St Joseph's Home

Westmorland Road, Newcastle upon Tyne NE4 7QA
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9.6 28 Reviews
  • St Joseph's Home, Newcastle upon Tyne
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Care Provided by St Joseph's Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Older Person Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kathleen Kiernan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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St Joseph's Home Reviews (28)

Total of 28, showing 1-20
9.6

St Joseph's Home has a Review Score of 9.6 (9.619) out of 10, based on 9 reviews in the last 2 years. Over all time St Joseph's Home has 28 reviews.

Overall Experience

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Review from William C (Cousin of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The staff are, without exception, kind, caring, professional and supportive. They keep me informed of every event and any problems. We recently held my cousin's 90th birthday party there and nothing was too much trouble. Her room is clean, tidy and well organised and her
clothes are beautifully kept in her wardrobe. The food is delicious and a choice is always provided. The social space is light and well-planned and the social programme exciting, inclusive and happy. The grounds and views across the Tyne Valley are beautiful. Overall it is a happy, safe, healthy and friendly place for my cousin and we enjoy our visits. She is so well cared for.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you so much for taking the time to write this review and for your very positive and encouraging comments: the whole team will be delighted to receive them. We were very happy to be able to share in the 90th birthday celebrations- we all had a wonderful day! Again, thank you!


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Review from Dawn G (Niece of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been a resident for a little over a year now. She is very happy there. The staff are very pleasant and courteous to residents and visitors. She can attend mass every day and has learned to paint.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you for your positive feedback, it is much appreciated and good to hear. The art class is becoming very popular with our residents!


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Review from Anne B (Niece of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Uncle with my husband earlier this week.
It was lovely to see the wonderful attention and care that he is receiving from the Sisters, the nursing and care staff. We also met the GP who was reviewing my Uncle's medical needs during our visit.
Our heartfelt thanks to all the staff at St
Joseph's for all your support. We are most grateful and appreciative.

Reply from Kathleen Kieran, Manager at St Joseph's Home

Thank you so much for your positive feedback- it is truly appreciated. Your lovely comments will be shared with the whole team!


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Review from Michael B (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is a resident in this home and I am very happy with the care and attention she is given. We are always greeted with a warm welcome by the staff when we arrive and while we are at the home. She always looks clean and well cared for. The staff are very thorough regarding any medical attention she
requires such as Covid booster jabs and we are always kept informed if these are taking place. I have no hesitation in recommending this home and I know my mam will be well cared for in the future.

Reply from Kathleen Kieran, Manager at St Joseph's Home

Thank you so much Michael for your kind words and review. The whole team are truly grateful and encouraged by your positive comments.


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Review from Colette O (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St Joseph's for almost twelve months and I cannot praise the home highly enough. Wonderful environment, spacious grounds, 24/7 registered nurse service, home cooked food, Monday to Friday activities. There is weekly access to the hair dresser and a GP surgery. The jewel
in the ground is the staff, who are all without exception, professional, and truly caring. They really do go the extra mile. My mother loves her room, is happy, feels safe and regards many of the staff as her friends. St Joseph's truly delivers an exemplary service.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you, Colette, for your lovely review. We are so happy that your mother is settled and enjoying life at St Joseph's and the whole team is very grateful and are encouraged by your positive comments.


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Review from E B (Niece of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing welcome for my uncle following prior discussion regarding his needs and preferences. Staff are so diligent. Activities weekdays vary and entertainment regularly. Meal times are very social and diet is given attention regarding individuals' personal preferences if necessary. Warm, peaceful atmosphere.
Daily religious services. Homely and friendly.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you so much for taking the time to give your positive feedback; it is greatly appreciated and will be passed on to the whole team. Thank you!


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Review from Steve B (Son of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a worsening dementia, which for a period created behavioural issues affecting both staff and residents.
At all times I was kept informed about measures being considered to help her manage her problems.
Eventually, through coordinating input from third party agencies (NHS/ Social Services
and her GP), her medication prescriptions were amended. Consequently she has become increasingly settled and far less anxious.
Previously, during our telephone conversations, her anxieties and woes were always very evident. Nowadays, I converse with a more relaxed Mother.
In my experience, the staff at St Jo’s are never less than kind, well organised and professional, for which I am extremely grateful.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you very much for your positive comments and feedback, we are very grateful.


