Review from Sylvia C (Husband of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience

My husband is very well looked after and the staff are very helpful to me.

Reply from Louise Kerry, COO at Briardene Care Home

Thank you for taking the time to post a review, we appreciate your time and feedback.

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Review from P W (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Greeted and spoken to nicely on arrival. Spoke with nurse at length about my mother's well-being. Very informative and caring attitude. Mother's room not very clean and an unpleasant smell. All staff lovely and very kind.

Reply from Julie Booth, Home Manager at Briardene Care Home

Thank you for your feedback which we welcome. We at Mariposa Care are proud of the home and the care we deliver. We would be very grateful if you would like to meet to discuss your feedback face to face, please contact the home manager. The home operates an open-door policy and unless requested, no appointment is needed.

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Review from P B (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

My mam's wedding ring has still not been found. The rooms are clean and tidy. The turnover of staff seems to be high. Lots of Mam's possessions go missing. Not enough information on social media-other Mariposa homes post things regularly on social media! No activities for residents.

Reply from Julie Booth, Home Manager at Briardene Care Home

Thank you for your feedback which we welcome. We at Mariposa Care are proud of the home and the care we deliver. We would be very grateful, if you would like to meet to discuss your feedback face to face, please contact the Home Manager. The home operates an open-door policy and unless requested, no appointment is needed.

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Review from Von C (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum has now been in Briardene for almost four years. She now thinks of the staff as family, as they are so supportive and obviously caring. Throughout the pandemic, the care has been amazing and although it was difficult not having visits ( i used to visit daily), I knew that the practices in place

were required and she was well looked after.

Reply from Julie Booth, Home Manager at Briardene Care Home

Thank you so much for your great feedback. I have shared this with the team, which during these difficult times, shows that all the staff are appreciated. At Briardene, we take great pride in making residents, their friends and family, part of our community and making their lives as enjoyable as possible.

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Review from Judith S (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My Mum was in Briardene from March 2020 until she passed away in December 2021. She was well looked after, the staff treated her with dignity, care, and most of all Love. When you walk along the corridor and and hear all the staff singing Happy Birthday to a resident, you can't help but smile. The management

are caring and understanding. In my Mum's last week of her end of life, we were fully kept up to date when we weren't there with her. I certainly recommend Briardene, and can't thank the staff enough for how well they looked after my Mum.

Reply from Marrissa Jewitt, Home Manager at Briardene Care Home

All this is so lovely to read and I have shared this with our team. Having your mum and your family with us at Briardene was an absolute privilege and even when unwell she always had the most loveliest smile, take care and keep in touch. Kind regards, Marrissa.

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Review from A B (Friend of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

My dear friend felt happy at Briardene. The staff were very friendly, attentive and compassionate. My friend spent his last months in an environment where he felt as comfortable as possible and was treated with dignity. I will always be grateful to the staff who helped to make Briardene a care home

to be proud of. Thank you.

Reply from Marrissa Jewitt, Home Manager at Briardene Care Home

Thank you so much for your great feedback, I have shared this with the team which during these difficult times, shows that all the staff are appreciated. At Briardene we take great pride in making residents, their friends and family part of our community and making their lives as enjoyable as possible. Take Care

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Review from Fiona J (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

My mum left leaving her own home, feeling vulnerable, scared and confused. The whole team did everything for my mum from caring, communication, medicating, telling stories but mostly, the love and reassurance and time they give. My mum got Covid last year and spent time away in hospital where, as a

family, we were told by doctors she had up to 72 hours to live. My mum beat it though and came back to Briardene to her home and extended family. I was lucky enough to visit in July of 2020, in the gardens and then again on the Monday before Christmas. I can’t tell you how it cheered me up and gave me confidence in seeing my mum look so well and happy. So thank you for everything you do, everything minute of the day. My mum is a very special lady who herself, was a nurse and then went on to foster children. We still all need her and with all the love and fun things you do with her, my mum continues to smile and laugh.

Reply from Marrissa Jewitt, Home Manager at Briardene Care Home

Hi Fiona, Thank you for your lovely feedback. This will be shared with the team, as we constantly strive to improve our services to provide the best care in these most difficult times.

