Dene Park House

Killingworth Road, South Gosforth, Newcastle upon Tyne NE3 1SY
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8.7 37 Reviews
  • Dene Park House, Newcastle upon Tyne
Dene Park House Care Home is located in Newcastle upon Tyne, close to the Metro Centre.

Staff are always keen to make a good impression, so visitors to Dene Park are welcomed with a smile and offered ‘a cuppa’, whatever the reason for their visit. This is particularly important if they are looking for a care home for their loved ones – often a traumatic time for a family. Visitors are usually shown around the home and introduced to care staff, the residents and, when appropriate, their families.

Residents have lots of things going on, inside and outside of the home. There are arts and crafts sessions, a knitting club and a resident forum. A local dance class comes in, as well as a theatre group which puts on pantomimes. There are regular visits from singers, and residents often join in. The home is next door to The Victory pub, which can be used regularly by residents if they desire. There is also a bar at the home where residents can enjoy a drink with their visitors.

Residents can get involved in the running of the home, with some residents helping to lay the tables for meals and others helping to hoover.

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Care Provided by Dene Park House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah McKenzie (Regional Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dene Park House Reviews (37)

Total of 37, showing 1-20
8.7

Dene Park House has a Review Score of 8.7 (8.694) out of 10, based on 7 reviews in the last 2 years. Over all time Dene Park House has 37 reviews.

Overall Experience

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Review from N M (Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in residence at Dene Park House for just over one year. During that time I have always been looked after most satisfactory as regards health and well being. I have always said since arriving here that I really like it here and would quite happily stay here until I die. "Enough said"

Reply from Francesca MacDuff-Varley, Marketing Manager at Dene Park House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team.


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Review from Neil C (Brother-in-law of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have limited knowledge and experience of care homes but have been pleasantly surprised at the excellent level of care and commitment shown by all the staff. In particular the nursing/care of the staff who daily/nightly see to all the needs of my relative which at times has been extremely challenging
for them. The staff and management have always kept me and other family members fully informed of my relative's welfare and health. All in all, excellent!

Reply from Francesca MacDuff-Varley, Marketing Manager at Dene Park House

Thank you for your lovely review and fantastic feedback that we will pass on to the team.


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Review from Jane M (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been here, she has settled in well. Staff are all lovely, very kind, caring and attentive. Nothing is too much trouble. Room nice and personalised it. Very happy with the care received.

Reply from Francesca MacDuff-Varley, Marketing Manager at Dene Park House

Thank you for your lovely review; your wonderful feedback will be passed on to our team.


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Review from Carol E (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but gratitude and respect for the Dene Park team. They have looked after my mum so well over the years and have been so patient and kind. It is time to move on, as my mum's needs have increased. I would just like to thank all the team, especially three members of staff in particular.
I have witnessed the person-centred and caring approach adopted to all residents. I would be happy to be involved in any further feedback.

Reply from Sarah Mckenzie, Regional Manager at Dene Park House

Thank you for your lovely review, we will pass this over to the team at Dene Park House.


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Review from W H (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this care home for almost three years. The first year was difficult due to covid. There have been a few changes in staff and management but there seems to be a good team there now. The carers are all amazing and deserve medals. As with all care homes, it’s a pity there aren’t more
staff on better wages because they deserve every pound. It is time the government realised their worth and helped the care system to help out the NHS.
Friends of mine who have visited with me have also praised Dene Park House as a very caring home.

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Review from Linda W (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the new manager was appointed, there has been an improvement. She appears to genuinely want to improve the home. There are more activities, regular relatives meetings have been organised and my mum is encouraged to get out of bed daily and has more interaction with staff and fellow residents.
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is still room for improvement in terms of communication, I recently arrived for a visit and found out on arrival that there was a Covid outbreak and visiting was restricted. Surely it would have been prudent to send an email to each resident's family to let them know about this. I was also alarmed to discover that my mum had been subjected to a deprivation of liberty safeguards assessment without my knowledge that the referral had been made.

Reply from Francesca MacDuff-Varley, Marketing Manager at Dene Park House

Thank you for your review, we are pleased that you are able to see the improvements that the manager and her team have made. Our home manager will be in touch from Dene Park to look into your concerns raised.


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Review from F A (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Dene Park House for 3 years. The care she receives is of the highest standard. She is treated as an individual and all of the staff know her and are receptive to her needs. Dene Park House has had its issues in the past with regards to managers changing on an ongoing basis. This has
now been rectified and the improvements in how well the home is being run is a reflection on the excellent stable management team that are now in place.
I would personally like to thank all of the hardworking staff at Dene Park House who care for my mum on a daily basis. I am lucky that I can visit her daily however when I am not there I am reassured by the updates I receive from the staff around how she has been throughout the day and the conversations they have been having with her.
I would not hesitate in recommending Dene Park House for your loved ones.

Reply from Sarah Mckenzie, Regional manager at Dene Park House

Thank you for your lovely review of our home and kind words about our colleagues, these will be passed to our Dene Park House team.


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Review from Lizzie (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It feels like home, it’s a friendly environment and my Mum receives excellent care. Most of the staff have worked at Dene Park House long term and feel like an extended part of our own family. My Mum is happy living here and feels her needs are well met.

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Review from Peter M (Son of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, both my mother and father have recently had to go in to care. We researched and visited several homes and decided that Dene Park House was the best fit for their care needs. I would like to thank the team for the outstanding level of care that they deliver day in, day out. Some staff
deserve a special thank you as they have kept me well informed about how my parents are doing during this transition period. I could thoroughly recommend this care home and brilliant team for your loved ones.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your very kind review. It is our pleasure to look after your mum and dad. They are both part of our Dene Park House family.


