Kenton Manor

Kenton Lane, Newcastle upon Tyne NE3 3EE
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9.0 51 Reviews
  • Kenton Manor, Newcastle upon Tyne
Kenton Manor is a purpose-built care home committed to personal fulfilment, choice, dignity and independence. Person-centred care safeguards well-being and supports residents in making the most of attractive surroundings and community life.

This modern building is ideal for residential and nursing requirements, while also allowing the team to specialise in dementia care.

Family and friends are made to feel welcome and there is much to enjoy as part of the home's life, including meals made from fresh, local ingredients.

Owners take pride in a forward-thinking ethos, always open to new ideas and innovations.

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Care Provided by Kenton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kellie Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kenton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,270 – £1,270
    • Self-Funded Nursing Care £1,270 – £1,270
    • Self-Funded Nursing Dementia Care £1,270 – £1,270

  • Residents who require nursing care will be referred to the NHS for funded nursing care (FNC). This will be added to the agreed weekly fee.
  • (these prices are only a guideline, please contact Kenton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Kenton Manor Reviews (51)

Total of 51, showing 1-20
9.0

Kenton Manor has a Review Score of 9.0 (8.961) out of 10, based on 15 reviews in the last 2 years. Over all time Kenton Manor has 51 reviews.

Overall Experience

  • 28
  • 17
  • 2
  • 2
  • 2

Date Published

51
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36

Review from Patricia A (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff from Management to Domestic staff to be very helpful and supportive, especially when my Mother passed, they were there for me in every way. I cannot fault this Care Home in any way.

Reply from Steve Massey, Operations Manager at Kenton Manor

Thank you for these very kind words and scores. We have an excellent team at Kenton Manor and I am so happy they continue to get it right.


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Review from Caroline R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is the longest-standing resident in Kenton for 13 years now and we cannot fault it. The staff are amazing, always going above and beyond. They treat every resident as an individual and make the effort to get to know them, their likes/dislikes, their history, and their family members. The staff
go out of their way to make family members feel welcome and the newly refurbished family area is great. The staff provide regular updates which is reassuring and are always available for questions and queries. The regular family meetings are a valuable source of support and a way to provide feedback. Mum loves it there; activities, events, the hairdresser and activity coordinator - it is stimulating, a positive environment, and always something to entertain, for all tastes and abilities. We as a family feel very reassured that Mum is being looked after, being kept healthy, secure, safe, and clean - we couldn't ask for more. The staff who really take pride in delivering the best care possible is impressive. Thank you.

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Review from M S (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam has been in Kenton Manor for under 2 months mow and I am happy with the staff and the home.

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Review from Gail H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is so happy at Kenton Manor and has been since she moved there in 2022. Our family visits regularly so we know the management team and staff really well. They are loving and caring towards Mam and give us regular updates if any changes in her behaviour or when she is unwell. The carers are all permanent
staff now so we have a good relationship. Dad was well known too as he visited Mam most days and he always got a lot of attention, which he loved. Dad suddenly passed away on 13th December and the home have shown us all so much love. Mam doesn't know as it's kinder not to tell her. We visited Mam tonight and she looked beautiful in her new PJs. We sang together with the staff and residents watching the music channel. Thank you everyone at Kenton Manor for helping my family get through this difficult time.

Reply from Steve Massey, Operations MAnager at Kenton Manor

We are so sorry to hear your sad news but so glad that, in our way, we have been able to provide some comfort. It is so kind to take the time to comment at such a difficult time for you all. Your Dad will be missed by us all.


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Review from S P (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was in Kenton Manor as her mobility had deteriorated and her needs could no longer be met where she had been living. Kenton Manor appears to be mostly staffed by agency staff who do not communicate with compassion or skill to the residents. Daytime care is delivered through having all residents
in the communal area so one staff member can watch many people. They refused to support Mum to stay in her room (which is her preference), meaning where people spend their day is not client-led but reactive to staff choice. I asked about fall monitors as I understand falls risks, which they refused. There were many points of care that appeared not to regard client needs or wishes. I have worked in care homes and am familiar with the moving and handling equipment. It was consistently used incorrectly and was therefore unsafe, this was despite my informing the senior staff. The room itself looked tatty, which is actually not a problem if the care is kind and safe. It was not.

Reply from Steve Massey, Operations Manager at Kenton Manor

We are sorry to hear you are frustrated with the level of service. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. It would have been useful to have discussed your concerns during the short period your Mum was with us. Indeed, your comments indicate the opposite to what our records show what happened so unsure why these were not raised. All staff have received the relevant training and competency assessments in the use of moving and handling equipment. Again, had we been aware of your concerns they would have been addressed with the staff concerned. We now have a full team of staff in the Home and agency usage is minimal and in contradiction to your comments, we received many compliments about those we used. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from B S (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was a resident at Kenton Manor from November 2023 to April 2024, where she sadly died following a fall. As a family, we were never happy with the standard of care and of communication from the home but had no choice in placing her there given the lack of good nursing care available for people
with her level of dementia. Despite there being some lovely committed care and nursing staff many were agency staff and we found management and the operating company to be uncommunicative and without empathy in dealing with our concerns. It was not surprising to see that the home was downgraded at the CQC inspection (around that time) and poor record keeping/transparency was cited among the reasons. We can only hope that improvements have been made for the sake of the residents although it will take more than new furniture and light fittings to make this a care home where you would willingly want your loved ones to be looked after.