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Review from Lisa S (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

Mam was a resident at Briardene for 17 months and during this time was well looked after. Briardene has some truly exceptional, kind and caring staff that work there. From those that sang to Mam and encouraged her to sing along with them. Those that could bring a smile to her face and those that even

brought in their own dog to show to Mam. Staff were always keen to work with us to try and ensure that Mam had food and drink that she liked. Everyone worked hard to ensure that Mam was well looked after and cared for. Both my sister and I are extremely grateful to all of the staff at Briardene. Thank you so much.

Reply from Marrissa Jewitt, Home Manager at Briardene Care Home

Thank you so much for your great feedback which has been shared with our team. It was an absolute pleasure caring for your mother who was an exceptional lady.

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Review from Pauline A (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience

I would like to express how disappointed I was with being unable to talk to my father. I telephoned on a very regular basis and was rarely able to talk to him as I would be told "it is not convenient". I would be told to ring back later and was still unable to talk to him. Latterly the 'phone would

ring and ring, eventually being picked up and immediately cut off. I found this to be completely unacceptable. His room was never as clean as it should have been, given the high risk of infection to the elderly and infirm. The food provided was often inedible. Rarely was fresh fruit or vegetables given and more often than not spaghetti hoops, baked beans or something equally unappetising given. Food should surely be nutritional and freshly cooked, homemade meals to encourage those with little appetite. Had there been an opportunity to move my father, I think this would definitely have happened.

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Review from P C (Son of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Dad went into the care home from hospital for a valuation but it was quickly apparent he was unlikely to improve. From the day he arrived to his passing, the standard of care, dignity and professionalism demonstrated was first class given the challenges of covid. My sisiter and I would like to show

our sincere gratitude for the support given to us in order to see him through his final days. Particular praise to the deputy care manager and her team. It won't ever be forgotten.

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Review from A A (Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My room is cosy and clean. Alternative meals available if wanted. Also tea/coffee. Staff friendly and helpful.

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Review from S T (Sister of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

Very caring, any concerns are dealt with promptly. My brother has settled very well and I am happy he is looked after well. Nothing is a problem for staff. Visitors are made welcome.

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Review from S M (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

Briardene has been looking after my mother since the start of September and they are doing an excellent job. My mother has a range of complex issues including Parkinsons Disease and Parkinsons Dementia which can make her difficult to deal with. However, Brairdene staff are doing a great job in caring

for her.

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Review from A G (Brother of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

The care home is well maintained, clean and nicely decorated.
Food is well presented, varied and smells delicious. My sister is clearly well satisfied on this score.
All of the staff and management are approachable at all times, knowledgeable and friendly. The carers come in for a special mention

as they are efficient, friendly, cheerful and always say hello and use my first name and have a chat with me.

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Review from S C (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

Is very clean and welcoming. All of the staff are professional, helpful and caring. Worth their weight in gold. I would not hesitate in recommending to friends and family.

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Review from V W (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Briardene feels like a real home, not only for my mother but for her family too. The staff from the management to the cleaners and laundry staff all take an interest. The atmosphere is happy and welcoming. My mother, who had been mostly in and out of hospital, has had a much improved general level of

health.
She settled well after 90 plus years in her own home. I can't speak highly enough of it.

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Review from Joy R (Partner of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Since walking into Briardene I have been made to feel very welcome, all staff are so caring, matron and nursing staff cannot be faulted. Cleaner and kitchen staff also to be praised. Well done Briardene.

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Review from Colin P (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff have been generally very caring and looked after my mother well. Laundry at times seems to go adrift but probably because marking some items -socks etc is very hard.

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Review from G W (Friend of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Placing a loved one in a care home is always a difficult decision and a painful experience. I cannot express how relieved and delighted I am by the standards of care and simple kindness at Briardene. I did not think places like this existed.

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Review from S R (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

My father was admitted to Briardene Care Home after suffering a massive stroke in 2014. Unfortunately, the stroke was so large he was never going to recover. The staff at Briardene went out fo their wasy to make his final years happy and content and try to make him laugh again. I truly believe the care

he was given helped him live that little bit longer.
Thank you very much Briardene.

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