Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.6 54 Reviews
  • Briardene Care Home, Newcastle upon Tyne
To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care.

Rooms are modern and bright, with all facilities and amenities to ensure homely comforts, and they encourage residents to personalise their own space so they can feel at home.

There are sixty bedrooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.

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Care Provided by Briardene Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim Chambers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at Briardene. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.


  • Parking

  • Dedicated parking at the entrance to the building. Vehicles and belongings are left at owners own risk.


Briardene Care Home Reviews (54)

Total of 54, showing 1-20
9.6

Briardene Care Home has a Review Score of 9.6 (9.637) out of 10, based on 22 reviews in the last 2 years. Over all time Briardene Care Home has 54 reviews.

Overall Experience

  • 41
  • 8
  • 3
  • 1
  • 1

Date Published

54
3
8
22
32

Review from Margaret U (Niece of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On the day my Uncle died, staff "forgot" to inform his GP and for 2 whole weeks because of this his death wasn't able to be registered. I expected the manager to write or ring me to apologise for this horrendous error but she never once tried to contact me. A week later i rang the home to be told the
manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!

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Review from J T (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over a years residency mum has settled in and seems content.
The staff are kind and helpful.
The admin staff are very helpful too.
A big thank you to all the staff at Briardene Care Home.

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Review from Barry D (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only in a very short time before she passed, she was looked after very well as was I as a visitor. One of the nurses was exceptional in his manner and help.
I would have no hesitation in recommending Briardene Care Home.

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Review from Keith R (Son of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother moved into Briardene Care Home nine months ago and settled in very quickly. The staff and carers are great with her. THe whole place is very clean and she seems to join with most activities.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback, this is much appreciated.


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Review from C Y (Partner of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has had a very good experience. My partner is well looked after, ther e has been a couple of issues but when I've spoken to management they have done everything to sort it out and they have. It's a very good place for my partner with needs, really recommend Briardene Care Home. Lovely, happy
place.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you, we really do appreciate your lovely feedback.


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Review from Tracey H (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, great experience, no complaints. My mum never complains, so if she is happy, I'm happy. Staff do an amazing job.
Well done all!

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your positive feedback, staff do an amazing job.


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Review from Julia H (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say thank you to all the staff at Briardene Care Home who looked after our dad for the last twenty-one months, carers, cleaners, laundry, catering, nurses, manager and admin. The care has been exceptional, giving the highest quality of care and consideration throughout. We couldn't
have asked for anything more, staff's work has been outstanding.
We also appreciate the care and consideration given to our mam whilst she has visited weekly.
The care at the end of Dad's life was professional and dedicated. Thank you.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback, our staff team and Briardene Care Home really appreciate your comments. It was a pleasure looking after your dad.


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Review from Rory C (Son of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first step though the door, you are welcome. First impression is the key, I found it clean, no smells, and a highly motivated team of domestic engineers, hail the cleaners, I see them as big assets, apart from their duties they mingle well with the residents and nothing is a problem. Nursing
staff all on their game. 100% given all the time, even when under pressure. Mangerment always open, any questions are answered. My review consists over a 4-month period and my visits have varied from different times, I can’t fault the staff or the home. Briardene is a top place, anyone wishing to place a loved one in there will not be disappointed. Just one thing, getting 'Good' from CQC. I think they need a wake-up call, I have been in other care homes and they don’t come up to scratch and are given 'Good'.

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Review from Andrea D (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another visit to see my mam, this has been her home for over 6 years. The hairdresser was doing my mam's hair when I arrived. Lovely homely feel to the home with the smell of home cooking! All areas are bright, clean and most importantly, the service users are well cared for by the amazing care team.
Not forgetting the cooks, maintenance man and domestics.
The manager has made some positive changes and has had a very positive impact on the home, she is very approachable and listens to any suggestions you may have.
A timetable is displayed in the home to show what’s on and when. Entertainers and activities are on most days.
I am so thankful that my mam is so well cared for and would definitely recommend Briardene.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you so much for your positive feedback we really appreciate the lovely comments you have made.