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Review from Anne L (Wife of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at St Joseph’s for 4 months. The care and attention he receives is exemplary. The nuns, the staff on his floor and the household staff are all so friendly, attentive and considerate. Nothing goes unnoticed, nothing is ignored but everything is covered. I find it hard to
find words enough to thank everyone for what they do.

Reply from Kathleen Kiernan, Manager at St Joseph's Home

Thank you for such a lovely review and thank you to all of the staff! Your comments are much appreciated and encouraging. God bless you!


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Review from P M (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently spent a week in respite care at St Joseph's. They were apprehensive about leaving their home: however, the sisters and the staff could not have been kinder or more helpful. They were very open to discussion with me and my brothers in preparing for the visit so that my parents' stay
was very successful
My father requires a great deal of support, and we all felt he was cared for to the highest standard.
Although the stay was short, the carers quickly got to know my parents and made them feel welcome and supported.
The home is absolutely spotlessly clean: the environment is quiet, peaceful and ordered.
We were pleased to find that visitors were welcome at all times, and my brother and I could have supper with my mother one night in the dining room.
My parents concluded that the care they had had was excellent - they could not find fault with any aspect of their stay.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you so much for your lovely review, it was a pleasure looking after your parents. The sisters and staff have it at heart to make everyone feel welcome and at home at St. Joseph’s


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Review from Margaret H (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother was a resident at St Joseph's for fourteen months before she sadly passed away. From her very first day, the amazing staff worked hard to make her feel welcome, safe and secure. Their dedication, commitment and hard work were always evident, as was the love, dignity and respect, which
was shown to all the residents and their respective family members. My mother always said how grateful she was to live at St Joseph's, which was her home where she was able to socialise with other residents, fulfil her spiritual needs and be part of one big family with everyone; she said so lovely and kind. As a family, we also felt truly blessed and so grateful to the care and nursing staff, mother, sisters and all the staff who worked so hard to make St Joseph's a truly wonderful home.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review our care home. It is important for us to get feedback on how we are doing, and we appreciate all comments. We work to provide an environment where our residents can feel at home and flourish and recognise that we could not do this without the help and support of all our many staff who work so hard to provide these conditions.


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Review from Michelle M (Daughter-in-law of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into the home just before Christmas. She was made to feel very welcome as soon as she arrived and has settled well. She speaks very highly of all the care team who treat her with dignity and respect.
She was recently unwell and felt that she was very well cared for.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review the home. We aim to make all our residents feel truly at home, and all staff strive to always give the best care possible and to treat them all with love and respect.


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Review from John D (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at St Joseph's. She has dementia, and her caring needs are substantial. Overall, I am extremely happy with the care she receives at St Joseph's. The staff are always friendly and treat my mother with dignity and respect. My mother is happy, which is all I can ask at this stage
of her life. The nuns are extremely supportive and friendly, and one sister always goes out of her way to make a fuss of my mother, and another sister is equally as friendly.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for your positive review. We are delighted that your mother is happy here at St Joseph’s. We strive to make St Joseph’s a home from home for our residents, where they feel safe, truly valued, loved, respected and part of our caring and secure family.


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Review from Ada M (Daughter-in-law of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to St Joseph's for a week's respite care. She was very reluctant at first, but the staff took extra time to help her settle in and took very good care of her. When we went to pick her up at the end of the week, she was joining in with activities and looked so much more interactive
than we had seen for a long time. She did tell us that she had enjoyed her time there and had changed her mind about care homes. I just wish we had let her have longer in respite as it was so good for her and the staff were so nice. Hopefully, we can get her back there at some time on a permanent basis.

Reply from Deirdre McCormack, Manager at St Joseph's Home

We are delighted that your mother-in-law had such a positive experience. Thank you for taking the time to complete a review, it is appreciated.


