Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.4 61 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.

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Care Provided by Pavilion Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 75 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison McCulla (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pavilion Court Reviews (61)

Total of 61, showing 1-20
9.4

Pavilion Court has a Review Score of 9.4 (9.447) out of 10, based on 17 reviews in the last 2 years. Over all time Pavilion Court has 61 reviews.

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Review from W P (Niece of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this home for a few weeks now. She has settled in very quickly and is very happy. The staff are kind and considerate and always have the time to listen to her and are able to meet all of her needs. She is very well looked after in a very safe environment.

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Review from Dawn M (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any
concerns. I am very happy with Dad's care and feel he is safe here.

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Review from F C (Sister of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and palliative care. Staff are all lovely and welcoming. They did everything to help our sister and us. Thank you for taking lovely care of her.

Reply from Sarah Mckenzie, Regional manager at Pavilion Court

Thank you for your lovely review. We will pass your comments over to the team at Pavilion Court.


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Review from J C (Sister of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and palliative care. Staff and management can't do enough for relatives and residents. Everyone is brilliant.

Reply from Sarah Mckenzie, Regional manager at Pavilion Court

Thank you for your kind words. The team will appreciate your feedback.


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Review from G R (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 2 years. During that time she has always appeared happy and well looked after. My mum has difficulty communicating and behavioural issues due to the severity of her condition. The staff have done an excellent job of dealing with her. We recently had a CHL assessment and it was
obvious from the support given to me and my mum that they had a detailed care plan in place and always acted in my mum's best interests and overall really knew her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and feedback, this will be passed to the team.


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Review from Patricia B (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is well cared for in Pavilion Court. Each member of staff is a star, the management team are very helpful, the nurses and carers are so supportive and helpful and everyone is very approachable.
The home is very welcoming, and we as a family are kept up to date with all events and informed of
any happenings. I can’t thank the staff enough for their care and attention.

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Review from Ash N (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in June 2022 until he passed in December 2023. He had advanced Parkinson's and needed nursing care.
The home is well laid out. It doesn't smell like some others.
The most important part of any care home is the staff and they are top-grade here. Some cared for my dad even more than family
members could - with their heart.
From the manager to the nurses, to the carers to everyone else, the staff were top class.
With regards to activities. There was always something going on, although my dad's condition meant he didn't partake.
On my dad's passing, the care home helped the family. They offered an undertaker, they gave us space and time to collect Dad's things to empty the room.
Well recommend.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

We are very sorry for your loss and want to thank you for your lovely words at this time. Your kind review about our home will be passed on to all our team.


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Review from J M (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care some days, depending on which staff are on.

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Review from W B (Grandson of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Good communication.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and wonderful feedback, this will be passed to all our Pavilion Court team.


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Review from M W (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old father, increasingly frail and in poor health, moved into Pavilion Court earlier this year, after the death of my mum in April. I have nothing but praise for Pavilion Court. Right from the start the management were solicitous and reassuring and the interest in my dad's personal needs
(which can be complicated and at times rather exacting) and the review of his circumstances have been thorough. The GP in attendance is caring and interested, as are the nursing staff, whom I have witnessed in action and who telephone me regularly to update me on his situation. Without exception, the carers I meet are polite and cheerful and always attentive. This has been an extremely challenging year, for him and for all the family, and I am enormously grateful for the role all the staff at Pavilion Court now have in the care and well being of my father; they treat him with care, patience and dignity and he is more settled, stable and at ease than I have seen him for a long time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your wonderful review and positive feedback, this will be passed to all our Pavilion Court team.


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Review from Paula R (Sister of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother used to spend a lot of time in his room watching TV but now getting to know the staff a bit better he is now leaving his room a lot more to play bingo. Also if there are any issues it gets sorted as soon as possible which is a great peace of mind for my family and me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review, your wonderful comments will be passed to the team.


