Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
Submit a Review
9.6 54 Reviews
  • Briardene Care Home, Newcastle upon Tyne
To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care.

Rooms are modern and bright, with all facilities and amenities to ensure homely comforts, and they encourage residents to personalise their own space so they can feel at home.

There are sixty bedrooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.

Show Briardene Care Home on the Map

Care Provided by Briardene Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim Chambers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at Briardene. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.


  • Parking

  • Dedicated parking at the entrance to the building. Vehicles and belongings are left at owners own risk.


Briardene Care Home Reviews (54)

Total of 54, showing 41-54
9.6

Briardene Care Home has a Review Score of 9.6 (9.637) out of 10, based on 22 reviews in the last 2 years. Over all time Briardene Care Home has 54 reviews.

Overall Experience

  • 41
  • 8
  • 3
  • 1
  • 1

Date Published

54
3
8
22
32

Review from S K (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely marvellous. Nothing is too much for them. I trust them to care for my mother when she is poorly. She has regular observations. They are very professional yet friendly and approachable and very proactive. I have the highest regard for them. The staff display great kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has taken over you can feel the happiness return to the home. The nurses, carers, cleaners and kitchen staff are going a wonderful job. We feel we can go to the manager with anything we are unsure about and she listens. The entire home and the gardens have been uplifted. Well done
to all who work there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara G (Sister of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident of Briardene Care Home in January 2019. She needs full-time care because of her medical situation and dementia. I have found she gets wonderful care and is treated with dignity which is important. I have nothing but admiration for the whole staff. (Wonderful).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenette W (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in Brierdene for nine weeks and unfortunately he died at Brierdene on Sunday 17th March but all the care staff and the nursing staff were absolutely fantastic my dad could not of had better care in his end of life. The nurse and a Care assistant even attended my dad’s funeral which my
mam very much appreciated. I will be forever grateful to all the staff who were genuinely upset when my dad died. Can not praise his care enough, many thanks to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter-in-law of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in hospital from April, but when she left she required 24 hour nursing for her last 12 weeks. During these weeks at Briardene there was never anytime we experienced anything but kindness and caring help from all the staff and we left her at night knowing she was in good hands, both
medical and caring, and never had any worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian K (Daughter-in-law of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t praise this home enough ! Every single person that works there were absolutely brilliant!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter F (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I have been here for two and a half years and I am very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The total package including care is very good. The staff are very professional and helpful with any questions relating to my father's care.
Updates regular on his health and wellbeing. The home is always clean and a good smell of home cooked food.
The staff are very presentable and will often go the
extra mile to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas W (Husband of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my wife's home is very very good. She is happy and content with all activities and food and the staff is excellent in every way.


No complaints in that area. I could come and live at Briardene any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T W (Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Briardene for almost 2 years and I have been very happy in fact, happier than I have been for a few years. The company is very good - staff are all caring and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue M (Daughter of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is a resident here and has been for more than 2 years. In that time there has been a good core staff group who are caring and kind. I would like to praise their work and kindness enormously.
Things I would like improved are staffing levels the call buttons are not always answered in a timely
fashion.
Some staff members are not as observant as others and pretty much go through the motions of work, not showing the empathy associated with care work.
Activities at the home are not consistent. There was a lot more going on to entertain the residents in previous years.
It is good to have a constant manager now. The manager is approachable and proactive. Hopefully, the organisation will help her to maintain and improve the home.
Overall I am happy with the care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother-in-law was resident here for 2 years so when looking for care for my mother didn't need to look further. The staff are very friendly and helpful, the nurses are excellent and the management are always ready to answer any questions and deal with any worries that you may have. I know my
mum is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son-in-law of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briardene is an ideal care home for my mother-in-law, it is friendly, helpful and the staff have helped my wife cope with the situation of her mother being in a home. We can talk with the staff if we have any concerns and they always put our minds at rest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A Z (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff pleasant, helpful and friendly. Took mam a while to settle but the staff constantly reassure her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Briardene Care Home is calculated as follows: ( (181 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 251 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Briardene Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Kim Chambers

Job Title: Home Manager

We are delighted to introduce Kim Chambers as Home Manager at Briardene. Kim has been an integral part of the Mariposa Care team for a number of years, most recently in her role as Regional Manager – which she has chosen to step away from in order to commit herself full-time to Briardene. Kim is an exceptional manager and we are confident the home will excel under her leadership.