Moorfield House

6 Kenton Road, Gosforth, Newcastle upon Tyne NE3 4NB
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9.5 44 Reviews
  • Moorfield House, Newcastle upon Tyne
Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.

Residents can take part in a variety of activities to keep them physically and mentally stimulated.

The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.

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Care Provided by Moorfield House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna McCauley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorfield House Reviews (44)

Total of 44, showing 21-40
9.5

Moorfield House has a Review Score of 9.5 (9.540) out of 10, based on 16 reviews in the last 2 years. Over all time Moorfield House has 44 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 3

Date Published

44
5
6
16
28

Review from Lydia K (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and very caring. I always felt comfortable when visiting my mother. The nurses always kept me informed as to how my mother was progressing and that gave me peace of mind!

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Review from R C (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care received has been of high quality. Where there has been some limits in keeping me in touch with what has been happening during lockdown and when my father has appointments. I do regularly receive images and messages about what he is doing ie. activities he is involved with
and appreciate this last year has been very tricky for care home staff and management.

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Review from C D (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received excellent care and support from Moorfield House since his admission direct from hospital. He has settled in well and physically much improved due to the residential and nursing support. I would like to commend the team for helping him make the transition to 24-hour care and am
reassured he is looked after well.

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Review from Louise M (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unable to view the home due to the pandemic, so had to make a decision based on reviews and also speaking to the manager and deputy manager. It has been a really good decision, and we couldn't be happier with the care provided. My dad always looks cared for, and staff are always available to
speak to, friendly and appear to know residents individually.

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Review from J C (Niece of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Moorfield for just over a year. The management and staff were excellent at making her feel at home and safe. Her wishes have always been taken into account. I am always contacted if she is unwell and kept informed. Staff are always helpful. I know she is happy and content
at Moorfield. I would highly recommend.

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Review from Pat M (Friend of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Moorfield House following a stay in hospital following a fall. She was made so welcome and was so well cared for that she settled well despite the sudden wrench from her own home. Every time I was able to speak to her and visit she was happy and spoke positively about the staff
and the activities she'd taken part in. She enjoyed the food too.

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Review from Sian T (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Open day activities were fantastic. My father enjoyed the Arts project and singer especially. An automatic front door would help with ease of access for wheelchairs.
New flooring has been installed to create a fresher atmosphere. Brilliant muriel on garden wall.

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Review from M A (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Moorfield for seven months and all his needs have been met in every way. Staff are kind and caring despite his difficulties they show patience.
The food is nice and the manager very supportive and smiley.

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Review from Trevor H (Son of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care and attention my mother receives at Moorfield House is outstanding. The management and the staff are making what life she has both happy and content which is all that myself and our family can hope for.

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Review from G J (Daughter-in-law of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very clean and well aired. Permanent staff have good relationships with my relative. Weekly appointments with the hairdresser are very much enjoyed. Management always very responsive to family's requests or enquiries. Current activities coordinator makes a real difference to residents daily lives.
Chef is excellent and really missed when on leave!

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Review from O T (Wife of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorfield House has a pleasant atmosphere.
Staff are helpful and kind.
My husband is unable to walk so finding an activity would be difficult - sitting exercises would be welcome and, perhaps, singing. This is a difficulty where residents have different capabilities.

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Review from M B (Husband of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the nursing home on 24th June after spending weeks in hospital, then a hospice. The staff at Moorfield House received her with a warm welcome. She already knew the manager who visited the hospice to introduce herself. All the staff I've met during my visits to Moorfield House
have been friendly, kind and very caring. Long may it continue.

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Review from Janice B (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was transferred to Moorfield House from hospital, the level of care has been excellent. The staff are very friendly and caring. The accommodation is very clean and the residents' laundry and hygiene needs are well looked after. She enjoys the food and is thriving on the social interaction.
The staff also take time to ensure the family are included and looked after which brings peace of mind to everyone.

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Review from Margaret B (Wife of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and kind. Management has time for family members.

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Review from L W (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my husband has received since he became a resident at Moorfield House in July 2018. The regular staff are excellent - agency staff are variable but mostly satisfactory.
My husband has been confined to bed for the last month and has required much personal care ie
turning every 2 hours to avoid pressure sores and I have been impressed with the efficiency and dignity with which this operation is carried out. My husband dislikes being handled and/or moved which can be quite difficult for the staff to deal with and they are always very careful with him.

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Review from M F (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 14 years as a resident my mother. at the age of 90 suffered a further stroke which left her unable to drink water or eat food. I have sat with her for 9 days so far, at the end of her life. The care she has received from the staff here has been excellent, they show genuine affection and dedication
to her. That is true for the nursing staff, care workers and domestic staff too, I am very impressed.

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Review from Muriel D (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following discharge from the hospital, my husband needed 24-hour care. I visited Moorfield House and was impressed by their kindness and friendliness. Our elder son drove up from the South and also visited Moorfield House and was similarly impressed. My husband came to Moorfield House two days later.
The care and kindness shown to us all has been evident from the beginning. Any minor concern is attended to immediately and family members are welcome at any time.
The senior care officer is a wonderful lady and like her colleagues, works non-stop, but always has time to listen and act if necessary. Oh - and the chef is a gem.
My husband has been at Moorfield House since November 2017.

Reply from Sandra Vitty, Manager at Moorfield House

Thank you so much this is lovely, I will pass it on to all staff.


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Review from Charles H (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident in Moorfield until he passed away earlier this year.
I was delighted with the care he received in Moorfield and could not speak more highly of the staff. I was very impressed with their dedication to those they looked after and would like to pass on my sincere thanks to them
for making my dad's last few months as comfortable as possible - nothing seemed too much trouble.
My best wishes to you all.

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Review from J M (Sister-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and professional in all aspects of care.

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Review from J B (Wife of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the excellent care given to my husband in such a friendly homely atmosphere. All the staff are attentive and caring with a high regard for the residents' dignity and they have made all our family welcome. My husband came to Moorfield from another care home and the hand
over process has been both efficient and sensitive and the staff have been keen to work with us as a family to really get to know him. As a result he has settled extremely quickly and is feels safe, secure and happy.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Moorfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Moorfield House is calculated as follows: ( (153 Excellents x 5) + (8 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 187 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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