Kenton Manor

Kenton Lane, Newcastle upon Tyne NE3 3EE
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9.0 51 Reviews
  • Kenton Manor, Newcastle upon Tyne
Kenton Manor is a purpose-built care home committed to personal fulfilment, choice, dignity and independence. Person-centred care safeguards well-being and supports residents in making the most of attractive surroundings and community life.

This modern building is ideal for residential and nursing requirements, while also allowing the team to specialise in dementia care.

Family and friends are made to feel welcome and there is much to enjoy as part of the home's life, including meals made from fresh, local ingredients.

Owners take pride in a forward-thinking ethos, always open to new ideas and innovations.

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Care Provided by Kenton Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kellie Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kenton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,270 – £1,270
    • Self-Funded Nursing Care £1,270 – £1,270
    • Self-Funded Nursing Dementia Care £1,270 – £1,270

  • Residents who require nursing care will be referred to the NHS for funded nursing care (FNC). This will be added to the agreed weekly fee.
  • (these prices are only a guideline, please contact Kenton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Kenton Manor Reviews (51)

Total of 51, showing 21-40
9.0

Kenton Manor has a Review Score of 9.0 (8.961) out of 10, based on 15 reviews in the last 2 years. Over all time Kenton Manor has 51 reviews.

Overall Experience

  • 28
  • 17
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Date Published

51
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Review from Lesley D (Granddaughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited my nanna for the first time, I was very nervous as I wasn't sure what to do but once I met the lovely staff they put me at ease. A lovely welcome and Easter celebrations with the residents, as well as Easter bonnets. My nanna's room was spotless and it had all her favourite pictures
up.

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Review from Jon B (Nephew of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt seven months ago lived independently and drove her car and did her shopping with just my sister helping her carry it to her car. Her memory was starting to fail and Alzheimer's was diagnosed. She later had a funny turn, as she called it, and vascular dementia was diagnosed. She deteriorated
rapidly had a fall at home and ended in hospital. After a catalogue of poor care, I brought her to Newcastle and placed her in a care home, very close to me that, I myself had worked in as an agency nurse; I knew the quality of care. I knew that they where never dragging her out of bed at 6am to be up for the day staff. I knew she would be looked after. My aunty last year had no idea who I was, prior to admission she stopped eating and drinking and lost her will to live. After moving to Kenton Manor she has started eating, drinking and now when I visit she recognises me and greets me with a smile. Thank you for bringing her back! This home actually cares.

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Review from Nicola G (Granddaughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

From my gran being placed in the care of Kenton Manor there has been one thing after another.
The amount of times I have had to comment about my gran's poor hygiene as she uses her fingers to eat, so that is very important. My gran wearing other people's clothing even though name tags were bought.
Care staff not knowing the basic procedures of their job (the worst one was the tipping of my gran's wheelchair with the handles). The latest was the back garden gate propped open with a rock so anyone could enter or leave. I was told no paperwork for visiting or covid results were needed and I haven't filled any out in two weeks now. I was also told on one visit I had to provide my own. I could go on and on.
The lies that go on in that place to cover up mistakes are amazing and every time I complain my visits go down. The change in my gran in a year is heartbreaking as it is most definitely not a good change. If you are looking for a new home for any loved one I would most definitely not recommend it.

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Review from Denise C (Niece of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt went into Kenton Manner, I did not know what she was going to be like as she had been in two other homes. But since she’s been there, she is very happy, the care she’s receiving is outstanding, she always looks good when I visit, I know she can at times be difficult, but the staff manage
with care and compassion. I am so happy for her.

Reply from Irene Turnbull, Manager at Kenton Manor

Thank you so much.
I will make sure the staff see your comments.


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Review from Krishna D (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Kenton Manor a clean nursing home, with a happy atmosphere where residents are treated with dignity. The management is always available to help. The nurses and the staff there are totally dedicated to the needs of the residents.