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Review from N A (Niece of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

First impressions count for a lot and my first impression was that this care home was 'underfunded' in appearance. My aunt and uncle were transferred together from the hospital at short notice which we appreciate. They were placed in a dementia unit neither having dementia but we were grateful they
were together. Points - Both rooms had missing light bulbs, handles falling from drawers, generally neglected. The light fitting in one room was damaged. The carers met were great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.


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Review from J T (Niece of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My expectations were not high but after arriving at the entrance my first impressions were less than good. It looked unkempt and uncared for with lots of deliveries just dumped in the hall. Not welcoming at all. My aunt and uncle have separate rooms, no light bulbs in lamps or pendant lights, handles
hanging off drawers and an old table (from god knows where!). It is obvious that this care home needs a lot of love and attention. It is not homely in the slightest.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for taking the time to leave a review and we appreciate all your feedback, your comments will be looked at and addressed with the home.


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Review from Emma M (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is fantastic and has developed the home a lot since COVID. She is approachable and really cares about residents, family and staff. The residents have Alzheimer’s and I think it is appalling to change the manager when residents need familiarity as change can be frightening for them. She creates
a supportive and caring environment and fosters a positive and inclusive culture within the care home. She encourages open communication, respect for residents and staff, and creates an atmosphere where everyone feels valued and heard. She develops strong relationships and establishes good relationships with residents, their families, and staff members. The manager shows empathy and listens actively. On behalf of the families, a lot of families will remove their residents because the manager has done so much for them. I really hope that you will reconsider your decision to remove a fantastic manager who has already done so much and will do more to make the home outstanding if you give her time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your fantastic review and wonderful comments about our manager, your feedback will be passed on.


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Review from C S (Friend of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home because they make all the residents feel like they are at home, they change them every day, and get them in and out of bed so the residents can interact with other residents and family!

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review, your kind words will be passed on to all of our care team at Pavilion Court.


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Review from Shelley F (Granddaughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Pavilion Court for just over a year and was bed bound, he was always wanted to be in a chair or wheelchair, the staff have been amazing, he is now out of bed every day he goes to the dining room and the lounge every day too, he has his good days and bad but the staff are amazing
they make him feel at home and they always have a laugh and carry on with him which he loves they always treat him like he's part of the family. I would highly recommend Pavilion Court to anyone they treat the residents with dignity and respect and as a family, we can't thank them enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your wonderful review and word, your praise will be passed to our Pavilion Court team.


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Review from L W (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was bedbound when he first went into the home. He was lonely, bored and shouted quite a lot. Since January he has been hoisted out of bed and taken to the day room where he is much happier, seems a lot more alert, and is able to socialise with the other residents. He is also taken to the dining
room for his meals now instead of being alone in his room. The staff and carers treat my dad with respect and dignity. Whatever he requires the staff and carers do their best to supply it, even when he requests a cup of tea at least every half an hour. The home is very welcoming and they keep you informed of any problems or incidents regarding my father.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review of our home - your fantastic feedback will be passed to our team.


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Review from J W (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly, caring home. Approachable management and wonderful staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your lovely review and feedback that will be passed to the team.


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Review from A C (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad entered Pavilion Court under the lockdown. Although we were unable to visit for a long time due to Government restrictions, the staff kept us fully informed as to how he was doing and arranged phone calls and facetime with him. Since we have been able to visit, we can see how well he has been
looked after and how professional, helpful and friendly all the staff are.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

We are very glad to hear you are happy with your dad's care and that he is happy. Thank you so much for your kind words and lovely review, this will be passed on to the home and staff.


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Review from S B (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well organised and secure. My mother has been looked after very well, and staff oblige at all times. Recommend this care home to anyone in similar circumstances.

Reply from Francesca MacDuff-Varley, Marketing Manager at Pavilion Court

Thank you for your kind words and lovely review. I will pass your feedback to the team at Pavilion Court, who will be very happy to hear the positive comments.
Thank you.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Pavilion Court is calculated as follows: ( (118 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavilion Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016 More details

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Frequently Asked Questions about Pavilion Court

What types of Care is Pavilion Court registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pavilion Court provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pavilion Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Pavilion Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pavilion Court to the centre of Newcastle upon Tyne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.