is a weight off our shoulders can't thank them

all enough.

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Astell Care Centre

Care Provided by Astell Care Centre

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Funding & Fees Guide for Astell Care Centre

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