Moorfield House

6 Kenton Road, Gosforth, Newcastle upon Tyne NE3 4NB
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9.5 44 Reviews
  • Moorfield House, Newcastle upon Tyne
Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.

Residents can take part in a variety of activities to keep them physically and mentally stimulated.

The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.

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Care Provided by Moorfield House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna McCauley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorfield House Reviews (44)

Total of 44, showing 41-44
9.5

Moorfield House has a Review Score of 9.5 (9.540) out of 10, based on 16 reviews in the last 2 years. Over all time Moorfield House has 44 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 3

Date Published

44
5
6
16
28

Review from Judith B (Sister of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Having hoped and waited in vain for improvement over many months, my relative is now settled in a home with excellent management and care. Although I have group rated 'care' and 'staff' as Poor, a few individuals would have scored higher and it was sad to leave them.

Reply from Alison Boote, Operations Director at Moorfield House

We are sorry that this has been the experience of the service delivered at the home. We value the feedback received from any person involved in, or having contact with the home and truly believe this enables continuous improvement. Written contact will be made with the person completing the review to facilitate our complaints process.


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Review from Elizabeth F (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives care appropriate to her needs- she is fed, changed, washed, bathed and has her hair washed by staff who are reliable and efficient and show my mother a lot of attention.

Reply from Sophie Dunlavy, Home Administrator. at Moorfield House

Thank you ever so much for a brilliant review, staff here are always happy to make others happy. It gives us great pleasure to hear that families here at Moorfield make such lovely reviews about us.


Thank you again.


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Review from Beverley R (Friend of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have an elderly lady friend who has been in hospital for a while and at the moment is unable to return home. I brought her into Moorfield as I found the home to be small with not a lot of residents but very homely and welcoming. Some of the staff have been employed there for years and are very kind
and caring.

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Review from Margaret W (Daughter of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Moorfield for nearly 3 years and couldn't be happier. He has a great relationship with all of the staff including domestics and the chef and other kitchen staff. Every one of them always has a cheery word for my dad and me and the rest of our family. After a recent spell in hospital
dad couldn't wait to get back 'home' in his words. Now he has settled back he is really happy again. I am really happy with dads care knowing that his needs are being met and that he is in a safe and caring environment.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Moorfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Moorfield House is calculated as follows: ( (153 Excellents x 5) + (8 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 187 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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