Moorfield House

6 Kenton Road, Gosforth, Newcastle upon Tyne NE3 4NB
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9.5 44 Reviews
  • Moorfield House, Newcastle upon Tyne
Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.

Residents can take part in a variety of activities to keep them physically and mentally stimulated.

The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.

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Care Provided by Moorfield House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna McCauley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorfield House Reviews (44)

Total of 44, showing 1-20
9.5

Moorfield House has a Review Score of 9.5 (9.540) out of 10, based on 16 reviews in the last 2 years. Over all time Moorfield House has 44 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 3

Date Published

44
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28

Review from D D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of bad experiences at other homes, we have found a great new place at Moorfield House, our mam has settled in really well. She's happy in herself and that makes us happy. The manager and all the staff are very nice and caring and can be approached and chatted to and are very helpful.
I can sleep at night knowing my mam is safe. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely feedback and review, your kind words will be shared with all our team.


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Review from T W (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Moorfield House since 2020 and during this time she has been living with dementia and has had decreasing mobility. The team at Moorfield House has been fantastic in adapting Mum's care to her changing needs, and the communication with the manager and staff has been great at all times.
Working in a care home is a challenging environment, but whenever I visit the staff are all cheerful and seem genuinely happy and fulfilled to be making a difference to the life of their elderly residents. It's a great relief to myself and our family that Mum is being looked after so well and I know that she is happy and content with her life at Moorfield House. I can highly recommend them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review and 5-star ratings, your wonderful feedback will be passed on to all the team.


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Review from Christina A (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother spent the last two months of her life at Moorfield House under the care of the nursing and care team there. We also spent a lot of time with our mother and were able to witness firsthand the exceptional care and nursing input that she received. Furthermore, the kitchen and domestic staff
went above and beyond in terms of ensuring that my mother had the diet that she needed. The cleanliness of her room was also kept to a very high standard. In the last few days of her life, we experienced significant support from the staff who were empathic and caring towards us as a family. They also enabled my mother to die free of symptoms and in a dignified peaceful way. We cannot thank them enough for enabling this to happen. Overall, we were humbled to see the dedication and commitment that all the staff at Moorfield showed towards my mother and ourselves during this time and will always be thankful to them.

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Review from Joan F (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam went into care and was well supported by everyone who worked at Moorfield House. She loved joining in with all the activities. We as a family were made welcome whatever time of the day or night we went to see her. All the staff were so lovely to mam so much so we recommended others to go there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your amazing review and 5-star scores, these will be passed to all our Moorfield House team.


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Review from C B (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was cared for by the staff at Moorfield House until she passed away in July. The staff were absolutely fantastic, everyone from the manager to the cook had a smile and always stopped for a chat with her.
The staff, despite being busy, always took the time to provide updates on her health and
daily well-being.
I am more than satisfied with the care my Nanna received at the end stages of her life. The staff were caring and compassionate to both my Nanna as well as her family.
Thank you to the manager and the whole staff team at Moorfield for everything.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your really lovely review of Moorfield House and the team, your kind words and feedback will be passed to everyone who knew and supported your nanna.


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Review from L H (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Moorfield House as his condition was rapidly deteriorating having suffered a fall necessitating first a hospital stay and then a period in a rehabilitation centre. I met the manager for the first time on the Monday who I immediately liked. She related to me as an individual and
I really felt the atmosphere of the home was both caring and professional. Moorfield worked with the rehabilitation centre extremely efficiently and my father moved on Tuesday. Throughout his sadly very short stay, I felt he could not have been cared for better and more kindly. It was wonderful to have the support of such a good team, including nursing support. I was also given positive reports of the home from the rehabilitation centre and All Saints Church who have close links to the home. In my opinion, the current rating of the home should not be relied on and has no bearing on the very high-quality experience of my father and I during his stay.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your kind and very honest review, your lovely words and feedback will be passed to all the team who will be very happy to hear this.


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Review from David T (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Moorfield House, she was happy, cared for and was looked after so well and treated with the utmost respect from all in the Moorfield team. All of the team would welcome us, as a family, when visiting Mam and anything that Mam required was forthcoming and available to her
without any problems.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely five-star review, your wonderful feedback will be passed on to our team.


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Review from J W (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff neglect the residents as they want the toilet but they say they are busy. They put drinks in front of residents that need to be assisted and go back in half an hour to give them a drink. The staff does not use the correct sling to hoist the resident.

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Review from Emma W (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Moorfield team is a group of individuals all with a single focus, the care of the individuals living in Moorfield House. This team cares, it matters to them, I feel I matter to them and that my Dad matters to them and that means everything to me.

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Review from Shirley T (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into care has been a very emotional time for all the family but this decision and care has been made less painful by the staff and facilities provided at Moorfield. The decision to choose Moorfield was certainly a good one. Upon arrival into the home and then leaving I feel our loved
one is treated with dignity and the best care possible. Therefore puts my mind at rest.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review and feedback - this will be passed to all our team.


