Dene Park House

Killingworth Road, South Gosforth, Newcastle upon Tyne NE3 1SY
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8.7 37 Reviews
  • Dene Park House, Newcastle upon Tyne
Dene Park House Care Home is located in Newcastle upon Tyne, close to the Metro Centre.

Staff are always keen to make a good impression, so visitors to Dene Park are welcomed with a smile and offered ‘a cuppa’, whatever the reason for their visit. This is particularly important if they are looking for a care home for their loved ones – often a traumatic time for a family. Visitors are usually shown around the home and introduced to care staff, the residents and, when appropriate, their families.

Residents have lots of things going on, inside and outside of the home. There are arts and crafts sessions, a knitting club and a resident forum. A local dance class comes in, as well as a theatre group which puts on pantomimes. There are regular visits from singers, and residents often join in. The home is next door to The Victory pub, which can be used regularly by residents if they desire. There is also a bar at the home where residents can enjoy a drink with their visitors.

Residents can get involved in the running of the home, with some residents helping to lay the tables for meals and others helping to hoover.

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Care Provided by Dene Park House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah McKenzie (Regional Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dene Park House Reviews (37)

Total of 37, showing 21-37
8.7

Dene Park House has a Review Score of 8.7 (8.694) out of 10, based on 7 reviews in the last 2 years. Over all time Dene Park House has 37 reviews.

Overall Experience

  • 28
  • 6
  • 2
  • 0
  • 1

Date Published

37
1
2
7
30

Review from Chris L (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Really very dissatisfied with Dene Park. My Dad is now home again after less than two weeks here. It was an extremely difficult decision to put him in a care home and I do feel that we were misled on several issues and certainly, the assessment was a total waste of time. I will obviously be contacting
various agencies on occurrences here which, unfortunately, I am unable to put in this review. Please look elsewhere for your loved ones.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you for your review.


I would like to sincerely apologise that you feel the standard of care afforded to your father was not to a high standard.


We have taken your feedback seriously and will address this through our complaints procedure. An investigation has commenced and we will keep you and the relevant authorities updated of the outcome.


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Review from Carolyn G (Respite Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of our 93 year old Mam, for 6 days respite care. Welcoming, caring, and good listeners to the family and Mam during her stay. Already booked for another 7 days stay later this year.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you so much for your review, it was our pleasure and we look forward to welcoming you all back.


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Review from Christine H (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are doing everything they can to make Mum feel settled and comfortable. Her appetite has come back. She is clean and often has her make up on, hair washed and nails cleaned. They get her up as much as possible, but let her stay in bed if she wants to. I can make her a cup of tea any time. They
gave her a chair to make her more comfortable and regularly check her. They regularly get her to do activities and consult a GP wherever necessary. I am very happy with this home, although it is very expensive.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you, Christine, so pleased to hear how happy you and your mum are with the care and support we provide.


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Review from Lillian K (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with the care I receive. The care staff are all nice. Food is good quality. I enjoy the sing-a-long we do here.

Reply from Ruth Phillips, Manager at Dene Park House

Thanks, Lillian, we love the sing-a-longs too.


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Review from Heather H (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad had his stroke he needed 24/7 care that my mother and I could not provide. Dene Park House stepped in to fulfil that role.


The staff were helpful and friendly. They made sure that my mother and I were ok when we visited.


My dad lived there until he passed away in January 2017. I

am pleased to say a member of staff was with him in his last moments.


The staff at Dene Park House helped us through a difficult time.


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Review from Darren (Son of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Dene Park House to be a very welcoming place with caring and friendly staff who are attentive to my mother’s needs. They have been looking after her very well.
The environment is pleasant and Dene Park is clean and well maintained. Staff went out of their way to support us to have a family
meal together at Christmas, which was very comforting for both my parents. I will certainly be recommending Dene Park House.