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Review from Sid A (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at this home for over two years now. In that time, I've seen a lot of different managers come and go. The current manager is the best one since my dad has been there. My dad's needs are quite complex, where in the past, I've had problems and worried if it was getting done correctly.
I've now got full confidence in the staff in doing this. All the staff are very friendly and work really hard at their jobs. I've marked the activities are very poor, but I believe once we are out of this pandemic, the manager will be looking to improve this.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your very kind review. I am very grateful for the personal mention. I am pleased I have made a difference to your dads care. I hope once we can get back to 'normal' we will have plenty of chances to make happy memories. The staff at Dene Park House are the lucky ones to care for your dad.


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Review from J J (Niece of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Park looked after my Aunt so well. Nothing was trouble. Communication between myself and my aunt was fantastic. Lockdown was hard but Dene Park made sure we were kept informed at all times. Staff made sure we had facetime calls numerous times a month. All staff are so caring and attentive. Activities
need addressing.

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Review from Kimberley B (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was with Dene Park Care Home for only a couple of months before he sadly passed away. Unfortunately, he died of covid-19 causing complications with his dementia during the second peak of the pandemic. As we were unable to visit, the staff at all levels were kind, considerate and nothing was too
much trouble. They ensured dad got the food he liked and we could speak on the phone until he lost his power of speech, so we knew he was being cared for. The staff organised a photograph of the residents. So we have a special festive reminder of him on his last Christmas which we will treasure.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your very kind review. I am so happy that we managed to make you some new memories. Your dad may not have been here for long but he became a much-loved part of our family.


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Review from M H (Niece of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my auntie and the care she receives is excellent.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your review. We are happy that you are satisfied with our care. Once Covid is under control, we hope to expand our 'family' here at Dene Park and make many more happy memories.


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Review from Jane S (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2019 I decided to look for some residential care for my mother who was 95 and finding it more difficult to live independently. I looked at 6 homes and the decision to choose Dene Park House in Gosforth was an easy one. I was given a tour of the home and I was really impressed with the friendly
staff, clean premises and comfortable rooms. My mother settled in well and it wasn't long before she knew everyone and was taking part in activities. I cannot praise the staff at Dene Park highly enough. The care my mother received was first class. The staff not only cared for her but brightened her day, encouraged her and lifted her spirits if she was feeling a little down. There was always plenty of laughter and positivity around the place and my mother felt at home. Family and friends who visited also felt at home and were always welcomed. I am so grateful that I found the right place for my mother and will be eternally grateful to the staff at Dene Park House.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your very kind review. It was our pleasure to look after your mum. It has been hard at times to keep our residents safe and happy but it all part of who we are as a care home.


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Review from Jacqueline C (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must praise the staff at Dene Park for keeping all residents safe during Covid-19. They have done everything in their power to let residents see family. I cannot thank the staff enough for looking after my mother.

Reply from Beverley Hardman, Manager at Dene Park House

Many thanks for your review. I hope we have looked after your mum as she is one of our own. It has not always been easy but we have done our best to keep our residents safe in these hard times. Hopefully, there will be happy times to come in the near future.


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Review from Debra D (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication regarding visiting during covid could have been better. Some staff are extremely helpful and friendly, this often determines my mother's mood as to which staff are on duty. When I was visiting the home pre-covid, the kitchen/bistro/coffee/tea facilities were poor. More could be made of
the conservatory and outdoor space.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your review. I have not been in the post very long but I hope you will enjoy the changes that have been made. We are all looking forward to welcoming families back into Dene Park. I promise you that you will be welcomed with a cup of tea.


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Review from D H (Cousin of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management staff always very professional, accomodating when visiting.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for this review. We are here to build our Dene Park 'family' and I appreciate your kind words. It makes my job very worthwhile.


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Review from Denise F (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Dene Park House last May 2020. She has got a new lease of life. The care she gets in there is 100%. I'm so happy, just to see how my mother is! Clean, smart but most of all, a smile back on her face, keep up the good work! I would also like to say my mam's carers are absolutely
amazing. I met a couple of them when I had an outside visit, can't wait until I can come and see my mam again.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your lovely review. I am so glad you are happy with our care of your mum. I hope you can come into Dene Park soon and let us help you make some more happy memories. I know you will be made very welcome.


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Review from Gail W (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this care home extremely well run. Staff are very helpful with queries. The standards seem very good in my opinion.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your kind words. I am the new manager of Dene Park House and hope to welcome you back to the home very soon. Times have been difficult recently but we have tried to keep our Dene Park 'family' safe and healthy.


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Review from Terri L (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Dene Park House since February 2019.
I have nothing but the highest praise for the "treatment" my mother is receiving on a daily basis.
Since her arrival, she has improved just due to the care she receives and that includes me, as her daughter.

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Current Review Score: 8.7 (8.694)

Overview of Review Score

The Review Score of 8.7 (8.694) out of 10 for Dene Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Dene Park House is calculated as follows: ( (50 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 83 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.188 Points relating to the number of positive Reviews for Dene Park House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 6 Positive Reviews ÷ 10.2 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Dene Park House

What types of Care is Dene Park House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dene Park House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Dene Park House have?

There are 51 Single Rooms.

What are the Facilities & Services at Dene Park House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dene Park House to the centre of Newcastle upon Tyne?

2.6 mile(s) as the crow flies, distance by road may be significantly further.