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Review from M R (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very satisfied with the care my mother receives at St Joseph's. The home is clean, warm and welcoming, the facilities are excellent, and the staff and volunteers are always very professional, friendly and caring. There are daily activities Monday to Friday should you wish to attend, daily
Mass in the chapel, a lovely garden to spend time in, a library with plenty of books to borrow, pleasant lounges to sit in, and large communal areas. There is a shop to buy sweets, toiletries and cards. Overall, I rate St Joseph's as excellent

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you. We appreciate you taking the time to complete a review. We do our best to make the home welcoming and homely. Our staff work hard and take pride in their work.


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Review from Debbie P (Granddaughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum/nana is a resident here. We are so thankful to all the staff for the fantastic care she receives. She is so happy there and is always saying how wonderful and kind the staff are, how she has lots of laughs and has made lots of friends. When we visit, we see how caring the staff are and how well
she is looked after. Thank you all so much.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for completing this review. We are so pleased your mum has settled in so well to St. Joseph's. It is our aim to make our residents happy and we do all we can towards this aim


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Review from Adrian S (Son of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Joseph's since April 2022, when we moved her from another (poor) care home after only six weeks. St Joseph's is an outstanding facility with professional, friendly staff and is always welcoming to visitors. I have been impressed at how the home makes contact with
myself on a regular basis and keeps all of the family updated. My mother is clean, well-fed and, most importantly, cared for, not just looked after. There are numerous activities for the residents and even outside trips to the seaside and the pantomime. I have no hesitation in recommending this care home to others and only wish there were more like it. Well done to the staff, volunteers and church.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for reviewing our care home. We appreciate you taking the time to do this. We have it at heart to make St Joseph's a home from home for our residents where they can flourish and continue to enjoy life to the full, regardless of age or disability.


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Review from David R (Nephew of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle moved into St Joseph's five months ago, and from day one, they have been made to feel so very welcome by staff and fellow residents alike.
The kindness shown by all staff members towards them both has been outstanding, with some acts of kindness really going beyond what we, as family
members, expected. Facilities are of a high standard, with plenty of activities planned to keep them fully entertained.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's and for your kind words.


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Review from S P (Niece of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well cared for, and all her needs have been met. She has improved in every way physically and looks so much better than when she arrived. This is thanks to all members of staff who have treated her with patience, kindness and respect. St Joseph's is a wonderful, safe, caring home,
and she is so fortunate to be able to live there as it is very important for her to be able to attend all the services as she has always been religious. I am always welcome when I come to visit, and the atmosphere is calm and friendly. The activities are also very helpful in her situation. Thank you so much.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to give a review of St Joseph's; we appreciate all your comments.


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Review from Vince R (Nephew of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is first class, the premises scrupulously clean, and the staff provide an outstanding level of care to the residents and visitors alike. All are welcoming, and as far as care homes go, this is an outstanding example for the sector.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review the home; we appreciate it very much.


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Review from J J (Friend of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Joseph's care home is like a family to the people in their care. My dear friend was a resident for a number of years before she sadly passed away. All of the staff did a fantastic job caring for her in her last week, and the nursing staff were amazing and attentive to her every need. Controlling
her pain, keeping her comfortable and keeping us informed of any changes. We received reassurance and were made to feel at home through this awful time. The grounds are wonderful, and the chapel is accessible no matter what your mobility is like. I would not hesitate to recommend this home from home.

Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's Home and for your positive feedback. It is very much appreciated.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for St Joseph's Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for St Joseph's Home is calculated as follows: ( (100 Excellents x 5) + (6 Goods x 4) ) ÷ 106 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.676 Points relating to the number of positive Reviews for St Joseph's Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 9 Positive Reviews ÷ 11.6 = 0.776

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about St Joseph's Home

What types of Care is St Joseph's Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does St Joseph's Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Joseph's Home have?

There are 58 Single Rooms.

What are the Facilities & Services at St Joseph's Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Joseph's Home to the centre of Newcastle upon Tyne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.