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Review from Alan W (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Moorfield House from her own home in September as she was struggling. To date, she has gained weight her mood has improved she is now thriving. Care plans were put in place and followed. All the staff are friendly and very welcoming.
Any issues we have had have been listened to and
sorted by staff and management is always there for support and to listen to any concerns we may have. We have visited Mam at various times throughout the day and find her needs are being met by staff, management and domestics chatting to her painting nails, etc.
At first, Mam struggled to interact, but with support and encouragement, she now attends the dining room for meals, sits in the lounge and attends activities.
We have peace of mind knowing Mam is in a safe environment and is being well cared for. We are pleased as a family we found Moorfield House with such kind and dedicated staff; Mam herself has said she is happy and feels safe and well cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your wonderful review and fantastic feedback, which will be passed on to all our team.


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Review from Marie R (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit, we were greeted with such friendliness by a lady, who showed us around, so helpful. Explained everything. Fantastic, a credit to the home. My mother has settled in and praises the staff constantly even though they are so busy. Fantastic.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review and amazing 5-star feedback - this will be passed on to all our team.


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Review from Michael P (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was sent here just over two weeks ago, this place was ill-equipped to deal with Mum's needs and should never have accepted her from the hospital. Although the staff are friendly their care is not, I have never come across somewhere so neglectful in caring for a person/persons. We have been at this
home daily for the last couple of weeks and since then 3 safeguarding reports have been put in by various agencies and now the final has gone to CQC. Staff although friendly are careless, confused and ill-equipped to deal with care. Personally, I would treat a hamster better with no training. Between breaking so many regulations in care and handling the amount of errors daily was huge, 8 pages of complaints went to CQC concerning my mum and other residents, this has all been backed up by other agencies involved so not just from a disgruntled person. If you want to work in caring for elderly then do the job you are trained for not for the wage, staff do not listen to their seniors.

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Review from Widad A (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Moorfield House Care Home team,
I hope this message finds you all well and in high spirts like you always were! I just wanted to take a moment to express my deepest gratitude for the exceptional care you provided to my dad during his stay with you.
Your kindness and heartwarming approach have
made a significant difference. The exceptional kindness displayed by your team, from management and nurses to chefs, has not only ensured my dad's well-being but also touched our hearts.
Your dedication and warmth have turned what could be a daunting experience into a reassuring one. We are immensely thankful for the care and attention you have shown.
With heartfelt thanks.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review and wonderful feedback that will be passed to all our Moorfield House team.


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Review from Claire R (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past two weeks and the manager and members of staff have made every effort to help her to get settled in quickly. She now seems very comfortable at Moorfield. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review, your kind words and feedback will be passed to the team.


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Review from Anne T (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident on the 1st of February 2023, she needed end-of-life palliative care and I can't thank the staff enough for their excellent and compassionate care and wish she had become a resident much earlier as her quality of life would have been so much better. The staff not only cared
for my mother but also cared for the whole family giving us reassurance that she was comfortable and in safe hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review of our home and kind words about our colleagues, these will be passed to our Moorfield House team.


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Review from Graeme Y (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been at Moorfield House for the past 8 months. Mum recently passed away and the kindness and professionalism of the staff were a real help to myself and Dad.
Dad unfortunately then took a turn for the worse and whilst the staff had a rough time with this they were understanding to
his needs and were very supportive.
I can’t thank everyone at Moorfield enough

Reply from Sarah Mckenzie, Regional manager at Moorfield House

Thank you Graeme, I will pass this on to the team.
Regards


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Review from Ruth A (Wife of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moorfield has gone through an incredibly tough and difficult time over the last two years with covid and several staff leaving, including the manager and deputy. However, they now have a new manager and are busy appointing a deputy, and already, I can see a big difference. The staff work tirelessly
and are so friendly, pleasant, professional and caring and I feel very confident in leaving my husband in their care. All the staff - the manager, the cooks, the cleaners, the carers and the office staff are all excellent and I have nothing but the highest regard for them. The only downside is that when they are short-staffed, they have agency staff in and there have been problems on the medication side. This, however, has been addressed so I feel much happier. Finally, I am delighted that they now have a gardener as the garden is looking so much better and is a pleasure to sit in it, weather permitting.

Reply from Sarah Mckenzie, Regional manager at Moorfield House

Thank you for your kind words. We will pass this over to the team. Regards.


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Review from W R (Friend of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend gets no stimulation or company. Her room faces a brink wall. As she toilets and feeds herself, I imagine she probably gets 45 minutes at most of face contact. Very sad when I leave her. Last week's visit was a shock as all the staff were agency - how can you know the residents if only there
for a day?

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your feedback, we have worked quickly to resolve your concerns and would be happy to discuss improvements with you personally.


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Review from Joanne M (Friend of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father-in-law died suddenly, we had to find a home very quickly for my mother-in-law as she has advanced Parkinson's disease. The deputy manager was, from the start, friendly, kind and helpful, and gave me reassurance that my mother-in-law would not just be cared for but respected, valued and
genuinely looked after.
The home is full of fabulous, hard-working, caring staff, who love their jobs and are absolutely amazing.
Thanks, is not enough.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Moorfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Moorfield House is calculated as follows: ( (153 Excellents x 5) + (8 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 187 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Moorfield House

What types of Care is Moorfield House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorfield House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Moorfield House have?

There are 35 Single Rooms.

What are the Facilities & Services at Moorfield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorfield House to the centre of Newcastle upon Tyne?

1.8 mile(s) as the crow flies, distance by road may be significantly further.