Orchard View

1 Fawdon Lane, Fawdon, Newcastle upon Tyne NE3 2RU
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36 Reviews
  • Orchard View, Newcastle upon Tyne
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Care Provided by Orchard View

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Person in charge
  • Kirsty Neails (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

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Orchard View Reviews (36)

Total of 36, showing 21-36

Over all time Orchard View has 36 reviews.

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  • 14
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36

Review from Helena W (Granddaughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the staff at Park House. They look after the residents with such care and respect and all take the time to check in when we visit. I would definitely recommend Park House to anyone looking for residential or nursing care for a loved one.

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Review from C N (Friend of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend last week and was very impressed with every aspect of this care home. The positive change of my friend since moving to this new home is heartwarming to see. Her whole outlook and health has greatly improved due to the care and surroundings her new home are providing her. The location
is ideal for her and visitors, transportation links, shopping, and the outdoor settings all help create a peaceful environment. There is also a large car park for visitors.

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Review from W P (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over 10 years. She has survived due to the superb care of the staff. 'No problems at all'.

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Review from J T (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for now. The home's standards of care have improved greatly since the arrival of the latest manager.

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Review from Stephen G (Son of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was resident for a relatively short time before she passed the care and treatment she received from all staff and the doctors was excellent. The staff where attentive and caring. I and my mothers friends where made to feel welcome when we visited the home. During my mums final days
the staff ensured my mother was comfortable and ensured she passed with dignity. I would without hesitation recommend a visit to sample for yourself the friendly yet professional way the home is run.

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Review from J S (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Park House for nearly 4 years, and it has been extremely up and down! Things have improved greatly over the past few months. Staff are more consistent and the residents needs as a priority. Let's hope the improvement continues.

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Review from Daniel C (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All of the staff are very nice people and are looking after my Mam well. My Mam has a few, ongoing problems. A foot infection is not clearing up at all even though my Mother has had a few antibiotics over the months. Think this could be down to the fact that my Mam can't walk around anymore, so this
problem is ongoing ven though her dressing is changed most days. Mam's dementia is most upsetting but credit to the staff, they look after her well.

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Review from Norman C (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my wife every day and find that all of the staff are very good. My wife is not eating at the moment. I would like the carers to try to encourage my wife to eat.
Congratulations to the management and nurses, you are all doing a fantastic job, not forgetting the cleaners. Cleanliness first class.

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Review from M S (Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are great, I do have my favourites. Could do with a few more things going on. Things are looking good, manager and admin are fun to be with.

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Review from D B (Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after me. Canny team, lots of laughter.

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Review from Teresa B (Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very helpful. I don't want to go home.

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Review from A B (Wife of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On walking into Park House our minds were immediately put at rest. The efficiency of the Manager and her ability to explain the intricacies of the care system were greatly appreciated. The nursing staff were delightful and welcoming and dealt with things in a caring way.

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Review from Laura B (Granddaughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Park House are like no other - genuine care, warmth and kindness.
They are efficient, professional and helpful, yet treat residents like an extension of their own family.
I have absolute confidence that my grandma will be treated with the respect and dignity she deserves.

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Review from Mavis P (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Park House for two years two months. He was extremely happy there. The staff all loved him and he loved them. Everyone was treated with dignity and their wishes attended to without question. The rooms are cleaned regularly and kept tidied. Laundry well done. He died on the 20th March
2017. I can only speak very highly indeed of staff and management at Park House.

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Review from Sheila A (Wife of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Strange malodour on first floor when leaving lift. Staff always very friendly and informative.

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Review from Dawn P (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff and welcoming in every way.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

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