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Review from M L (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for 2 years plus. She is now having end of life care and receiving excellent care.
The staff are an amazing group of people who treat their patients with dignity, compassion and gentleness.
They have my respect and gratitude.

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Review from H C (Wife of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenton Manor is a unique home. It is flexible and relaxed. The residents have choice and support. All-day long residents are free to roam and interact.
Kenton Manor may not tick all the bureaucratic boxes but it works so well for residents and relatives. As a relative, I can visit any time and feel
well supported by intelligent and empathetic staff.

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Review from Fergus A (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were very happy here. The staff and management were excellent, treating my parents with dignity and care at all times. The staff took time to engage with my parents whilst carring out their duties. They both ate and slept well and were very contented whilst staying here.

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Review from P C (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has only been with Kenton Manor a few weeks and already is looking much better in herself and is a lot happier, loves all the staff and is eating better. She is enjoying activities too.

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Review from D W (Daughter-in-law of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are very helpful and the home is clean, up to date no issues or problems.

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Review from Christine O (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff extremely helpful, kind and caring.
Any concerns raised are dealt with promptly and efficiently and the management and staff are very approachable.

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Review from Lynda S (Wife of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been here since May 2018. I am extremely happy with the care and support he receives. At times he displays challenging behaviour but now seems happy and settled thanks to the perseverance of the staff.

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Review from James W (Husband of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this care home and I am very happy with the care she gets. I go there almost every day to see my wife and she is always happy and that means a lot to me. The management and staff are very cheerful and helpful.

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Review from A O (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away in Kenton Manor after a long time living there. She was one of the first to take up residence there and l have to say as a family we have nothing but the highest praise for the wonderful staff who have looked after her over the years. She suffered from dementia for the
8 or so years she was there and received the best care we could have wished for her. We, her family, are so grateful to the manager and her staff. We couldn't have chosen a better place for her to be at the end of her life. Thank you all.

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Review from Rosalinde H (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is treated with kindness and understanding. The staff are very friendly and always willing to chat about anything I'm worried about. My mum always replies positively when I speak to her about her experience at the home.

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Review from E B (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kenton Manor is usually calm and welcoming to visitors. Residents are moving around quite confidently, staff are quick to give help when they anticipate any difficulty.
The residents are well cared for, I think my husband looks well cared for and extremely well shaved!
The hairdresser is good-natured,
knows patients names and is an asset to the staff. All the staff are kind and helpful (to visitors, other staff and most of all patients!)
Activities are planned every day, there's a good organiser.
The nursing staff are confident, calm and reliable.
it's a very demanding job.

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Review from Christine B (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall care is satisfactory on the different occasions and times that I am a visitor to this home. However, the staffing levels could be reviewed as there seems to a number of occasions where the place seems understaffed.

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Review from Linda S (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good with my Mother. They talk to her patiently when she is upset.

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Review from Judith B (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Helpful staff who try to understand the limitations and needs, however not sufficient numbers of staff.


Quality of food needs to improve.


Amount of paperwork required to be completed by staff limits the quality time needed to spend with the residents.


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Review from M H (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in another home before moving into Kenton Manor in September 2017. The standard of care and accommodation in Kenton Manor is much better than the previous home. In particular, the staff and management are better. My only criticisms are that the heating in my father's room did not work
properly for the first few months. He has now moved into a warmer room at my request. Two weeks ago he fell in his room and cut his head on the corner of the wardrobe.

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Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Kenton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.079 for Kenton Manor is calculated as follows: ( (84 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) + (18 Poors x 2) + (8 Very Poors x 1) ) ÷ 177 Ratings = 4.079

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.882 Points relating to the number of positive Reviews for Kenton Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 12 Positive Reviews ÷ 13.6 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Kellie Brown

Job Title: Home Manager

Joined: 2022

Kellie has been at Kenton Manor for over 7 years rising 'through the ranks' to achieve Home Manager status in 2022. She leads a strong team that are providing quality care for the residents.