Reply from Steve Massey, Operations Manager at Kenton Manor

We are sorry to hear you are frustrated with the level of service. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. Your concerns were discussed with you during and after your mother's time with us. Clearly despite our best efforts you remain unhappy with your experience and for that we apologise. So much has changed since then, not only with a refurbishment but also recruitment of staff. The home is in a much better place. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from Robert M (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for over two years, she is always happy and well cared for, the staff are always kind and very caring with everyone, the home is always spotless, neat and tidy, always a lovely warm welcome, they ring us with my mother's progress report or concern, I always come away
with peace of mind. So pleased and happy about everything the care home do for my mother, a big thank you to them all.

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Review from Terence W (Husband of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I go to see my wife I am always well looked after and my wife is also well looked after.

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Review from Michelle S (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been a resident at Kenton Manor for four weeks and so far her care has been excellent, her room and the rest of the home are kept spotless and they are kept busy with the activities.

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Review from Jackie G (Power of Attorney of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I submitted a glowing review of Kenton Manor in May 2023. At that time, there was an amazing Deputy Manager in place who, along with other members of staff over the fifteen months that my friend resided there, suddenly disappeared.
Standards in the home declined and when, in January 2024, the CQC
made an unannounced inspection, I was not surprised. The subsequent CQC report downgraded the home to 'Requires Improvement'. I requested a meeting for all residents' families with the management team. This was held on 25 April and a report from the Operations Manager, received on 5 June, laid out the improvements made. When my friend died on 23 June 2024, it was clear over the preceding weeks, that little or nothing had been done.
The home now recruits staff worldwide through sponsorship contracts, but they clearly have no experience of the care sector/the elderly, relevant training or qualifications. Sadly, I cannot recommend this home nor have faith in those who operate and manage it.

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Review from J M (Wife of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Kenton Manor in March 2023 with dementia. Since being in Kenton Manor, he has received good care and attention. He found it difficult at first to settle, but with the help of the staff, he is fine now. He has a very nice room and plenty of food and drinks. The activities could be
a bit better, but he seems to join in anything going.

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Review from Janice S (Cousin of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly when I visit my cousin, she is very happy in what she calls her home. Safe and well looked after. The food is good, activities are good. Safety and security are excellent.

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Review from Christine W (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted to Kenton Manor in February 2023 and sadly passed away in April 2023. The family were so pleased that she received excellent care and support during this time. She had a lovely room which we were able to personalise, which was really important for her and us. We knew my mam was happy
and content in her time there and we will forever be grateful to the staff

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Review from June H (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home sees to all my husband's needs. Perfect staff, I can not fault this care home, right down to management. Well done.

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Review from Paul K (Husband of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Kenton Manor for four years now and all the time the staff have coped with her deterioration very well. Most staff are very polite and caring.

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Review from Valerie H (Cousin of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is my cousin.
Based on comments on outstanding management. Initially, my cousin was on the top floor for one month and the same comments apply.
Care staff appear well trained, and the cleaners and laundry are excellent.
Last 20 years my cousin has been in 3 care homes and they couldn't
compare to your high standards.
Thank you.

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Review from Laraine H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has responded well in Kenton Manor. She is eating and drinking well and is always clean and tidy. She responds positively to the staff and is always happy to see them when I have visited. The staff are very friendly and helpful and obviously care for Mam very well. Our family have all made similar
positive comments and are greatly relieved to know Mam is in such excellent hands.

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Review from Dena D (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely happy with the care that my dad has received since moving into the home in January of this year. My dad has been poorly on a few occasions but the staff have been great, getting a GP to visit my dad and keeping me informed of what was happening with his care. Now that Covid restrictions
are more relaxed, the home has put on a few lovely activities for the residents including an enjoyable Jubilee Party in Kenton Manor’s well-kept garden. The beautiful garden was a major reason why I picked Kenton Manor over other homes. I would definitely recommend Kenton Manor.

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Review from G S (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended VE day celebrations at the home. Dad was happy and well cared for. The afternoon was great and we were to feel very welcome.

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Review from Gillian T (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled into Kenton Manor very well. he is a lot happier here resulting in some lovely visits. He enjoys his meals, also peace and quiet in his room. I'm pleased with the care that's provided.

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Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Kenton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.079 for Kenton Manor is calculated as follows: ( (84 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) + (18 Poors x 2) + (8 Very Poors x 1) ) ÷ 177 Ratings = 4.079

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.882 Points relating to the number of positive Reviews for Kenton Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 12 Positive Reviews ÷ 13.6 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Kellie Brown

Job Title: Home Manager

Joined: 2022

Kellie has been at Kenton Manor for over 7 years rising 'through the ranks' to achieve Home Manager status in 2022. She leads a strong team that are providing quality care for the residents.


Frequently Asked Questions about Kenton Manor

What types of Care is Kenton Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kenton Manor provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kenton Manor have?

There are 68 Single Rooms.

What are the Facilities & Services at Kenton Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kenton Manor to the centre of Newcastle upon Tyne?

2.7 mile(s) as the crow flies, distance by road may be significantly further.