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Review from Pauline G (Daughter of Resident) published on 28 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very traumatic time emotionally for our family when Mum was first admitted to Dene Park House. However, we need not have worried as everyone was so friendly, helpful and caring. Mum has settled there extremely well and loves feeling safe and secure. It is an enormous decision for any family
to make when a loved one has to go into care but the manager and all her staff have made Mum feel so welcome. I am so pleased Dene Park House had a vacancy when we needed one.

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Review from Wendy H (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.

Reply from Leigh Brown, Home Manager at Dene Park House

Thank you for all your lovely positive comments. Your mother and nana is a lovely lady to nurse by all staff.


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Review from Pat F (Friend of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend came to 'Dene Park House' after being in hospital for many weeks. Staff were warm and welcoming and have looked after and cared for her sympathetically and professionally. We are all really grateful to them.

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Review from Corinne W (Friend of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home staff helpful and friendly, I feel safe and secure to leave my friend after a visit. She is happy and well looked after. If I have any concerns I can certainly seek help from the staff and management. I'm up to date with what is going on and I'm totally involved in her activities and
well being.

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Review from Jean H (Daughter of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very calm and pleasant. They seem to enjoy their work and never complain. They treat all the residents with respect and help to maintain their dignity.
Food is well cooked and attractively presented. The home is kept very clean. The safety of the residents is a high priority and everybody
is aware of what is expected on entry and exit.
I cannot praise the staff highly enough as they do a tough job exceptionally well.

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Review from Veronica P (Daughter of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming atmosphere. My mother is treated with dignity and compassion by friendly caring staff.
I live in the Midlands and I am, therefore, unable to visit my mother daily. I feel safe in the knowledge that she is being cared for and protected at all times.

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Review from Ann H (Daughter of Resident) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Lovely friendly environment. Try very hard to stimulate residents and provide entertainment, arts and crafts sessions, cinema and other activities. Nothing is too much trouble for the staff.

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Review from Nancy H (Sister of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother was only in Dene Park House for 10 days, they still took such care with us. The home itself is lovely and clean, very warm and homely, with the staff, very friendly and caring. I would definitely recommend Dene Park House, as the moment he arrived the manageress and staff couldn't
do enough for us and made, what was a very difficult time, a lot more bearable.

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Review from Sheila H (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told to find a care home with 24 hour nursing care for my Mum I visited the homes on the list with heavy heart. After visiting Dene Park I was impressed how light, airy, spacious and well organised it was and the residents seemed happy. I made the decision as this was the best I had seen.
Now a month on I am so happy to say it was a good decision. The Manager is so helpful, will answer any questions and has given me good advice. The staff (all of them) extremely friendly and nothing is too much trouble, they are all very caring and so cheerful. I feel as if they are friends there for me as well as my Mum.
The food is excellent and Mum was told if there was anything she fancied she just has to ask.
The list of activities is good - all encouraged to join in for fun events, including movie shows on the big screen.
Mum is happy and says the staff are so kind.
I would thoroughly recommend this home. I know my Mum is safe and cared for.

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Review from Lisa H (Niece of Resident) published on 12 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my uncle was only here for under two weeks, but the standard of care was excellent. The home itself is clean with a lovely warm homely feeling and although my uncle was past the point of eating the food looked very good. All the staff were brilliant, very patient, very friendly and very caring,
they not only looked after my uncle, but took great care in looking after myself and my mam. Could not recommend this place enough.

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Review from Jacqueline M (Daughter of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for in Dene Park and the carers are very approachable and easy to talk to. Everything is done to make your relative feel comfortable and safe. I have confidence in Dene Park and believe this to be the best care home for my mother.

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Current Review Score: 8.7 (8.694)

Overview of Review Score

The Review Score of 8.7 (8.694) out of 10 for Dene Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Dene Park House is calculated as follows: ( (50 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 83 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.188 Points relating to the number of positive Reviews for Dene Park House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 6 Positive Reviews ÷ 10.2 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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