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Review from J M (Daughter-in-law of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother-in-law has been a resident at Briardene, I have found her to be clean, well fed and comfortable. The staff are caring and approachable. There are plenty of activities, which, hopefully, my mother-in-law will engaged with once she transitions to being in a care home. From
what I have seen so far, Briardene appears to be a very good care home.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback. Much appreciated.


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Review from J M (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Briaredene to be a friendly and hospitable place while visiting. My mother always looks clean and tidy, as well as her room. I like the fact that we can help ourselves to tea and coffee. Overall, very happy with my mother's care.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your positive feedback; this is much appreciated.


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Review from Jan K (Daughter-in-law of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my visit was satisfactory, everyone I was in contact with were very friendly and helpful, and the care home was clean, tidy, odour-free, and very festive with the Christmas tree all lit up and decorated.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank You for your positive feedback. Much appreciated.


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Review from Ronny R (Resident) assisted by family/friend published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's alright. Comfortable, nice and warm. Friendly.

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Review from K P (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 11 weeks in hospital, my dad was transferred to Briardeme.
Although he is not always happy, his care has been excellent. The nurses know him, as do all of the carers.
As a family, we know he is in the best place to have all of his needs met.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you very much for your positive feedback. This is much appreciated.


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Review from Jean G (Mother of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been really helpful.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you very much for your lovely feedback, this is much appreciated.


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Review from Julie A (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Briardene since September 2022. In often very challenging and distressing situations, the team of carers has been kind, compassionate and skilled in dealing with presentation. The staff team seem to be consistent and stable, which has allowed us and our mother to get to know people,
which has been a great help. The environment is good and the garden is lovely. We have been very happy and relieved to have our mam at Briardene.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your positive feedback, this is much appreciated.


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Review from Betty C (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience when visiting my dearest friend has always been such that all staff have been very pleasant and most helpful. Always smiling and eager to go the extra mile. Comfortable rooms and spotlessly clean, generally a very well-run establishment. I'm happy that my friend is in a happy place.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you very much for your kind words, this is much appreciated.


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Review from I J (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has lived at Briardene Care Home for thirteen years. She has always said it is "home from home". However, lately, things have changed since a new manager took over.
Many core staff have left and new staff are lovely but seem stressed and overworked, not enough cover for every shift. Briardene
needs to get back its friendly, family atmosphere where everyone is valued, staff, residents and families/friends and once again becomes 2home from home" (with help from upper management and us all).

Reply from Louise Kerry, COO at Briardene Care Home

Thank you for taking the time to post a review, we appreciate your comments and hope that you will allow us the opportunity to address and resolve your comments.


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Review from C C (Wife of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with my husband's care. The one area of improvement is on his personal care.
I would ask the carers to think about how they would like to look. They are busy and kind but don't always comb his hair, wash his face or wipe away food as well as they might.
Training required on hearing
aids - please open the battery slot at night or the batteries drain.

Reply from Louise Kerry, COO at Briardene Care Home

Thank you for taking the time to post a review. I have noted your comments and would like to meet with you when you are next visiting the home so we can discuss and help with everything you have mentioned as our ultimate aim is to ensure your husband's comfort is of the highest standard.


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Review from James F (Husband of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Briardene Care Home overall excellent.

Reply from Julie Booth, Home Manager at Briardene Care Home

Thank you for taking the time to complete your lovely review.


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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Briardene Care Home is calculated as follows: ( (181 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 251 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Briardene Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Kim Chambers

Job Title: Home Manager

We are delighted to introduce Kim Chambers as Home Manager at Briardene. Kim has been an integral part of the Mariposa Care team for a number of years, most recently in her role as Regional Manager – which she has chosen to step away from in order to commit herself full-time to Briardene. Kim is an exceptional manager and we are confident the home will excel under her leadership.


Frequently Asked Questions about Briardene Care Home

What types of Care is Briardene Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Briardene Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Briardene Care Home have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Briardene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Briardene Care Home to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.